We stayed at this resort from April 2 to 5 2012 at a two bedroom villa with a plunge pool. Each bedroom has a bathroom with tub; so my ten year old daughter was overjoyed as she was able to take a bath in each of the tubs, aside from having her own private pool. The villa has a living, dining, and kitchen area as the intention is for guests to feel at home. Being located at the northern part of the island, far from the more commercial and touristy area in the south, makes it all the more important if the guests do not want to travel far. A plus is the Turtle Village (mini) mall which is situated right beside as there are shops and two restaurants and a grocery at the basement; just in case you want some change in scenery. Over-all, the facility is five stars!
The major drawback is the check-in and check-out time. We arrived at the resort just before two in the afternoon. Unfortunately, the check-in time was 4pm so they asked us to wait as the villa had to be cleaned up. We decided instead to spend time at the Turtle Village mall and as we walked passed our villa, we noted that there were no longer occupants. Upon our return at 4pm, we passed by the villa again and noticed that there were no cleaners and that the cleaning had not yet started. When we checked with the front desk, they told us that the room would be available at 530pm. I could not understand this because the villas and rooms are regularly cleaned every day; so why was it taking so much time for them to make the room available considering that the required check-out time, on the other hand, is 10am? In fact, when we checked out three days later, a family of four were getting irritated as they had arrived in the morning; only to discover that their accommodation was still not available. Definitely needs improvement!
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- Also Known As:
- Marriott Mai Khao Beach Hotel Mai Khao
- Marriotts Mai Khao
- Mai Khao Marriotts
- Marriott's Mai Khao Beach - Phuket