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“Horrible treatment by Chef Gopal”

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Vivanta by Taj Bekal
Ranked #1 of 4 Hotels in Bekal
Certificate of Excellence
Mumbai (Bombay), India
1 review
“Horrible treatment by Chef Gopal”
Reviewed November 16, 2012

Mr.Sarel Nair was a fantastic person, very helpfull and very polite. he made sure our stay was fantastic and the property itself is amazinggg. Even Mr.Bibin from the food department was a very helpfull and cooperative person.
Must mention had a very bad experience with Mr.GOPAL who is the executive chef. Very arrogant person, only bothered about a handfull of guests who happen to be celebrities, with others he was very arrogant and rude. A horrible attitude for the chef to have, we never enjoyed our breakfasts with him around. If it was not for Mr.Sarel Nairs handling of the situation and making us feel better, we would have either told him something or left the property prior to our checkout date. Somebody has to tell him to improve his attitide or else you will loose good loyal Taj customers. Our last 2 days breakfast was a horrible experience since Gopal who is at the LIVE Southindian food counter is busy only serving his selected clients and we had to wait for 20mins for 1 dosa ! Property is amazing and major staff is very friendly and helpfull except sadly for the chef who is least bothered

Room Tip: Premium Indulgence rooms with plunge pools are the best rooms.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank chirag46464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivantaB, General Manager at Vivanta by Taj Bekal, responded to this review, November 21, 2012
Thank you for sharing your views with us. We have previously corresponded on the subject. We look forward to your future Holidays with us. Best wishes.Samir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Mumbai (Bombay), India
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 11, 2012 via mobile

As stated the rooms were all booked and probably therefore the service at the restaurant was poor. The food is average. When went to the room the air condition was making large sound when the temperature was set at 20 degree. Could not sleep whole night . Instead set temperature at 24 and tried to sleep so that the compressor goes off can catch up some sleep. The question is how the house keeping and/or maintenance department could ignore and/or could not have noticed it? This laid back attitude of some staff degrade a hotel like Taj.
HR department needs to work on the training of the staff.

  • Stayed November 2012
    • Value
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Helpful?
Thank Sdv29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navi Mumbai, India
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 7, 2012

Great Property. Fantastic Staff. Huge Property with lots to do. Clean Cottages and the Plunge Pools are awesome. Strong Recommendation that one must take the Plunge Pool Cottages. Food Taste is the only let down. They were serving the same dish for lunch and dinner with the name changed and that is a fact - no matter how much the hotel denies it. Besides the food - everything else is exceptionally good. Strongly recommend it.

Room Tip: Take the Plunge Pool Villas
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  • Stayed October 2012, traveled with friends
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Helpful?
Thank sharadlohia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivantaB, General Manager at Vivanta by Taj Bekal, responded to this review, November 9, 2012
Thank you for your review. Your suggestions on our Buffet selections have been shared with our Chefs. We look forward to your future stays with us at Bekal. Best wishes.Samir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 6, 2012

Sorry to write late review. We stayed in July {5th to 8th}. Starting from Booking which was so simple to route map guidance from Bangalore to Check in was perfect and on dot!!!!!!!
Monsoon magic what was told held up really true. Place was green. Ofcourse small drawback of not enjoying the beach{ Due to rough sea-Security posted near beach and also warning signs in place}
Rooms were just fab- with sitout n swing
Food- Top rate
Activites for children- Indoor sports rooom with X-box, cycles, lovely pool near backwaters
Jiva Spa ************ Superb!!!!!
Staff- wonderful!!!

Room Tip: Backwater facing rooms!!!!!
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Udupasubbu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chennai
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 5, 2012

we went by car from chennai to bangalore and the next day from bangalore to taj bekal kerala.
it was a new resort and simply exotic. on the sea side and next to a flowing canal.
taj rooms were very well done up and the view outside was breathtaking.
we enjoyed every moment of our stay.

