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Reviewed 4 weeks ago

Another great holiday, but first since the Hotel (not the Village) has been refurbished. Some big changes in the overall complex - notably the snack bar in the Hotel Playa de Muro is no more. That is no big problem, as there are plenty of lunch options outside if you do not want to a big fill from the all-inclusive option.

The welcome from the regular hotel staff was great, and makes you keep returning. The price, however, does keep climbing each year... it is expensive!

We were told that there is a big refurbishment of the rooms planned for the winter, so roll on 2019!!!

  • Stayed: August 2018, traveled with family
    • Value
    • Location
    • Service
Thank Steve I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 3 weeks ago

Dear Steve,

We would like first of all to thank you for your great review of your stay with us and for your loyalty to our establishment. Our day to day efforts are to create a particularly pleasant atmosphere for our guests with the numerous services available in our wonderfully designed hotel, so your words confirming our success are really important to us. We will certainly extend your praise to all of our dedicated colleagues because we know we have quite a remarkable team here.

We hope to have the pleasure of your company again soon.

Best Regards,

Quality Manager
Iberostar Playa de Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We all had a great time here for 6 days! We stayed all inclusive and were a large group of 11. The staff were all lovely and accommodating and were happy to have a laugh with us! The food was great, we had a buffet for breakfast, lunch and dinner, which changed and was all really tasty food! The only downside was that that was the only food places we could go to, without paying more, but it was still lovely! The pool and sea were great and the whole visit was really relaxing! Was a brilliant family holiday!

Stayed: September 2018, traveled with family
1  Thank Frances G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 4 weeks ago

Dear Frances,

We are grateful to you for choosing us for your recent holiday and for sharing the experience you had with us. Your enthusiastic comments about many of the prime pillars that we set in place many years ago to guarantee fabulous holidays for our guests are great to receive. Amazing locations, professional staff, and excellent standards of gastronomy are very important elements of our company and reading that you found them to your liking is brilliant news.

It is amazing to read that you have returned home with a sense of satisfaction and we look forward to doing the same for you and your group again in the future. Once again, we are truly grateful for this complimentary review of your time in our hospitality.

Best Regards,

Quality Manager
Iberostar Playa de Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I would like to thank all the staff for making our stay magical! From reception (David), bar staff (Jessica at the small pool bar), waiters (Paco our best Amigo), cleaners (Raquel at block 61++), lifeguards, to children’s entertainers - you are all wonderful and thank you for your kind attention!
The hotel is set on a stunning Playa de Muro beach with fine sand and shallow waters perfect for small children.
We especially enjoyed peaceful and calm atmosphere of the small pool where our little one could even get a nap midday! I’ve heard the hotel would be renovated and this quiet zone might become children’s main pool. Hope the hotel doesn’t lose it’s tranquillity and become as busy and noisy as its neighbour!
The evening entertainment was very high quality and the kids disco very well attended.
It’s convenient that you can walk to the neighbouring hotel and use the splash playground for toddlers and the bouncy dome, and then to return to peaceful Playa de Muro Villages!
I would like to thank David Rios who made a lasting impression on our son! David heard that we were celebrating his 4th birthday that night and gave us a lift to the restaurant in the golf car. Our son was over the moon! (If you have an occasion or birthday to celebrate, please ask the Reception - the hotel has a great celebrations package!)
Hope to return to this wonderful hotel and seeing all the staff again!

Stayed: September 2018, traveled with family
Thank Olga-Absalom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 4 weeks ago

Dear Olga,

We are grateful to you for choosing us for your recent holiday and for sharing the experience you had with us. Your enthusiastic comments about many of the prime pillars that we set in place many years ago to guarantee fabulous holidays for our guests are great to receive.

It is amazing to read that you have returned home with a sense of satisfaction and we look forward to doing the same for you and your family again in the future. Once again, we are truly grateful for this complimentary review of your time in our hospitality.

Best Regards,

Quality Manager
Iberostar Playa de Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2018

My husband, our little son (2 years) and I stayed for a week in the Playa de Muro Village hotel and we enjoyed our stay a lot. Although the hotel was fully booked you never had the impression that it is packed. It was always possible to find free sunlounger, a place at the restaurant or at the beach which belongs to the hotel. The staff at the hotel was super friendly and accommodating. Maria at the reception helped us a lot as we had a problem with our room. David, the concierge, was also very accommodating and helpful. He is the favourite of the kids, our son loved to play with him. :) Kati gave great courses e.g. in the pool and was also very helpful with tipps as our son had a small injury. She always seems to be in a good mood which is infectious.

So you can stay in the hotel the whole day, enjoy the relaxed atmosphere and the nice food. One day we took the chance and did a photo shooting with Igor in the evening. The whole hotel complex provides a lot of different themes and backgrounds. Igor was great and took some fantastic pictures of the three of us. So in the end we have a lot of great memories captured in pictures.

All in all, we definitely plan to come back to Playa de Muro Village, hopefully soon. Many thanks to all the great people there!

  • Stayed: July 2018, traveled with family
    • Location
    • Service
Thank NadineHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 4 weeks ago

Dear Nadine,

We want you to know how happy we are that you and your family had such an excellent holiday with us and thank you for sharing it with others. Our team will be particularly pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that the efforts of our employees have left a good impression on you.

Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.

Best Regards,

Quality Manager
Iberostar Playa de Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2018 via mobile

We stayed at this hotel in August with my husband and daughter. We absolutely LOVED everything about it! Georgina, Ilana, Tatiana and David were SO helpful. We can’t thank them enough. My daughter also loved the animation with Starky. We always ate at the restaurant Embat. Everything was delicious and the views are amazing. Highly recommended! We cannot wait to go back next summer!

Stayed: August 2018, traveled with family
Thank Nina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 5 weeks ago

Dear Nina,

We would like first of all to thank you for your kind review of your recent holiday with us. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.

Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.

Best Regards,

Quality Manager
Iberostar Playa de Muro Village

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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