This is for ALL TRAVELLERS WHO USE LOW COST HOLIDAYS COMPANY PLEASE PLEASE READ THIS
CAA statement on Lowcostholidays, 27/01/2014
The CAA has spoken to Lowcostholidays about what it considers to be breaches of the Consumer Protection Regulations on its Lowcostholidays Spain website, which is aimed at consumers in the UK. The company has willingly engaged in discussion regarding amendments the CAA would like to see. The CAA will confirm details once it considers the website to be compliant.
The CAA’s concerns about the Lowcostholidays move to Spain remain focused upon the position of consumers. Even if the company amends its site to meet the Consumer Protection Regulations, the CAA still believes that consumers who consider booking with Lowcostholidays must be able to make an informed choice between the financial protection provided by the ATOL scheme and that provided by the arrangements under a Balearic Islands licence.
The CAA published details of the Balearic Islands scheme and a comparison with ATOL on its website in December. The details published have not been challenged by the Balearic authorities and so the CAA concludes that they are broadly accurate.
The CAA has already stated that in its view the Balearic scheme provides little protection for UK customers.
In respect of repatriation, the consumer is required to make their own arrangements and claim back their expenditure after they have returned from the holiday. Under ATOL, repatriation is a key part of the scheme, because it not only looks after customers at a critical moment and allows them to complete their holiday, but will seek to minimise expenditure by co-ordinating the parties involved.
With regard to refunds, the CAA understands that the Balearic scheme has required Lowcostholidays ES to put up only a Euro 63K bond and that there is no further funding for refunds. The CAA believes this small fund will mean that in the event of a failure customers would get only a very limited payout, or nothing as under their last ATOL, Lowcostholidays was looking to carry more than 250,000 UK passengers per annum.
The CAA has received no new information on the Lowcostholidays ES protection arrangements, so unless there is evidence that the position has been improved, it will continue to provide information to the UK public about the shortfall in protection under the Balearic scheme and others where it becomes aware that non-UK based companies are aiming their holiday sales at the UK market. The CAA is not saying that consumers should not book, but before they do so they should be aware of the differences between the protection systems so they can make an informed choice.
This is so important every one should know about this
- Official Description (provided by the hotel):
- A complex comprising hotel and apartments in the Platja de Muro, situated next to the natural park of s’Albufera. The park is formed by grassy areas, dunes and salt marshes and is of great ornithological and scenic value, and is surrounded by two gardens of approximately 200m² each with a lake and jetty. ... more less
- Reservation Options:
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- Also Known As:
- Lagotel Hotel Playa De Muro
- Lagotel Alcudia
- Lagotel Majorca
- Eix Lagotel Playa De Muro, Majorca