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“Excellent service and location”

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Universal Aparthotel Elisa
Ranked #27 of 30 Hotels in Playa de Muro
Reviewed March 16, 2012

The hotel is an excellent location only a couple of minutes to the beach on a flat walk. Many resteraunts and bars near by and the appartments themself has an excellent resteraunt over looking a beautiful lake, the appartments also has a buffet resteraunt which is only slightly less good than the a la carte, on a Thursday the hotel give all new arrivals a free buffet meal. There is free wifi in the apartments and free air conditioning.

The appartments are a little dated and would benefit from an electric kettle but are spotlessly clean and well maintained. The staff are very welcoming and provide excellent customer service. If you prefer a hotel with mainly English visitors and lots of english television available this may not be the place for you though this was not a problem for us. This is a quiet friendly family hotel which is very well run

Do however pack and wear insect repellent when sitting / eating by the lake in the evening

  • Stayed: August 2011, traveled with family
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4  Thank Runderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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62 - 68 of 185 reviews

Reviewed October 19, 2011

We were in this Elisa Aparthotel in July. We really enjoyed our stay.
Staff was very helpful, rooms nice, clean and spacious. We had one studio and one apartment on the ground floor near pool. There are two pools one for kids and one for adults, there were always some free sunbeds :-)
Beautiful beach is about 10 mins walk, we visit Alcudia old town which is worth to see.

There was also washing machine on the corridor and on Thursday free dinner for all guests.

  • Stayed: July 2011, traveled with family
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3  Thank maria1509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2011

We stayed at the family run hotel in playa del muro called the hotel elisa. The hotel was very friendly and was very clean (the only problem are the ants and the mosquitos), the pool was very nice and had a bar, the food/drink was good (prices were not cheap - if you have a big family).

I found the staff very friendly and would go out of there way to help you as much as possible, the only reason i did not give it 5 stars was because there was no entertainment for the kids (apart from the singer they had who was ok) so we had to go to one of the other larger hotels or to Alcudia, which was slight pain, also there was no english tv (which to there credit they are putting in/looking at next year.

Overall the holiday was very enjoyable and I would like to thank them for the hospitality, very nice holiday overall.

also Playa Del Muro has the best beaches i have ever seen, beautiful.

Room Tip: Overlooking pool best views.
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  • Stayed: October 2011, traveled with family
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4  Thank peter w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2011

Big Joke...
Be aware to going there after yo do make reservation through booking com ,in case when overbooking they put customers who do reservation in booking com website at last on queue ...That happen to me and others people ...
Highly not recommended this hotel its a big roulette for you...

  • Stayed: August 2011, traveled with family
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5  Thank ade b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 13, 2011

WE arrived on 29th July and stayed for 2 weeks and we want to come back. The apartments were brilliant, very clean and spacious. The pool area was superb and the surrounding area very beautiful including the brilliant beach. Our two teenagers said they would come back too!. We did get bit a few times with the mozzies, but anyone who has stayed in Alcudia before will know this is due more to Alcudia itself than the apartments, besides we are used to the midges in Scotland. At night we tended to take a taxi to the busier area of Alcudia (near the Bellevue complex) and found a brilliant little cocktail bar where we spent most of our nights. Don't really know what it was called but it was beside an arcade and played music our kids enjoyed. We booked our holiday through Travel Republic and everything went smoothly so would use them again. All in all a brilliant holiday which we will never forget.

  • Stayed: August 2011, traveled with family
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3  Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2011

Stayed here for 1 week with husband and 19 month old. nice size apartment - small kitchen space tho - but it had everything you'd need - microwave, toaster, kettle. Rooms were cleaned 3 times during our stay with clean towels provided. we stayed in room no 1. we didn't have pool view - only had sun in the morning. Rooms 1-9 all like this.
the pool area was very clean, had no problem getting a bed. small snack/drinks bar. very few english speaking guests - seemed to be mainly dutch. Apart from the pool there isn't much else to do in the hotel and if you have older kids they might need a bit more entertainment.
staff very helpful on reception. had lunch and dinner in restaurant and both lovely. Breakfast unfortunately not so good. waiters very friendly and all so good with kids.
short walk to main street & beach. Spar shop across the road but expensive for anything other than bread or water...
did have a problem with mosquito bites - bought a plug in and cream but still got bitten - probably cos hotel right on lake.

  • Stayed: July 2011, traveled with family
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3  Thank Corkonian0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2011

Booked to stay here after reading all the positive reviews about the place, booked in January .... arrived on June 6 was told no room at the inn we were told due to an electrical fault , then story changed to guests overstaying never did find out the real reason although I strongly suspect incompetance played a major role, ended being shunted to another hotel if I had been told in advance I would have picked an hotel of my choice not theirs, may be a nice hotel but not too clever in the administration department.

  • Stayed: June 2011, traveled as a couple
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7  Thank battlecrease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Universal Aparthotel Elisa

Address: Calle Circuit del Llac 1, 07458 Playa de Muro, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Playa de Muro
#21 Family Hotel in Playa de Muro
Price Range: $47 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Aparthotel Elisa 3*
Number of rooms: 71
Official Description (provided by the hotel):
The Universal Aparthotel Elisa is a modern 3 star superior complex which consists of 54 apartments and 17 studios. It consists of the main house and two residential buildings, which are separated by a small road. The extensive facilities and the great location, close to the long sandy beach and opposite the calm Albufera Natural Park, make the Universal Aparthotel Elisa the perfect place to enjoy your holiday in Mallorca. ... more   less 
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Also Known As:
Aparthotel Elisa Hotel Playa De Muro
Aparthotel Elisa Playa De Muro
Universal Aparthotel Elisa Playa De Muro, Majorca

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