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Iberostar Alcudia Park
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Reviews (1,689)
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All reviewsmini clubbeach barevery nightkids clubreception staffentertainment teamfamily holidaygreat holidaystar prestigesea viewfantastic hotelrooms are basicindoor poolhalf boardseparate bedroomwould highly recommend this hotelthemed nights
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Reviewed January 23, 2013

OK lets get this started. When we stayed here it was full of German tourists. If you do not like going to a hotel where the majority of guests are German look elsewhere. Having said that, you should remember that they demand and get good service, good food and good attentive staff. This hotel provides this in spades. The bonus being that you literally walk out of the hotel onto a lovely sandy beach with shallow water. There is a main restaurant and also a beach bar, AI guests can eat at either, Drinks are good apart from the cocktails which we found a bit lacking in alcohol. We did not use the sunbeds around the pool as we spent all our time on the beach. Yes there are a lot of kids there if you go in the holidays as the hotel caters for them with kids club and early evening entertainment. We ate late and went to the adult entertainment after and so did not find any problems. Reception staff excellent on arrival. All other staff also very good. Waiters looked after us in the restaurant with good service here as well. The food was plentiful and good. Breakfasts were everything you could want and cooked in front of you. Evening meals similar and we had no trouble in getting a table even though hotel pretty full. Our room was upgraded on arrival and we had a small lounge area and bedroom. Adequate and cleaned regularly. Would we go back? Yes, without hesitation. You need to allow about 1.5 hrs from the airport if using shuttle buses.

Room Tip: Try and get one overlooking the swimming pool
  • Stayed: October 2012, traveled as a couple
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4  Thank Wmp100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Repuataion Manager at Iberostar Alcudia Park, responded to this reviewResponded January 25, 2013

Dear guest,

We would like to thank you very much for your encouraging comments on our hotel Iberostar Alcudia Park and our staff. It is always great to receive positive feedback on numerous aspects of the hotel services and installations.

To succeed, it fills us with proud to read that you find the meals excellent and the staff nice. These features are our prime pillars because we are convinced that only through their excellence we will be able to reach complete client satisfaction. We will pass your compliments to our colleagues, as this kind of praising mentions, help us to continue working motivated in the future. It is also a pleasure to read that the clean room, the marvelous sandy beach and the location, were satisfactory to you.

We greatly appreciate your positive review of our Iberostar Alcudia Park and the fact that you had such an enjoyable stay with us. We look forward to welcoming you again soon.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2013 via mobile

Great location, food and right on the beach. Fantastic holiday.

Found our rep (thomas cook) very unhelpful and often did not turn up not hotels fault though.

Warning about hotel - balcony doors don't have locks!!! We were with our 1 and 3 year old children and put on the fifth floor. Found this completely unacceptable, went to reception to ask for a room with balcony doors that locked to be told that none of them had locks. Requested to change rooms to a lower floor, the only room that was available was on the 3rd floor and was considerably smaller however we took it. Reception staff were unhelpful and uninterested in our concern of the dangers. Rooms could also do with a refurb.

However we had a great holiday even though it got off to a bad start. Would probably go back. Couldn't fault entertainment staff, kids loved them.

  • Stayed: September 2012
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2  Thank Emzimitchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Alcudia Park, responded to this reviewResponded January 22, 2013

Dear guest,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how you experienced your stay with us. It is always our goal to achieve customer satisfaction and therefore our guest´s reviews are of prime importance. We continuously strive to deliver high standards and to ensure that everybody leaves with beautiful vacation memories.

It is very unfortunate to read that we weren´t able to transmit the importance of your wellbeing and safety in our hotel. Therefore, we would like to come back to your commentary regarding the balcony doors. Please rest assured that In Iberostar Alcudia Park everything we have at your disposal meets the European safety standards. However, we have passed your concerning remarks to the head of the responsible department to carry out a thorough follow up on this matter and we assure you that in case of detecting any lack of safety, appropriate measures will be undertaken.

On the other hand we are grateful and satisfied that you described the hotel as lovely with a very nice animation team. In our opinion, the human forces in Iberostar are the most important pillars to build a hotel that offers wellbeing, comfort and splendid holidays. Therefore, we are delighted that your children enjoyed this part so much!

Further, we also thank you for letting us know that our culinary offer could largely satisfy you. The gastronomy is an important facet of our company and we do our utmost to please all palates. It is enjoyable to read that we could conquest yours.

On behalf of the staff and myself, I must say we were all enchanted to have you at the Iberostar Alcudia Park. We trust it will not be long before you will be back with us for another visit. We assure you in advance of our utmost care and attention to make sure your coming Iberostar experience will be a marvelous one.


