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Holiday Inn Phuket Mai Khao Beach Resort
Ranked #8 of 11 Hotels in Mai Khao
Certificate of Excellence
Kaunas, Lithuania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“perfect”
Reviewed February 27, 2013

Just perfect for real holidays. If you want to relax from city uproar - this is the right place. also with kids. The beach is government protected, so you won't see any sun loungers on it, just miles and miles of golden sand. Mai khao Beach is the last remaining unspoiled paradise of Phuket. But,... it's full of russians. Even when we arrived, in reception they started talk with us in russian.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LTU_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spmorley, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, April 26, 2013
Dear LTU_01,

Thank you so much for your great review and feedback and please accept our sincere apology for the bad greeting experience upon your arrival. I appreciate you bringing this matter to our attention and rest assured your comments will be forwarded to the departments concerned to rectify and ensure there is not the same experience with any of our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,011 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (245)
Date | Rating
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English first
Wollongong, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 24, 2013

Book straight through to Phuket jump off the plane and into a your transfers and i guarantee you will be at the swim up bar with cocktail in hand basking in the smiles of the genuine, fun, friendly bar staff within 30 minutes. That is if you can drag yourself away from your stylish room.

No matter how far you travel, Mai khai Beach is the last remaining unspoiled paradise of Phuket. So we are all fortunate that Holiday Inn decided to build a paradise.
The pool is funky and fun, step out onto the beach and float into tranquility. Our favourite pastime was resting on the infinity edge of the pool at dusk watching the sun go down.

In short; Breakfast is the best i have ever experienced. DO NOT BOOK WITHOUT BREAKFAST!
The service is at all times efficient, welcoming and caring. Thanks to Ay at breakfast, Kung, Sweet, Gib, Pat, Seven and Joop who are just some of the staff that will make your stay - No1 RELAXATION holiday.

Nothing is ever too much trouble for this crew. Thanks to Simon and chef Denis - GO FOR LADS - LOVED IT!

Room Tip: Our favourite room is by the pool. They have huge patios with an array of comfortable seating/loungi...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank massaratti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spmorley, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, April 26, 2013
Dear Massaratti,
A sincere thank you for your great review to our resort and we are glad that you were impressed with your stay. We are appreciative of your comments on our team members, the food and service. I will pass on your compliments to our team. Your feedback will be valued by our staff to maintain and improve their level of service and of course celebrate. I hope we would have an opportunity to welcome your again in the near future and maybe this time we can enjoy happy hour together!
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London, United Kingdom
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 23, 2013

There is a general rule in Thailand. The more isolated the hotel you stay in, the bigger the rip-off...and this hotel is in the middle of nowhere. If you would stay in Holiday Inn Resort Patong, at least you would have a choice when it comes to...renting a scooter, taking a day trip, taking a cab, eating and drinking. But here...you don't. And they know that. If you take a taxi to Patong, it will cost you double the amount you would pay to get back from Patong. If you call a taxi that you managed to negociate at a better price than what they offer, they will refuse him entry on the hotel grounds...because, they say "it's to protect the local bussiness". But since Phuket is just an island, and every taxi on it is local bussiness, they just do it to rip you off. Legally. Now please don't get me wrong, the hotel itself, is amazing. We got upgraded for free to a pool access room , which was very nice of them. The beach is government protected, so you won't see any sun loungers on it, just miles and miles of golden sand. Other that than, it's a typical beach resort with buffet restaurants, which we couldn't be bothered to try...mainly because we found the seaside cottage restaurant, on the beach, 5 minutes walk from the hotel, were they cook the most amazing thai food at very decent prices. So, truth be told, i enjoyed the hotel...but i would never stay there again. Because it's a rip-off. And because it's full of russians. And because i was welcomed in my room with a card written in russian. And because i was asked by every memebr of the staff if i'm either from Moscow or St. Petersburg. And because this type of beach resort reminds me of Turkey 5 star all inclusive hotels. And i hate those

  • Stayed January 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Deckter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spmorley, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, April 26, 2013
Dear Deckter,

