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“Outlook is very good”

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Renaissance Phuket Resort & Spa
Ranked #1 of 15 Hotels in Mai Khao
Certificate of Excellence
Reviewed March 13, 2014

This hotel is very good, facility are very good.
Foods are tasty.
Staff behaviour is also very good..
SPA is also very relaxed.
Nearby things are available.
Bar facility also very good.

Outer view is also good.

Room Tip: room AC have little bit noise
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  • Stayed: December 2013, traveled on business
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Thank vinod_gera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this reviewResponded March 16, 2014

Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

We are happy to read that hotel service and facilities were able to satisfy you. Our aim is to ensure that your expectations are met each visit. On this occasion, we regret to learn that you had experienced with some noise from the air conditioner. Please rest assures that we will do our best to improve in the mentioned area.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,628 - 1,634 of 3,112 reviews

Reviewed March 12, 2014

upon check-in we went to the pool and order some drinks. the drinks and bill was brought to us and we sign the bill to our room 114. After a while, a female cashier approached us and shouted loudly at us that we have check out and we are not allow to charge to the room. every nearby guests look at us as though we were trying to con the hotel. How embarrassing to us and we were so humiliated. We explained we just check-in and she apologies thereafter but the damage to our reputation already done. It completely spoil the rest of our stay. Really disgusted at the wild and reckless accusation of the staff and double standard service. I doubt any action was taken against the staff as no response was given except the standard hotel apology.

Room Tip: speak out against rude staff
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  • Stayed: March 2014, traveled as a couple
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11  Thank luvu555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this reviewResponded March 18, 2014

Dear Valued Guest,

Thank you for taking the time to write us reviews. We regret to learn that you were not satisfied with certain aspect of the staff service and more importantly, that a warm and friendly environment was not transpired throughout your stay on one occasion.

Our female cashier normally demonstrates more professional service and guests often speak highly of her. We have already spoken to her about your disappointment and she personally apologises for causing any distress. We obviously failed on this occasion and for this we must apologise Please rest assured that we will do our best to improve in the needed areas and ensure that every stay is a most enjoyable one.

You are a valuable guest and we hope to demonstrate the improvements that will be made by having the opportunity to welcome you back again in the near future.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014 via mobile

I stayed here for two nights recently and found the resort to be of a very high standard. Rooms are excellent both spacious and well fitted out. One big plus for me was the stable fast internet.

The only downside to me was the pricing in the hotels shop - 245 Baht for a bottle of San Pelligrino water. This you could find in most supermarkets for 75 Baht. Why so high?
That being said this is a fantastic resort with friendly efficient and sincere staff that I would recommend and I will also be returning in the future.

Stayed: March 2014, traveled solo
Thank ErawanCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this reviewResponded March 16, 2014

Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

Our team is committed to providing a high level of service and standard. We are delighted that this was transpired throughout your stay. Your valuable comment on the pricing of items available in our retail shop will be brought up to our management team so that we can take corrective measurement and action.

We very much look forward to welcoming you whenever your travels bring you back to Phuket.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

greeting staff was very professional gave us royal treatment. breakfast buffet was excellent . rooms were very comfortable.it was the one of the best hotel I ever visited. very tranquil place would love to go back

  • Stayed: August 2013, traveled with family
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Thank gill15112014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this reviewResponded March 16, 2014

Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

Your recognition made on our staff service and their professionalism were most kind. We are pleased to learn that you received full comfort in our guestroom.

You are a valuable guest at Renaissance Phuket Resort & Spa and we hope to have the opportunity to welcome you back again in the near future.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2014

Arrived at the hotel to a warm welcome from the hotel staff, their warmth and kindness stayed with us through our whole time we were there and we were treated like royalty. Im quite fussy, so to say that 'this was the best hotel i have ever stayed in' is a big thing. But honestly - we didn't want to ever leave. The feeling here was something else and it was a real pleasure to spend the few days we did here in one of the beach side villas - one we will never forget. Thank you to the team who looked after us so well.

I would highly recommend the reasonably priced massages by the beach and like that the marriott doesn't stop the locals trading here. The 'private' beach is just amazing. You can take some retro bikes out locally for free to the local shops and bars etc. The food in all the restaurants was amazing and had such variety and the random BBQ's they have are reasonably priced for the quality of the food. Would highly recommend to anyone looking to unwind and escape.

Room Tip: We were lucky enough to stay in the beach side villa, which was incredible, but I'm sure all roo...
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  • Stayed: November 2013, traveled as a couple
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1  Thank Lilly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this reviewResponded March 16, 2014

Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

We appreciate your kind comment made on our staff. This will certainly be shared with our team. We happy to read that your room was incredible and how you enjoyed a ride on our retro bike around the natural lake. Thank you for sharing great pictures with us - the pizza at Sandbox is everyone's favorite.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 9, 2014

I have been coming to phuket for the past 4 years now (mostly kata noi), now at Mai Khao. I stayed 3 nights at the Renaissance Resort, and I must say, it is such a great place! If you want peace, serenity, miles of nice beach (albeit not busy at all). This is the place to go. About 15 minutes from the airport, but there wasn't a time I heard any noise for landing airplanes. So, no issue on this front.