Our kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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Reviewed December 5, 2012

supported 2 people with learning disabiltys to holiday here in sept, the was a good hotel, food was good cleaned rooms every day hotel staff friendly! the Thomas cook rep (Aimee) was shockingly. bad explained that we had booked and paid for balcony rooms (which we didn't receive) showed our booking form and receipt however the rep basically told us that this was wrong we challenged this every day of the holiday and was fobbed off and on final day after 6 days of quirying and myself ringing Thomas cook in england we was offered 1 night in a 1 bed apartment we refused due to there been 4 of us and the rep then told us that it was no longer available anyway we challenged her attitude to which the rep shouted at us in the reception in front of other holidayers and the rep finished off her shouting rant at us with with the people we was supporting got what they deserve.formal complaints gone in regarding this. when we got back to England and went into our Thomas cook shop the manager has informed us that the rep had also been very rude to her.

the hotel would be so far better off without the rep as this and the balcony issue was the only negatives on this holiday this is also what the people I support view on the overall holiday!

  • Stayed: September 2012, traveled on business
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7  Thank yorkshirelad24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Alcudia Park, responded to this reviewResponded December 17, 2012

Dear guest,

We are very grateful for the review you wrote. It is our goal to achieve excellence in our daily work and no one better than our guests can indicate us how to improve day after day.

We are very sorry to hear about the confusion regarding the reservation and room type. For coming occasions, we would like to offer you a very personal booking guidance through our Iberostar call center or webpage, to make sure next time such is not repeated.

When you write that “Staff was very friendly and the cleaners were very thorough” we feel proud to have achieved some of our most important targets, and happy to notice that this contributed to your wellbeing at Iberostar Alcudia Park.

Further, we are satisfied that you did enjoy the culinary highlights which our chefs delicately prepare for our guests. Iberostar strives to delight all palates and reading that we could conquest yours, is a source of motivation to continue our daily efforts to surprise and delight with our gastronomic offer.

Last but not least, we would like to thank you for having so precisely described your experience among us, as listening to our guests is the most opportune way to learn how we can still improve some off our services, therefore we will certainly take all off your comments in consideration.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2012

cant complain atall with the hotel and staff,food was great for all ages good choices,
lots to do day and night,pools where great.beach gets busy so get there handy,if your with toddlers get transport ,all in all a good holiday.

Room Tip: try and book in the main complex by the hotel entrance if you have children,
  • Stayed: June 2012, traveled with family
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5  Thank h w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

Fantastic animation team, hardworking, passionate and happy. So attentive and dedicated to their customers - young and older children well catered for. Great place for teenagers and a wonderful kids club.
Value - great value, booked direct with hotel on a special offer so we could get the flight we wanted from Luton for 11 nights.
Beach hotel but very busy beach so unless you prebook the beds they are usually unavailable after 10am.
Rooms - we are a family with a 14, 15 and 4 year old so the room on arrival was very small, and cramped however later managed with staggered getting up and ready times. No time was really spent in the room. It was cleaned daily, again by lovely staff.
Food - amazing, the staff were excellent and attentive, we went half board so ate breakfast and dinner most days. Different choices of duck, lobster, kebabs, prawns, paella, steaks, griddled fish, salad and veg in abundance and much more..a kids section, but mine loved the choice of the adult selection.
Beach restaurants - just a 5 minute walk down the beach to a great square of restaurants, great for the lunch tapas and a cold beer, plenty of shops and restaurants over the main road and the town is a 10min bus ride away - we walked it 45mins!
Only downside was the transfer coach hour ride back to the airport - next time we will get a taxi!

Room Tip: Ask for a room overlooking the pool - it should give a sea view also..
  • Stayed: August 2012, traveled with family
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9  Thank Family from Herts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Alcudia Park, responded to this reviewResponded November 26, 2012

Dear Family,

What a delight to read your extensive review full of wonderful comments on our Iberostar Alcudia Park. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal.

Further, we are really pleased to hear what a wonderful time your family had under the dedication and care of our professional entertaining team. In Iberostar we believe that the real holiday feeling goes hand in hand with good fun and lovely animation and activities. It is the best reward for our daily labors to hear that our big and little guests take some unforgettable memories of it back home.

We pay the finest attention to detail when it comes to remarkably prepared food and unmatched service. It is our intention that guests can enjoy our passion for gastronomy which is one of the most important attractions of the Iberostar Alcudia Park.

On the other hand we would like to thank you for your kind words towards our staff. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were attentive and dedicated.

In Iberostar it is our goal to achieve that our guests enjoy a splendid and unforgettable holiday and expressions like “great value, “show us that on this occasion we have been successful. This motivates us to keep meeting our demanding quality standards because to us there is no better reward than the affirmation of our guests that they had a lovely stay.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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