We have a small one and just wanted to go somewhere from HK which was close and relatively inexpensive. We managed to come across a good deal on CX Holidays (Cathay Pacific's package holiday website) for 7 nights inclusive of flight - it was shoulder season thus the reason for the lower price. However, it all worked out well as the resort, being a place with a couple hundred rooms was practically deserted so we, and a few other lucky guests, got to enjoy the peace and tranquility of the area.
First things first, service. We arrived with our little one desperate for food so we asked to get the room and check in at the same time. All was rushed and unprepared our side but the lovely lady at the front desk fully understood and immediately took us to the room so my wife could feed the baby. This was the quickest ever check in - very impressed. Also, before we got there we told the hotel we needed a baby cot. Lo and behold, it was there, all set up with nice fresh sheets for our little baby boy. We did have a couple issues though; 1) somehow a cockroach managed to get into our room and I managed to kill it (sorry to all insect lovers) and I complained about this. What we got was a plate of cakes (less than I expected). However, we did start having 2, 3 and even 4 cleaners clean our room from then on and there were no more issues. I can commend them on their response (although I would expect nothing less either) 2) a non-issue on our part, we told them about a leaking kettle and asked them to replace it. Not a big issue but once again that was greeted with another plate of cake (this time, an appropriate gesture). To me, this is a management team who take comments seriously and I was thoroughly impressed with this attitude. All the staff (especially at breakfast and the guys by the pool) were super courteous and well trained; they made our stay all the more enjoyable.
Secondly, our room. Our pool villa looked Polynesian in design with a roof what looked like an upside down rowing boat. Inside this translated into a very high ceiling which was bright and airy. The room was generously sized and possibly one of the largest baths (and bathroom) I have ever seen. The room itself was tastefully decorated with a large and comfy bed, a nice sofa and table to have in-room dining and everything else needed was present including espresso machine, kettle, fully loaded minibar and radio for your iphone. No complaints.
Thirdly, the resort. The resort itself has 150 rooms and 30 suites. It's not a huge place so that is quite a lot of rooms. However, due to the time of year that we went, it was close on empty. They were refurbishing a couple blocks so that meant even less guests! Anyway, the reception area has that zen calm about it and was a very welcoming introduction to the resort. Being then taken by golf buggy along the outskirts of the resort didn't really give you a feel for the place as you travelled past the blocks of rooms but when you got closer to the villas, we knew it was a nice place. If you get a room rather than a villa, be sure to get one closest to the pool, the ones near the man made lagoon area might have quite a few mosquitos! The pool area is very nice and is close to the restaurant so it's very nice to chill and have lunch. They come round with complimentary afternoon drinks which was very pleasant. We went to the spa whilst there and I think that it was a bit expensive for what it is. The massage was nice enough but nothing special and there were no other facilities such as sauna/ steam room etc. There is a thai massage place next to the pool restaurant and you only pay 1/6th of the price so I would recommend that over the spa.
Fourth, the food. With a newbie on board, we basically didn't leave the resort apart from once to go to Turtle Village (by the way, don't bother, rubbish restaurants and rubbish shops). We had the burger, prawn pad thai (order by the pool - it's different to the one in the room), the BBQ chicken, the crispy salmon, the ceasar salad, etc. All very very good - this was actually the thing that surprised me most. The food was excellent quality. They also have specials on at the Doppio cafe where you can get a pie (it's very nice and huge by the way) and a glass of wine for about US$15 - bargain! Breakfast had a good assortment of pastries, fruit, juices, western, thai and vegetarian and as it was inclusive, it was certainly good value.
One annoyance for me was the beach. It was lovely to hear the crashing waves and the sand there was fine and soft. However, the hotel always kept a red flag up so I didn't dare go swim in the sea for fear of being dragged out and not returning. I have definitely swum in rougher seas but that put a psychological dent in me and wiped out any confidence I had that it would be OK. I wish they would put some lifeguards there or at least tell you certain times of the day are OK to swim.
Otherwise, we really enjoyed our stay there and would recommend it to any family with kids. There is also a kids area where you can drop the kids off and go and enjoy yourselves. Also, they have nannies there which we employed for an evening or two so we could have dinner.
- Official Description (provided by the hotel):
- Nestled amidst tropical gardens, the chic boutique-like Renaissance Phuket Resort & Spa, a Marriott Luxury & Lifestyle Hotel, offers privacy and is only 15 minutes leisurely drive from Phuket International Airport. Our Phuket, Thailand resort's location is ideally adjacent to beautiful Sirinath Marine National Park, as well, providing the chance to completely enjoy the magic of our island. We offer 22 Pool Villas and 4 Ocean Front Pool Villas with private pool and large patio, 4 One Bedroom Suites and 150 Deluxe Rooms. Two outdoor swimming pools, Quan Spa with eight treatment rooms, 6 event venues, steam rooms, outdoor massage sala, fitness centre, bike rides, cooking school, diving lessons, Kid's world and children's pavilion with indoor recreation area and outdoor pool all delight travelers to Thailand. Golf is available nearby, and for your gastronomical journey, our hotel offers an all-day restaurant with fresh ingredients - our signature Loca Vore, Takieng - Thai Restaurant. We also provide The Lounge, Doppio for gourmet deli with coffee and tea leaf bar and Sand Box at Mai Khao beachfront serving international cuisine during the day and BBQ at night. ... more less
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- Also Known As:
- Renaissance Phuket Resort And Spa
- Renaissance Phuket Hotel Mai Khao
- Renaissance Phuket Resort & Spa Mai Khao