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“Nice pool villas but resort not fully operational and poor service” 4 of 5 bubbles
Review of Renaissance Phuket Resort & Spa

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Renaissance Phuket Resort & Spa
Ranked #1 of 11 Hotels in Mai Khao
Certificate of Excellence
Hong kong
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice pool villas but resort not fully operational and poor service”
4 of 5 bubbles Reviewed September 18, 2010

The resort has been beautifully designed and the pool villas are nice,airy and conveniently located a short hop from the beach. This said the resort still is not operational (only one restaurant, spa not ready etc) and also the service quality although nice and friendly is not to the level of what you would expect from a 5 star resort. Also their choice of food and wines is very limited for now.

  • Stayed September 2010, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Edwin99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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derby
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed August 30, 2010

We visited the hotel for one night after staying in southern thailand and needing to crash somewhere before flying out of the airpot in the morning. Its only 15 mins away from the airport which makes it perfect. The rooms are very well appointed and modern- faultless really. The reception staff are very welcoming and helpful. The grounds and pool areas are stunning. The beach looks stunning but needs a bit of a clean- just two minutes down the beach is a Thai massge hut which is just £8 for an hours massage (in comparison to the resorts £60 for 40 minutes). The kids club, spa, shops, gym, bars still aren't open- so I couldnt recommend going to the resort for a long stay at the moment. The on-site restaurant was expensive for lunch (with a bottle of wolfblass being £40!!! for a £6 bottle from Tescos)- so we went out at night. Theres a good 'british' themed pub at the Turtle centre- which is worth going out to eat at night.

  • Stayed August 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank thaiboxukDerby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed August 11, 2010

It's my kid's and my b-day week so my partner splashed out on a ocean view villa. Direct access to the beach and pool. Resort is still only part opened, very quiet (which was what we wanted) and perfect for couples looking for getaway from crowds. A bit quiet for my kid but managed to utilize the kid's club at affiliate JW Marriott. The first night (as we arrived very late) was spent in a deluxe room, which was by itself totally serviceable--large bathroom, balcony etc. But the villa had great views of the sea from the bed... Mai Khao is quite wild at this time of the year with big waves amd ripping tides. Was very windy as well. The quietness of the place made our holiday feel like a dream. No hard sell like at the other more popular beaches.
Staff was ok... eager to please but most lack serviceable english language skills. The front office manager (a lady, but missed her name) went the extra mile when I had a minor complaint before the move to the villa.
Breakfast was ok... surprisingly not included, but the manager comped us eventually. The smaller spread is made up by not having to rush with the crowd for food/seats.
Breakfast room also has amazing views from the second floor.
The whole resort is very dependant on natural ventilation and details. Thus when it rains, the most unlikeliest places get wet. Not the rooms itself for now, but the lobby and all. With the marble/stone flooring, it can get slippery.
Overall I really enjoyed the stay. However, i think partly it's because we had the premier accommodations there. There is a marked difference in the treatment from the staff when we were staying i the deluxe room as opposed to the villa.
There is a water park called Splash Jungle for those who are looking for a bit of a thrill. Good fun! And only 10 mins away by car.

  • Stayed August 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bonbuben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 7, 2010

It was nice soft opening resort, they welcomed us with drink and towel.
the lady who serve us at check in desk escort us to the room with buggy cart.
we stayed in Villa close to the beach. The villa is very brand new with
every equipment and vanities. Entertainment unit has DVD player, with nice
LCD TV 36inch and big sound system unit, we can watch from sofas or bed.

Bathtub is Huge can fit 4 people, shower is seperated and has two wash sink.
outside in the garden has our own private swimming pool, eventhough was not
big but is enough to relax with two relaxing chair for sunbathing. moreover
there is a shower fountain next to swimming pool, All the bathroom vanities
are modern and elegant.

Close by there is a lot of stands selling food and drink near the beach.
Sirinath national park also in close distance. Foods in the hotel restaurant
are beautifully decorated and taste suit our delight.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RnWSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 5, 2010

We stayed here for 11 nights and are very satisfied.
The staff was wonderful to us and our 9 month old son. (especially Jackie, Not and Note)
Tho rooms has a very high standard.
The thai restaurant in the resort is very good!
We will come back!

