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“Nice holiday”

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Holiday Inn Phuket Mai Khao Beach Resort
Ranked #8 of 15 Hotels in Mai Khao
Certificate of Excellence
Reviewed April 26, 2014

My family spent 6 nights in this hotel and the experience was good and relaxing, overall the hotel is comfortable, the restaurants offers good cost benefit food and staff is friendly.
As a highlight the staff put a lot of effort to "rescue" my family and two other guests who were trapped in a huge traffic jam due a demonstration, we called and after some time they came up with a solution and we came back safe and sound. This shows that the management really cares about the guests well being, as we were in a bus with families staying in other hotels (5 stars btw) who did not move a finger to help, so their reaction and help is not to be taken for granted.
Only some small remarks why I did not give 5 stars. The staff sometimes has some communication issues, we had minor problems in 3 occasions, my husband birthday surprise, as some misundestanding happened and the cake ended up not arriving as planned(staff and management apologized and even sent a lovely card with happy wishes in our language to our room).
Second issue was asking for advise for the airport transfer, my husband had to ask at least 10 times to be understood.
Last during check out, when I asked why our first meal had a discount and it did not repeat for other meals, I understood it maybe was due to the platinum status. After half an hour and two changes in our bill it was decided the discount was a mistake from the waitress...
Maybe it would be a good idea to have more people fluent in English for these occasions.
Overall the hotel is good, location is lovely, the swimming pool is inviting and has a lovely view of the sunset.
The family suite is great, my kids felt very special in a space really designed for their needs.
Rooms were clean and daily cleaning was ok, once we've found a fork and a spoon in our bathroom... but nothing we could not live with!
I will consider staying there again in the future and would recommend to my friend.

Room Tip: Family suite is great for a family with kids, special features in the room like video games made the...
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  • Stayed: April 2014, traveled with family
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1  Thank TPietscher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded May 4, 2014

Dear TPietscher,

Thank you for taking the time to share your holiday experience with us following your recent stay.

We are happy to read that you have enjoyed your stay in our Family Suite. We appreciate that you have mentioned some areas which we could improve on and it is important in our on-going review's process and training programs.

The team and I are looking forward to having your family back with us on your next holiday in Phuket.

Warmest regards,
Chris Batterham
General Manager

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Reviewed April 25, 2014

My wife and I spent 12 days at this lovely resort with our 4 years old son. We had a fantastic time. The hotel had every thing you wish for regarding facilities for families and kids; staff was very polite and welcoming. Managements have made us so welcome, I am sure we will visit again. Thanks to every body. my special thanks to Mr Harinder who made our stay so welcoming.
Great time we are missing it already.

Room Tip: All the room had a lovely views
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  • Stayed: April 2014, traveled with family
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Thank Zoya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded May 4, 2014

Dear Zoya A,

Thank you for your lovely comment about us.

We are very glad to learn that your family have had a great time with us in our peaceful paradise and looking forward to having you back in the near future.

Warmest regards,
Chris Batterham
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

Our family loved this hotel so much, it was very clean. The staff were very friendly.
We had breakfast at J's cafe, the staff AE was so lovely towards my 4 boys. He helped them with carrying breakfast and made them very welcome for the 4 days we stayed.

We booked for a massage everyday and even my three boys had their my first massage.
I had a lady called Kwan to do my massage and it was certainly worth the money.

The kids loved the kids club, every morning they would want to be there for a few hours. TAE was looking after the kids each day and we must admit it was brillant service as they kids were eager to go back once after lunch or any activities we planned for them during the day.

The hotel also took us onto day tours. We went on elephant trekking and the service provided was first class!

We just want to say thank you for the amazing service you have provided for our family of six. We def will come back one day!

pang family room 6413 13-17 april

  • Stayed: April 2014, traveled with family
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1  Thank PANGS88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded April 23, 2014

Dear Pangs_home,

Thank you very much for your lovely comment about us following your recent stay in our peaceful resort.

It's always a great pleasure to read that our guests have had an enjoyable stay with us and our little guests have had a good time in our Kids Club with our friendly team and their first massage at Tea Tree Spa. I will definitely pass your message to Khun Ae, Khun Kwan & Khun Tae who will be very happy to hear from you.

We are looking forward to having you and your family back with us in the near future.

Warmest regards,
Chris Batterham
General Manager

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Reviewed April 9, 2014

We stayed in the kids room with dedicated space for the kids, private corner with their bed, TV and play station. Rooms quite spacious, also a lot of care for the kids, like a support to step and reach the sink.
Kids club is great with a lot of activities an toys.
Food is ok.
Hotel is not near to other cities, shops or night life. A couple of hotels and local souvenir shop / street food restaurant on the side. Great if you look for a quite place, not your choice if you have Patong in your mind.

Room Tip: Family room worth the value
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  • Stayed: April 2014, traveled with family
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1  Thank Luca294013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded April 10, 2014

Dear Luca294013,

Thank you for your nice comment about us following your recent stay.

We are glad to hear that you have had a memorable time in our peaceful paradise and your kids have enjoyed the activities/facilities which we offer for our little guests.

The team and I are looking forward to welcoming you back with us in the near future.

Warmest regards,
Chris Batterham
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

Great staff, facilities, and really good breakfast...big surprises were the nice quality of the beach, proximity to Splash water park, cheap drinks, cheap massages (on the beach). Maybe the food could be better but it's decent for the price. Kids club is nice and staff very fun, rooms are spacious and are kept super clean. A/C is amazing and beds are comfortable. Taxis are costly (minimum 500 THB one way) anywhere.
This hotel is ideal for families looking to relax and enjoy both the pool and beach with the kids.

