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“Just so relaxing. Holiday Perfection and outstanding service”

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Renaissance Phuket Resort & Spa
Ranked #1 of 11 Hotels in Mai Khao
Certificate of Excellence
Sydney, New South Wales, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Just so relaxing. Holiday Perfection and outstanding service”
5 of 5 bubbles Reviewed June 12, 2014

I can't recommend this hotel enough! I've got 2 more nights of my 8 nights stay and I am planning my next trip back here. Everything is to perfection. When planning this holiday, we were tossing between the JW Marriott and Renaissance and we made the right choice by coming here. Peaceful and tranquil. Little touches like the daily complimentary afternoon tea cakes brought to our room, endless supply of bottled water (Evian is chargeable), welcome fruit basket and dried fruit in a jar. After visiting the JW Marriott, there is no comparison. You will soon realize when you used the complimentary shuttle service.The hotel runs a tuk tuk shuttle between JW Marriott and Renaissance which we used to get to those tiki hut restaurants and to the turtle village.
Breakfast is really good with big variety and we sit, relax and pick on the buffet for at least 2 hours. I can't comment on the lunch and dinner here as I've been dining at the row of Tiki hut type restaurants 5mins walk or quick tuk tuk ride from the hotel. Cheap and good food there which I'll review shortly after I complete this.
Welcome drink was such a nice touch and was delish!
We bought snack supplies for the mini mart at the Turtle village not too far from here. Comparing with AU prices it was reasonable but we later made a trip to a 7-11 and things were cheaper there.
We rented a car from the hotel for 1200 baht which we used to drive around town , Patong and to the central festival shopping mall. Patong was not for us:) It was too chaotic and confirmed my choice of staying at The Renaissance.
This is where you want to relax.

Room Tip: Our room was on the ground floor near the pool. We would pick this side of the hotel again for fast...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Grace C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review, August 24, 2014
Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We are most pleased to learn this has transpired throughout. We happy to read on your holiday perfection and that we were able to exceed your expectations.

We hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to Phuket.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,687 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (484)
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English first
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed June 10, 2014

It was the little things here that made the difference, what really stuck out for me was the power points, which were 'international' and would accept any charger or plug!
On top of this, the service was fantastic and the breakfast was one of the biggest selections I've had in a while. Didn't get to stay long as we were off again in the morning but the pool and facilities were all well maintained and really nice

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DanBaxstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review, August 24, 2014
Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

We are most pleased that you are enjoying the hotel's service and facilities. We happy to read that little thing made difference to you. To us, it is about the details as we will work even harder to ensure guest expectations are met each visit.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed June 9, 2014

What a superb hotel, from the moment that we were greeted by the staff to the moment that we left, an outstanding resort, the rooms, peaceful location, breakfast, pool in fact everything was faultless, cannot wait to stay again, and special mention must go to Nami the Guest Service Supervisor who was just the best

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrChris50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review, August 24, 2014
Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

Our team are most pleased to learn that you were impressed with our service and facilities particularly your arrival experience and Nami who was able to delight you with her exceptional service throughout your stay.

Renaissance Phuket Resort & Spa prides itself in providing luxury products and services. We look forward to welcoming you back with our genuine Thai hospitality.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 9, 2014

We stayed at the Renaissance Phuket from 6-9 June 2014. Now I know why everyone raved about the breakfast at the hotel! Huge selection of food & drinks plus the ever-so-helpful staff who made breakfast something that we always looked forward to during our stay.

Special thanks for Jinny and Tacky, who never failed to greet us with a big smile at the breakfast table. My 8-year old son was so fond of them that he was willing to get out of bed earlier than usual to meet them!

The thing that I love most about the hotel is the excellent service of the staff. From the front desk, restaurant, buggy driver and the waiters at the beach café… all served us with a great smile. On many occasions, I was caught by surprise by their charming hospitality.

Once we were going out to town and it was raining heavily. Our car was parked at the car park and my husband was just about to make a dash in the rain when one of the staff offered to bring the car to the lobby. They took the car key from my husband and within seconds, the car was right at out footsteps. We didn’t get wet.

Another time, during breakfast, I saw someone having a nice cold drink. I asked what it was and Jinny told us it was iced coffee and asked if I’d like to try one. I said yes, and within seconds, she returned with 2 glasses of iced coffee for us to try. On the last day, she even gave us half a packet of the coffee powder they used in making the drink so we could try it at home. How thoughtful!

The hotel itself is obviously fantastic in terms of rooms, dining, pool & other facilities - much like other 5 star hotels I’ve visited. But what made Renaissance Phuket stands out among the rest is the exceptional service provided by the staff, which will be remembered for a long time.

If I ever visited Phuket again, I would definitely drop by at the hotel just to say hello to people who we’ve made acquaintance with. Thank you, Renaissance, for the wonderful experience. Keep up the good job and you will still be No. 1 for many years to come...