Thank you very much for taking the time to leave us your feedback and I am sorry we were not able to meet your expectations in terms of location, choice of outdoor activity, and service. As our location is in secluded area of Mai Khao Beach and away from hustle and bustle of Patong, so we have provided three round of shuttle bus service to and from Phuket Town and Patong area with reasonable price. We also launched out a package of room with return transportation to Phuket Airport as for our guest convenience. Our guest service center is at your service by email and 24 hours call. Through the concierge desk you can get hold of car rental companies and the shops outside the resort all rent mopeds. In Phuket we have no control over the transport situation regarding taxis. I understand it is expensive but to be honest there is nothing the resort can do.
Please accept my sincere apology for Russian welcome card. It was placed in the wrong room. It is our hotel service culture that we try to be connected with the guest and create good impression. We regret for our mistake and feel very sorry for a bad experience during your stay. I appreciate you bringing this matter to our attention and rest assured your comments will be forwarded to the departments concerned to rectify and ensure there is not the same experience with any of our guest again.

Overall though as you mentioned you did enjoy many aspects of the resort and glad you enjoyed the pool access rooms and the beach. I know you mentioned you may not stay again, but do hope that you reconsider in the future.
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Hong Kong, China
Level Contributor
200 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed February 10, 2013

booked through the Holiday Inn website this hotel, from which I am a platinum member, so a lot of Holiday Inn experience. This is an abslotue NO NO STAY Hotel

The Hotel makes you want to throw away your membership card

1 Kids do not eat for free, fake advertiding, 2 shower have , water is optional
3 staff is untrained
4 room had to be recleaned when we arrived
5 overall cleaningnes is ultra doubtful
6 looks like sixties Holiday camp for children from Europe
7 perhaps 3 stars or 2,5 star max
8 not worth the money at all
9 is in thai trip the most expensive place we visit between other 5 star resorts and does in not one way live up to its advertisings
10 staff try all to let you pay extra for anything, you have to negotiate
11 TV not working in Kids room, sorry is like this sir,
12 forget not to read the small print of this place
13 Just forget about this place is the best you can do

the good thing about this all is that you hardly see any guests in the pool or restaurants, besides the breakfast, is this people paid for already, and breakfast is good 4 star reference, only 4 star grade this property can get

Staying more than 100 nights per year in Hotels, this was the most horrific experience so far in Asia at this price paid especially

Hotels are part of my business, 30 nights per year in Holiday Inns, this makes you want to throw away the membership card

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bob s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRMaiKhao, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, February 27, 2013
Dear Bob, I am very sorry that as a loyal PCR Platinum member we were not able to meet your expectations early on in your stay which triggered you to post this report. As you know several of the management team met with you during your stay and even after you posted this report whilst staying in the resort it seemed as though any issues or misunderstanding was worked out and you mentioned to Steve you would actually even remove this report.
In anycase we did our utmost to ensure you had a great stay but very sorry we let you down. Just to cover a few points, Kids under 12 do eat for free when dining with a paying adult. This is a global rule and we follow it. This can be attested to by many other trip advisor responses. Our prices are extremely reasonable and we have gone to great lengths to ensure our food and beverage prices are lower than any of the 4 & 5 star resorts in Mai Khao and throughout the island. We do not charge extra for anything or have a market to negotiate in. On the contrary we have free wifi, free bikes for one hour use, free ipad for 30 minute use, full free dvd library, majority of activities for adults and kids are free with only some at a charge where there is a cost and even use of the computers in the business centre are free. Again I am sorry we did not meet you expectations but after our team did meet with you up until you departed it seemed you were happy with your overall stay.
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Durham
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 6, 2013 via mobile

I've not staying at the Holiday Inn but I've dined at the restaurant and had drinks at the poolside bar and would just like to pass a quick comment... The hotel is everything recent reviews imply and the staff are absolutely brilliant "so warm and genuinely friendly"

Was very impressed with the restaurant "Thai and Asian special night"... Well done guys and many thanks "hope to return soon and stay for real"... 10 out of ten from me!

Stayed February 2013, traveled as a couple
Helpful?
1 Thank SteveDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spmorley, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, April 26, 2013
Dear Steve,
It is great to hear your nice comments of our hotel, cuisine, and team. The Kitchen team very excited and happy that your love the Thai and Asian Night menu. The Seafood night on Saturday is also one of the recommended buffets by our guest. Moreover, our Chef is now working for new menu at Pesto Restaurant. I hope that we could have a chance to present our new buffet and set menu on your next visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melaka, Malaysia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 3, 2013

Stayed 4 nights recently and enjoy every part of it! The resort is very new and immediately set you in holiday mood upon stepping in. Yes, the resort is quite hidden but that's the point being on a holiday right? Plus, the long stretch of Mai Khao Beach allows you to chill and relax away from all the hustles and bustles.