Room Tip: canal view rooms
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  • Stayed May 2012, traveled with family
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Helpful?
Thank tajChennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivantaB, General Manager at Vivanta by Taj Bekal, responded to this review, November 5, 2012
Thank you for your review. It is a pleasure to learn that you enjoyed your stay with us. Best wishes.Samir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai, Tamil Nadu, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 4, 2012

This must be one of the most beautiful locations for any hotel in the world located as it is in Kerala,India, also known as Gods own country. The property sits on 30 odd acres on a sliver of land that is sandwiched between the virgin empty beach and some of the most picturesque and unspoilt backwaters you will ever see. The serenity and beauty of the surroundings has to be seen to be believed.

The hotel itself is brand new and has been designed and landscaped by Australian architects who have made full use of the prevailing views. There is a new restaurant right next to the beach as well.

The rooms are generously sized and the bathrooms are huge and very well designed. The lighting system and airconditioner controls though very high tech and touch controlled were fiddly and not the best to use.

The staff were courteous and friendly and certainly upto Taj standards but the guy at the front desk Satish should learn to smile more and be nicer.

The food at the restaurant and the general ambience at the bar were superb.

The professionally run Jiva Spa at 25000 sq ft is one of the largest spas in India.The ayurvedic massage sauna and steam are a must do.

There's also some basic angling and kayaking on the backwaters for kids and amateurs.

Overall this place is great for a relaxing few days even if you aren't too keen on a trip to the superbly located Bekal fort nearby.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharmila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivantaB, General Manager at Vivanta by Taj Bekal, responded to this review, November 5, 2012
Thank you for posting your review.It is a pleasure to know you enjoyed your stay with us. Your feedback about our Front Desk Associate has been shared with him please. Best wishes. Samir
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mumbai
Level Contributor
184 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed November 1, 2012

We arrived by car from Udipi on 4th September 2012 to rest as well as explore a new destination for next 3 days. We had booked the superior rooms with plunge pool as they were the only ones available. The façade of hotel is very imposing with ancient artifacts. The Lobby – the not too lavish but not too small either , appropriate for a 60 rooms hotel. This hotel being recently opened had the freshness oozing everywhere .The courteous front office staff checked us in a fizzy and we were escorted to our villas facing backwaters. The villas and rooms are of Kettuvallam house boats designs and reflect Karnataka art on the walls .The room was luxurious by any standards, with all the modern amenities and rest room complimenting the room size. Outside , the individual courtyard spaces, the private plunge pools , the outdoor shower and bath tub were added amenities . None the less, we took a dip in plunge pool whenever we were tired to take a trip to the swimming pool. Or a swinging day bed outside to relax and enjoy the monsoon rain. Sundeck chairs were also there to rest after a dip in the plunge pool.
Size of the property is quite big and enclosed by backwater and sea on two sides and the layout of the resort is just superb and appealing. Walk from the room to the beach was relaxing and soothing.
Breakfast spread was ample and nourishing. While food served during lunch and dinner was good and had native south Indian touch. A bit more effort is needed by their cooking staff to make their servings excellent befitting a Taj Group Hotel for guests from all over the world. The housekeeping staff did their job beautifully with a smile.
The landscaping of the grounds is excellent. The ambience of restaurants and bar was very inviting and just too good to resist.
Our stay mainly consisted of Sleep, Breakfast, Spa , Swimming , Lunch , Rest , Walk around the hotel property, Dinner and Sleep. Other activities in which we participated were archery, croquet , cycling and angling provided by the hotel. The Resort should add few more bicycles keeping in view the number of guests.
We explored Bekal Fort during our stay which is an imposing structure by itself and not to miss during your stay. 3 days passed in no time and it was time to move on to our next destination with good memories. Vivanta by Taj stamp is etched in our memory.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank UDAY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vivanta by Taj Bekal

Property: Vivanta by Taj Bekal
Address: Kappil Beach, Bekal 671319, India
Phone Number:
Location: India > Kerala > Kasaragod District > Bekal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Bekal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Vivanta by Taj Bekal 5*
Number of rooms: 71
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