Stayed: March 2014, traveled with family
1  Thank Henrique T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded April 8, 2014

Dear Henrique T,

Thank you for sharing your holiday experience with us following your recent stay.

We are very happy to learn that you and your family have enjoyed your stay in our peaceful paradise and looking forward to having you back with us in the near future.

Warmest regards,
Chris Batterham
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

Me & my wife with 4 young chidrens(age from 1-9yrs) stayed at Mai Khao Holiday Inn Family Suite from 17-21 Mar.
From the day we arrived, we were impressed by the outstanding service provided by all the staff at Mai Khao Beach Holiday Inn Resort. Your staff has been very attentive and make our stay there so memorable. My 4 kids enjoyed it so much, with so much activities to do within the resort areas. Infact, we do not have to go out of the resort, and just unwind, while the kids join the various kids activities that was creatively scheduled throughout the days. They are 3 "by-the-street restaurants" too nearby, just in case you want try the local food, local style.

I couldn't find anything negative to say. If you want a holiday stay for total relax, with great staff attention and facilities... this is the place to stay in phuket!

Room Tip: Family Suite, have a separate children rooms and bath, with alot of shelf space for the childrens...
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  • Stayed: March 2014, traveled with family
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1  Thank Riduan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded April 8, 2014

Dear Riduan,

Thank you for your beautiful comment about us.

It's a great pleasure to read and share your holiday experience with our team. We are happy to learn that you and your family have had a great time in our peaceful paradise and that your kids have enjoyed the activities we has to offer.

We are looking forward to welcoming your family back with us on your next holiday.

Warmest regards,
Chris Batterham
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

This hotel is new and well maintained. If you are looking for perfect secluded beach gateway (i mean literally stays at the hotel only), i would recommend this hotel. The pool is nice, and it is worth to get yourself the pool excess room! The breakfast provided is okay, the internet service is also excellent. There are 3 small local shops selling local cuisine nearby if you feel tired of hotel food.

However, if you are keen to visit phuket town or Patong area, i would not recommend you to stay in this hotel. Firstly, the hotel did provide a shuttle 3x/day, but places are limited so you have to book early. Secondly, this hotel make an arrangement with "mafia taxi' waiting at the hotel door. That means you are paying ridiculously more than what you should compared to the normal metered taxi. Authorized taxi are allowed to send pt to the hotel, but cannot pick up or wait for customer at the hotel. The return cost from the hotel to Patong is about Baht 1200-1500, but the mafia taxi will charge you Baht 2200. When i complained to the concierge regarding the cost, the staff simply said "you are on holiday, so it is OK to pay more". Thirdly, if you plan for a day tour either island hopping, snorkeling at phi phi island etc.., they will add on extra transport charges because the hotel is too far away from main attraction/ marina.

Overall, good hotel, but i have a terrible experience by having to pay more than i should for the transport cost!

Room Tip: get the pool excess room!
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  • Stayed: March 2014, traveled with friends
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2  Thank LydKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris B, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this reviewResponded April 10, 2014

Dear LydKay,

Thank you for your review on Trip Advisor, we are glad to hear that you found our resort a perfect secluded beach getaway. I completely agree with you that being told " it is OK to pay more for transfers whilst you are on holiday" is terrible and we have since taken the opportunity to address that issue to the team member.

I also understand your frustration with the taxi service in Phuket, however we are not an isolated case as most of the other resorts in the Phuket face similar issues and unfortunately have to work within the confines of the environment.

Once again, thank you for your feedback as it helps us improve.

Warmest regards,
Chris Batterham
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Phuket Mai Khao Beach Resort

Address: 81 Moo3 | Thalang, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Mai Khao
#6 On the Beach Hotel in Mai Khao
#6 Spa Hotel in Mai Khao
#6 Romantic Hotel in Mai Khao
#7 Family Hotel in Mai Khao
#8 Luxury Hotel in Mai Khao
Price Range: $89 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Phuket Mai Khao Beach Resort 4*
Number of rooms: 246
Official Description (provided by the hotel):
Paradise Discovered! Located on the pristine Mai Khao Beach with direct beach access, the resort is the perfect destination to discover the true beauty of Thailand with award winning service. The resort is located on the west coast of Phuket, with 10 kilometres of un-spoilt white sand National Park beach with no crowds and no vendors, leaving you with the beach to yourself and the unforgettable sunsets! With unique Thai hospitality we cater for all types of travelers, from couples on a peaceful romantic getaway, to families seeking the perfect holiday or to great corporate meetings. The family friendly resort proudly boasts beautifully landscaped gardens, a large infinity swimming pool with a children's pool and a swim up pool bar. The Kids Club is recognized by our guests as the most outstanding club they have seen, with a spacious indoor centre with ball pit and swings, as well as a safe and friendly outdoor playground. The amazing kids' activities programs are certain to keep your children entertained all day leaving you time to indulge in the many adult activity programs such as yoga and cooking classes as well as treating yourself in the popular Tea Tree Spa with its beautiful private treatment villas. Free WiFi, Kids Eat Free Program, 24 hour fitness centre, teen and activity zones with Play Stations, pool table, table tennis, darts, badminton, resort centre with books, DVD's & board games and a trampoline are topping the list of popular activities. ... more   less 
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Also Known As:
Holiday Inn Phuket Mai Khao Beach Hotel Mai Khao
Holiday Inn Phuket Mai Khao Beach Resort

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