Mr.Sarel Nair was a fantastic person, very helpfull and very polite. he made sure our stay was fantastic and the property itself is amazinggg. Even Mr.Bibin from the food department was a very helpfull and cooperative person.
Must mention had a very bad experience with Mr.GOPAL who is the executive chef. Very arrogant person, only bothered about a handfull of guests who happen to be celebrities, with others he was very arrogant and rude. A horrible attitude for the chef to have, we never enjoyed our breakfasts with him around. If it was not for Mr.Sarel Nairs handling of the situation and making us feel better, we would have either told him something or left the property prior to our checkout date. Somebody has to tell him to improve his attitide or else you will loose good loyal Taj customers. Our last 2 days breakfast was a horrible experience since Gopal who is at the LIVE Southindian food counter is busy only serving his selected clients and we had to wait for 20mins for 1 dosa ! Property is amazing and major staff is very friendly and helpfull except sadly for the chef who is least bothered
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