  • Stayed June 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Skåningen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sidcup, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed June 30, 2010

This hotel was on a soft opening and doesn't open fully until the Autumn. It's a great hotel, 10 minutes north of the airport and an hours drive to the nightlife and craziness of Patong.

The Renaissance has everything I look for in a hotel. It has a fantastic wow factor with stunning ocean views from the reception, a great spa and modern kids club. The hotel also has 4 bars and restaurants, my favorite being the sand box bar and restaurant, next to the pool and overlooking the beach, really friendly staff who actually care and try and make your stay more enjoyable, and a fantastic infinity pool with built in jacuzzi (best way I can describe it).

I was inspecting hotels for a travel company, and I thought the entry level deluxe rooms were fantastic, being bright, well designed and spacious and the best standard rooms I saw out of 22 hotels on the island. I stayed in a one bed pool villa which didn't disappoint. Extra spacious, full glass shower, private plunge pool with 2 sun beds and terrace.

This is a very good hotel, but it is in a very quiet location, with great facilities and fantastic staff who couldn't do enough to make your stay as enjoyable as possible. I will be returning and bringing my family with me.

  • Stayed June 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovetravel006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
103 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 bubbles Reviewed June 21, 2010

We have been coming to Mai Khao since 2003 and have seen the growth. We are Marriott Beach Club owners. We booked the night before our check in at our time share. The hotel is in a soft opening. It was quite empty except for quite a few Thai families from Bangkok.
We booked the standard room with breakfast. The room is lovely, with a large very comfortable bed and flat screen TV. The room colors are bright, reminding me of the sand, sea and sun. Very nice. The bathroom is very large with a huge bath and large shower. The balcony looked out on the roofs of the villas/suites and the sand below.
The breakfast was good, wonderful fresh fruit and breads to choose from plus ordering off the menu. My crab benedict was delicious made to order.
The staff is wonderful, very smiling and welcoming. They couldn't do enough for you.
The pool loungers look dreadful to me.....they are practically on the ground. I will post photos, you'll see what I mean.
We walked by the villas/suites, they look very nice, with a private sliding wooden gate you can open or close and a plunge pool.
At the time we were there, end of May, the gym and spa were not open. There was only one restaurant and one bar open.
I would recommend the hotel as long as you know it isn't fully operational, plus I would suggest splurging on the separate villa/suite, the cost wasn't much higher.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SFOF/A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Phuket Resort & Spa

Property: Renaissance Phuket Resort & Spa
Address: 555 Moo 3 | Mai Khao Beach, Thalang, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Mai Khao
#1 On the Beach Hotel in Mai Khao
#1 Spa Hotel in Mai Khao
#2 Romantic Hotel in Mai Khao
#2 Business Hotel in Mai Khao
#3 Family Hotel in Mai Khao
Price Range (Based on Average Rates): $
Hotel Class:5 star — Renaissance Phuket Resort & Spa 5*
Number of rooms: 180
Official Description (provided by the hotel):
Nestled amidst tropical gardens, the chic boutique-like Renaissance Phuket Resort & Spa, a Marriott Luxury & Lifestyle Hotel offers privacy and is only 15 minutes leisurely drive from Phuket International Airport, it is adjacent to Sirinath Marine National Park.The resort offers 22 Pool Villas and 4 Ocean Front Pool Villas with private pool and large patio, 4 One Bedroom Suites and 150 Deluxe Rooms. Two outdoor swimming pools, Quan Spa with eight treatment rooms, 6 event venues, steam rooms, outdoor massage sala, fitness centre, bike rides, cooking school, diving lessons, Kid's world and children's pavilion with indoor recreation area and outdoor pool. Golf is available nearby. For your gastronomical journey the hotel offers an all day dining restaurant with fresh ingredient at Loca Vore, Takieng - Thai Restaurant, The Lounge, Doppio for gourmet deli with coffee and tea leaf bar and Sand Box at Mai Khao beachfront serving international cuisine during the day and BBQ at night. ... more   less 
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Also Known As:
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort & Spa Mai Khao

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