The staffs were fantastic! They are always there to ensure you are well taken care of. I guess that's the signature of all Holiday Inn's - genuine and warm service. Thumbs up to Ms. Natt at front desk for her excellent service.

Room was awesome! Were given an upgrade to their Junior Suite and it was definitely the highlight of my stay! It has a balcony with garden view and the sea is within sight. The resort also have rooms adjoining to private pools, which where we are going to try at next visit.

Don't worry about getting bored here as there are many things to do. Though we didn't try any but there's list of activities like movie under the stars, free diving course, kids activity and etc. Plus they do have more than 300 DVD collection for loans without any charges which is great!

Oh ya, don't miss the sunset in the evening!

Room Tip: Take the Junior Suite or Pool Access Room
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EricOng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spmorley, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, April 26, 2013
Dear Eric,

Thank you for your wonderful review of our resort and team, especially Khun Natt. We are glad you enjoyed your stay with us. As the resort aims to create a peaceful holiday for relaxation and a great hideaway of bustle and hustle of the city, Mai Khao beach area is as great holiday destination. We have also created several indoor and outdoor activities to create lifestyle and fun activities during the stay. Maybe next time you can enjoy them also. Thank you once again for your great complement and we are looking forward to welcome you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Osan, Gyeonggi-do, South Korea
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 26, 2013

My family of 4 stayed here for one week in Dec 2011 and again in Jan 2013. This NEW facility is directly on the beach and away from crowds. The staff are the best part and are more friendly than you can imagine. The food is spectacular with a wide variety to choose from. The "Kids Club" makes this location an ideal place for families by offering children of all ages lots of fun activities. PARADISE!!

Room Tip: Rooms on ground level have a pool as part of the balcony. Wake up and step right into the pool! Th...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRMaiKhao, General Manager at Holiday Inn Phuket Mai Khao Beach Resort, responded to this review, March 3, 2013
Dear Rob & Family, It was our most delight and pleasure to have you all back again at the resort and so happy to see you all have a great stay! Your family is wonderful and know by the time you left our team were very sad to see you leave and of course we are also counting down the days that you are able to return again. Thanks!
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Additional Information about Holiday Inn Phuket Mai Khao Beach Resort

Property: Holiday Inn Phuket Mai Khao Beach Resort
Address: 81 Moo3 | Thalang, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Mai Khao
#3 Business Hotel in Mai Khao
#6 On the Beach Hotel in Mai Khao
#6 Spa Hotel in Mai Khao
#6 Romantic Hotel in Mai Khao
#7 Family Hotel in Mai Khao
#8 Luxury Hotel in Mai Khao
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Phuket Mai Khao Beach Resort 4*
Number of rooms: 246
Official Description (provided by the hotel):
Paradise Discovered! Located on the pristine Mai Khao Beach with direct beach access, the resort is the perfect destination to discover the true beauty of Thailand with award winning service. The resort is located on the west coast of Phuket, with 10 kilometres of un-spoilt white sand National Park beach with no crowds and no vendors, leaving you with the beach to yourself and the unforgettable sunsets! With unique Thai hospitality we cater for all types of travelers, from couples on a peaceful romantic getaway, to families seeking the perfect holiday or to great corporate meetings. The family friendly resort proudly boasts beautifully landscaped gardens, a large infinity swimming pool with a children's pool and a swim up pool bar. The Kids Club is recognized by our guests as the most outstanding club they have seen, with a spacious indoor centre with ball pit and swings, as well as a safe and friendly outdoor playground. The amazing kids' activities programs are certain to keep your children entertained all day leaving you time to indulge in the many adult activity programs such as yoga and cooking classes as well as treating yourself in the popular Tea Tree Spa with its beautiful private treatment villas. Free WiFi, Kids Eat Free Program, 24 hour fitness centre, teen and activity zones with Play Stations, pool table, table tennis, darts, badminton, resort centre with books, DVD's & board games and a trampoline are topping the list of popular activities. ... more   less 
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Also Known As:
Holiday Inn Phuket Mai Khao Beach Hotel Mai Khao
Holiday Inn Phuket Mai Khao Beach Resort

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