Room Tip: Rooms on higher floors would have better view. Rent a car if you're staying here so you can get...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ladyluck-TRIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review, August 24, 2014
Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

We appreciate your kind comment made on our staff particularly Jinny and Tacky at Loca Vore. This has been shared with our team and all appreciates your recognition. Thank you for sharing lovely photos with us as we all look forward to welcoming you and your family back here again.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 8, 2014 via mobile

Our first family holiday. We brought along our little boy with us and it was perfect for him. Kids club, kids pool, kids menu at all restaurant, courteous staff who always greet him, huge double bed and bath tub. The room was great for the rate and food price at the restaurant was reasonable. You have to try Takieng, one of the best Thai cuisine I've ever tried (price was around $6-28 USD per portion and the size is quite generous) and sneak some me time at Quan Spa. The only thing we dislike is the beach, which is not really suitable for water sport or swimming since the wave is quite strong and the beach landscape is steep. Other than that, we really had a great family time.

Stayed June 2014
Helpful?
1 Thank Shiella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review, July 4, 2014
Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

Your recognition made on our staff service was most kind. We are pleased to learn that especially your little boy had fun with our kid’s facilities. We appreciate your highly recommendation on our Takieng Restaurant and the value for price paid. Despite the sea condition during the monsoon, we hope that you had enjoyed the time in our main pool.

You are a valuable guest at Renaissance Phuket Resort & Spa and we hope to have the opportunity to welcome you back again in the near future.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

Unfortunately only stayed here for one night....Went for a friends wedding and the staff were incredible and so was the whole place....The rooms were amazing and the pool was fantastic....make sure you have the buffet breakfast as this is the best one I have had a huge selection.....Wish we stayed for a few more nights.....Maybe next time

  • Stayed May 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank russianwharfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review, July 4, 2014
Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

We are pleased to learn that you had enjoyed your time at our resort. Your comments made on guestroom, the pool, breakfast experience and the staff service were most kind. We all look forward to welcoming you back to stay long enough this time for new discoveries whenever your travel brings you to Phuket.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 7, 2014

We stayed here for 6 nights in May and loved the experience. I wasn't sure whether to stay there or at the JW Marriott down the beach, but in the end was very happy we chose the Renaissance. It was more of a boutique hotel but still with a number of restaurants. The Thai restaurant Takieng was my favorite, and their sticky rice with mango was not to be missed. We stayed in a guest room on the top floor and enjoyed sitting on our balcony every morning. Loved the little treats we received every afternoon, from handmade truffles to banana cake with caramel sauce. Would absolutely not recommend visiting Phuket Town, there was nothing to see there and it took 1 hr 15 minutes to get there, not 45 minutes as we were told. Had two massages in the Quan spa, and both were excellent. The beach was lovely, and uncrowded. Would definitely stay at this hotel again!

Room Tip: If you get a room as opposed to a villa, I'd recommend asking for the top floor.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank emalani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this review, July 4, 2014
Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

Our team is most pleased to learn that you were impressed with our hotel ambience, Takieng Thai Restaurant and its signature mango with sticky rice. We will ensure that your expectations are met each visits.

We are happy to read that you love our special afternoon amenities – this privilege offers to R Deluxe room type’s guest. We are sorry to hear that you were not much enjoyed exploring Phuket Town. Please ask our Navigator Concierge to provide you with the hidden-gem places next time to fulfill your local discoveries.

Renaissance Phuket Resort & Spa prides itself in providing luxury products and services. We look forward to welcoming you back with our genuine Thai hospitality.


Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Phuket Resort & Spa

Property: Renaissance Phuket Resort & Spa
Address: 555, Moo 3 | Thalang, Phuket, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Mai Khao
#1 Luxury Hotel in Mai Khao
#1 Spa Hotel in Mai Khao
#2 Business Hotel in Mai Khao
#2 Romantic Hotel in Mai Khao
#3 Family Hotel in Mai Khao
Price Range (Based on Average Rates): $
Hotel Class:5 star — Renaissance Phuket Resort & Spa 5*
Number of rooms: 180
Official Description (provided by the hotel):
Nestled amidst tropical gardens, the chic boutique-like Renaissance Phuket Resort & Spa, a Marriott Luxury & Lifestyle Hotel, offers privacy and is only 15 minutes leisurely drive from Phuket International Airport. Our Phuket, Thailand resort's location is ideally adjacent to beautiful Sirinath Marine National Park, as well, providing the chance to completely enjoy the magic of our island. We offer 22 Pool Villas and 4 Ocean Front Pool Villas with private pool and large patio, 4 One Bedroom Suites and 150 Deluxe Rooms. Two outdoor swimming pools, Quan Spa with eight treatment rooms, 6 event venues, steam rooms, outdoor massage sala, fitness centre, bike rides, cooking school, diving lessons, Kid's world and children's pavilion with indoor recreation area and outdoor pool all delight travelers to Thailand. Golf is available nearby, and for your gastronomical journey, our hotel offers an all-day restaurant with fresh ingredients - our signature Loca Vore, Takieng - Thai Restaurant. We also provide The Lounge, Doppio for gourmet deli with coffee and tea leaf bar and Sand Box at Mai Khao beachfront serving international cuisine during the day and BBQ at night. ... more   less 
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Also Known As:
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort & Spa Mai Khao

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