The place looks great, very new. The design contemporary; modern looking. I'd definitely recommend this place, if you prefer modern designs as compared to rustic ones. I chose a king bed suite. Nice big bathroom, and comfortable bed with an excessive amount of pillows, but nothing wrong with that.

The service provided was impeccable. Professional and friendly. No complaints here for sure. What more can I say.

The food was great also, especially the thai food (takieng restaurant). Food at the sandbox was also pretty damn good. If you're staying here, chances are you will have to eat at the restaurants within the resort, but that isn't a problem because the food is delicious and the service especially good.

Ultimately, if you are looking for a peaceful beach experience, relatively quiet beachfront and all. This is the place to go to. Mai Khao is pretty far from patong or phuket town (about 45-60 mins car trip), so you would pretty much come here to get away from all the hustle and bustle. Awesome place! I'd come back for sure.

Room Tip: King bed suites are seemingly most value for money, has a living room an a bedroom. The villas are m...
See more room tips
  • Stayed: March 2014, traveled as a couple
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1  Thank Wolfain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this reviewResponded March 16, 2014

Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

Your constructive comments are extremely valuable in helping us maintain a high level of service to guests and in ensuring that your future expectations are met particularly the food quality, design of hotel and comfortable bed. We proud to share with you that Takieng Restaurant is ranking in top 3 Best Restaurants in Mai Khao for TripAdvisor.

I am pleased that you enjoyed the hotel's service and facilities. Your kind comments have been passed on to the staff. I know that all appreciates the recognition that you had given and was always delighted to be at your service.

We were delighted to have you staying with us and Renaissance Phuket Resort & Spa team hopes to welcome you back in the near future.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 4, 2014 via mobile

We stayed at this hotel as a family of four and can't praise it enough! The staff are friendly and professional, the children were treated like royalty. The food is superb, a very tranquil and uncrowned location! There is some building work going on next to the hotel, was a bit apprehensive about that. But, it did not cause much disruption!
Loved it and would go back!

  • Stayed: February 2014
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Thank suprememaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RHI_HotelManagement, Director of Rooms at Renaissance Phuket Resort & Spa, responded to this reviewResponded March 16, 2014

Dear Valued Guest,

Thank you for taking the time to write us reviews. We are delighted that your stay with the Renaissance Phuket Resort & Spa was enjoyable.

We appreciate your positive feedback with regards to the staff service, food quality, the beach and especially how we took good care of your children - our VIP kids. Our team is committed to providing a high level of service in all areas and we are delighted that this was transpired throughout your stay.

We thank you for your continuous support of Renaissance Phuket Resort & Spa and hope to welcome you back again soon.

Sincerely,

Adanaan (Andy) Chalachol
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Phuket Resort & Spa

Address: 555, Moo 3, Mai Khao, Phuket 83110, Thailand
Phone Number:
Location: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Mai Khao
#1 Luxury Hotel in Mai Khao
#1 On the Beach Hotel in Mai Khao
#2 Romantic Hotel in Mai Khao
#2 Business Hotel in Mai Khao
#3 Family Hotel in Mai Khao
Price Range: $123 - $645 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Renaissance Phuket Resort & Spa 5*
Number of rooms: 180
Official Description (provided by the hotel):
Nestled amidst tropical gardens, the chic boutique-like Renaissance Phuket Resort & Spa, a Marriott Luxury & Lifestyle Hotel, offers privacy and is only 15 minutes leisurely drive from Phuket International Airport. Our Phuket, Thailand resort's location is ideally adjacent to beautiful Sirinath Marine National Park, as well, providing the chance to completely enjoy the magic of our island. We offer 22 Pool Villas and 4 Ocean Front Pool Villas with private pool and large patio, 4 One Bedroom Suites and 150 Deluxe Rooms. Two outdoor swimming pools, Quan Spa with eight treatment rooms, 6 event venues, steam rooms, outdoor massage sala, fitness centre, bike rides, cooking school, diving lessons, Kid's world and children's pavilion with indoor recreation area and outdoor pool all delight travelers to Thailand. Golf is available nearby, and for your gastronomical journey, our hotel offers an all-day restaurant with fresh ingredients - our signature Loca Vore, Takieng - Thai Restaurant. We also provide The Lounge, Doppio for gourmet deli with coffee and tea leaf bar and Sand Box at Mai Khao beachfront serving international cuisine during the day and BBQ at night. ... more   less 
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Also Known As:
Renaissance Phuket Resort And Spa
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort & Spa Mai Khao

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