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Reviews (1,232)
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Reviewed March 29, 2012

So we were planning to stay in Holiday Inn for 15 nights, but checked out after one. Resort has no personality; rooms are new, but they feel cheap and sterile, nothing Thai in decor - you could be anywhere. We had a Kid Suite and we liked the Kids area, with their own tv, only to find out later on that there's only violent Cartoon network available and that hildren wouldn't sleep in the bunk beds, so me and my hubby took turns sleeping there. Kids Club looked nice at has long working hours. Grounds of the hotel are not suitable for the buggy. I liked the beach, it is beautiful, but not suitable for children, very steep as you go in, with strong waves and currents. Dinner at the hotel is a rip off, we paied over 3000 bhat for 2, with just 2 beers and some juice for kids. There is no alternative dining anywhere close by, something to consider. If you want to experience Thailand, do not stay here, it is truly feels like an airport hotel.

  • Stayed: March 2012, traveled with family
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2  Thank Spusekatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRMaiKhao, General Manager at Holiday Inn Resort Phuket Mai Khao Beach, responded to this reviewResponded March 30, 2012

Dear Pukekatt, Thank you for taking the time to create this review. Of course we are delighted to hear your positive comments about the Kid's Suite, the Kid's Club and the beautiful beach. However I believe it is important we clarify so no other person reading your review has incorrect information regarding some of the other comments.

The Kids Suite does have bunk beds and is advertised like this, with excellent photos on our websites therefore I am sorry that the children could not sleep in the bunk beds and we would have been delighted to show you the family suite which offers two twin beds instead of bunk beds.

On our televisions there are actually two different childrens channels including the cartoon network and Nickelodeon channel. We believe having two channels for kids give both parents and kids a wide variety of selection to choose. Additionally we have DVD players in every room and in our resort centre we have over 50 different children DVD's to choose from for free.

We have extensive gardens throughout the resort with over 60 variety of natural Thai planting. There are some ramps around the resort but even the grassed areas has soft slopes to push your childrens buggy. Then of course there are footpaths throughout the resort.

For your 3,000 baht dinner you have chosen the most expensive items on the menu. You can select more than 40 items between our two restaurants menus that are under 300 baht each. We have buffets in the resort ranging from 799 baht to 999 baht. The 999 baht buffet is our seafood buffet including almost every variety of seafood. Additionally Kids under 12 eat free when parents are eating on the buffet for example.

In regards to alternate dining there is now three restaurants (local) directly on the side of the resort entrance road. There are three hotels / bugalow resorts directly north of us from 5 metres away to 150 metres away that all have restaurants.

Lastly we are a 15 minute drive from the airport and although convenient to the airport, we are not an airport hotel nor can any guest hear any noise from the airport as we are two far away.

I am so sorry that in the end you had to check out as I believe you did not give us a chance to show you what a wonderful resort we have and is shown through so many other guest comments.

We have an extensive list of activities for both kids and parents, an amazing spa along with a resort centre with games room. dvd's, board games and so much more. We have complimentary wifi throughout the resort, happy hour at the pool bar everyday from 5pm to 7pm and even a 30 minute meal special at the Pesto and poolside where you can have a full meal for between 179 baht at 279 baht per person.

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Reviewed March 24, 2012

We have just returned from a five day stay here. We loved it. It's in a very quiet part of Phuket and the hotel itself was very quiet which suited us. The hotel is nearly new and is maintained exceptionally well. The staff are incredibly helpful especially those on the front desk. The beach is very cool and the whole thing really excellent. It's a place to chill. If you want to party best go some place else.

  • Stayed: April 2011
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1  Thank toldham001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRMaiKhao, General Manager at Holiday Inn Resort Phuket Mai Khao Beach, responded to this reviewResponded March 30, 2012

Thank you for taking the time to write a review on our resort. We were delighted to recieve all of your positive comments on the resort especially your kind words about our team especially the front desk team.

We agree with you that we are located in the quiet part of Phuket and is ideal for those that want to relax and chill out and enjoy the tranquility of a pristine beach along with lush gardens giving you a true feeling of being in Thailand and in particular Phuket. We are not the party Patong beach but certainly a fun place to hang out.

We look forward to you returning soon and enjoy the resot of your year.

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Reviewed March 24, 2012

I ve been there to relax !!! Everything is there ! Service , food ( chef asian treat bravo ) , entertainment ! Thanks all of you to make my stay memorable ! Congrats to gm

  • Stayed: March 2012
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1  Thank Cdayn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRMaiKhao, General Manager at Holiday Inn Resort Phuket Mai Khao Beach, responded to this reviewResponded March 30, 2012

Firstly a personal thanks for taking the time to make a review and shower us with compliments. I have already forwarded to the team your comments in particular the chefs and they are so happy you loved the food. Great service is always on the top of our list so we are happy to meet your expectations.

Thanks again, and look forward to havng you in the resort when you come back to Phuket.

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Reviewed March 23, 2012

Booked a package for 4 nights, overall great hotel, clean and new, have mostly nice things to saw. However some things to note:

Food & beverage is not cheap. SG$22 for a buffet breakfast seemed rather steep to us.

Spa's great. We went for a 700 bhat promo during happy hour.

Had late flight at 10pm, hence asked for late check-out. Staff explained they could offer a "shower room", but we were confused what this meant, and asked to stay in our own rooms instead. The "shower room" turned out to be a regular room - if we had known this would not have raised the issue to the manager instead. Overall staff was very polite and patient and explained what they could and could not do. But offering a temporary "guest room" would have cleared up any confusion on our side.

Overall, its highly recommended you stay here if you're looking for some peace and quiet, but not if you're looking to be in the middle of excitement (and cheap food) in Patong.

  • Stayed: March 2012, traveled as a couple
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3  Thank soakie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRMaiKhao, General Manager at Holiday Inn Resort Phuket Mai Khao Beach, responded to this reviewResponded March 30, 2012

Dear Soakie, On behalf of the team we thank you for taking the time to write a review on Trip Advisor. We are delighted that overall you had a very nice stay and enjoyed all the facilities. Thank you also for the constructive feedback regarding the pricing on breakfast. This is the walk in rate and recomment that guests book a room and breakfast rate as it only costs and additional SG12. Also thank you for the feedback on the shower room. We understand that sometimes guests have late flights but check out time is 12 noon. Therefore we offer another room for guests to use for 30 minutes to shower after using the facilities in the resort. I agree with you that we need to explain this better to avoid confusion.

Thank you again for the review and look forward to having you back at the resort.

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Reviewed March 17, 2012

New Facility. Opened a year ago. It was a nice setting on the beach and quiet too. Perfect for a family get away. Be sure to buy grocery items at Tesco Lotus or another large market away from resort areas as prices are 3X more expensive in the resort areas.

  • Stayed: March 2012, traveled as a couple
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3  Thank ATLbased
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIRMaiKhao, General Manager at Holiday Inn Resort Phuket Mai Khao Beach, responded to this reviewResponded March 30, 2012

Dear Atlanta Based, Great to recieve your review and on behalf of the resort team thank you for the great comments. Glad you able to relax and enjoy the beach and facilities. Agree the resort will be a little more expensive than a Tesco or 7-eleven but we promise that the prices in our resort centre and only slightly higher than a normal mini mart. We also are expanding what we have in our minimart so guests do not need to go to Tesco in the future.

Hope to have you back from Atlanta and in Phuket soon!

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