supported 2 people with learning disabiltys to holiday here in sept, the was a good hotel, food was good cleaned rooms every day hotel staff friendly! the Thomas cook rep (Aimee) was shockingly. bad explained that we had booked and paid for balcony rooms (which we didn't receive) showed our booking form and receipt however the rep basically told us that this was wrong we challenged this every day of the holiday and was fobbed off and on final day after 6 days of quirying and myself ringing Thomas cook in england we was offered 1 night in a 1 bed apartment we refused due to there been 4 of us and the rep then told us that it was no longer available anyway we challenged her attitude to which the rep shouted at us in the reception in front of other holidayers and the rep finished off her shouting rant at us with with the people we was supporting got what they deserve.formal complaints gone in regarding this. when we got back to England and went into our Thomas cook shop the manager has informed us that the rep had also been very rude to her.
the hotel would be so far better off without the rep as this and the balcony issue was the only negatives on this holiday this is also what the people I support view on the overall holiday!
- Official Description (provided by the hotel):
- PLEASE NOTE: The IBEROSTAR Alcudia Park hotel reopens its doors this spring with new suites and Star Prestige zone, as well as a new Beach Club. Located right on the seafront at the Playa de Muro, IBEROSTAR Alcudia Park is one of Alcudia’s leading hotels. This apartment hotel with exclusive All Inclusive option is ideal for families with children for many reasons including the hotel's unique U-shape, which provides security and privacy, and the shallow sea waters. Likewise, the hotel is home to Alcudia's port promenade, one of the most entertaining in Majorca, in a coveted inlet perfect for water-sports. Our hotel offers 366 apartments, many with lovely sea, pool, or garden views. Pools and Beach. This Alcudia all-inclusive family hotel's pristine pools and beach, nearly touching each other, are the main attraction for guests at the IBEROSTAR Alcudia Park during their stay in Alcudia. Children can play and splash in the water while parents relax without worry. Playa de Muro is one of the best beaches on the island of Mallorca. Relaxing Vacations. At IBEROSTAR Alcudia Park's SPA Sensations, you can indulge in the best services in a new concept in wellbeing for hotels in Alcudia. Treatments and facilities include Finnish sauna, massage, Turkish baths, manicure and pedicure room, hydro-massage, and relaxation area...all performed with the utmost care and attention of the best, skilled professionals of our top Playa de Muro spa hotel. Extra charge. Kids Entertained Like Never Before. Our family-oriented hotel in Alcudia plans children's activities according to age. The Teenieclub has been created for teenagers, packed with a generous offering of sports and activities. Your little kings and queens will continue to feel like royalty with the activities and games offered during your Alcudia vacation. Fun without borders. At the IBEROSTAR Alcudia Park hotel you will have fun with a wide array of activities. Water sports, adventure sports, shows and performances --a world of fun is waiting for you in one of the best hotels in Alcudia. Priority Location Apartments. Integrated in 2011, the IBEROSTAR Alcudia Park is proud to present its Priority Location Apartments, ideal for luxury apartment holidays in Playa de Muro: modern, exclusive, and featuring an enormous 40-inch flat screen TV as well a grand panoramic terrace with outdoor sofa, two hammocks, artificial grass and views of the swimming pool. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to three devices – to use during your stay. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Alcudia Park Hotel Playa De Muro
- Iberostar Puerto Alcudia
- Iberostar Hotel Alcudia Park
- IBEROSTAR Alcudia Park Playa De Muro, Majorca