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“Brilliant Family Holiday”
Review of Eix Lagotel

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Eix Lagotel
Ranked #15 of 30 Hotels in Playa de Muro
Kent
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Brilliant Family Holiday”
Reviewed May 29, 2012

we just returned from 14nights at the Lagotel and we had a brilliant time. The hotel is clean and the rooms are clean and spacious, with towels changed everyday and bedidng changed every other day. I would definatley recommend this hotel to families as there are alot of children so if you are a couple wishing for a quiet break this is not the hotel for you. the pool areas are clean with plenty of sun loungers, and although the pools are cold they are lovely. Good choice of drinks and food, but as with all all inclusive hotels it can get a bit samey, so we choose a couple of occasions to eat out. the evening entertainment was not brilliant but it was enjoyable all the same, the kids had a brilliant time and that is the main thing. I will definatley be returning to this hotel. The beach also deserves a quick mention as it is lovely and only a 5/10 min stroll away although we used to use the free bus which was brilliant, the bus drivers were very friendly and helpful. We stayed on the lake side of the hotel which had a lovely view and was very quiet, until the loud noisy neighbours returned late at night screaming and shouting through the hall way, very inconsiderate. All in all a fantastic holiday. See you again soon Lagotel!!!

Room Tip: Choose a room on the lake side of the hotel if you want a quieter evening! A holiday is what you m...
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  • Stayed May 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
6 Thank Minnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, June 1, 2012
Hola
Many thanks for uour nice review.
We will keep working hard trying to make guests happy and trying to improove.
Hope to see you next year.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Gateshead, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 28, 2012

After reading reviews for this hotel last year we were all looking forward to an excellent family holiday. But we were to be very disappointed to say the least. The hotel itself is nice and clean but the rest lets it down. The food was disgusting. The smell that came from the dinner halls was awful. Everything smelt and looked bad, and the choice was very limited. Salads looked liked they had been put out day after day, dry fish, raw meat.....i could go on and on. The snack bars were ok, however situated right next to toilets is not the most hygenic.

We travelled with another party and between the eight of us, we were all ill twice on the holiday spending days in bed. Because of this we ended up eating out and spending money which we were not expecting to use. So much for value for money all inclusive.

The entertainment was terrible too, only a few decent acts in the 14 nights we were there. Then there was the self service drinks. Again awful, watered down beer, disgusting wine, only one decent cocktail, even the water at times tasted terrible. The bar staff were friendly, however the same can not be said for the restaurant staff and reception. Miserable and rude1!!!! For at least three nights the showers were not working, only cold water. This is not great when you have three kids.

To top everything off on our last day we had paid extra in with our price with first choice to keep our hotel room on until six at night as we had a very late departure, only to be told we had to move out of the room we were in, to a tiny little box room which was not big enough for two people, let alone five with no balcony or windows. I may as well have used the courtesy shower room which was free to use. I complained to the hotel staff, but they refused to budge saying they needed our room and that was final, and that the problem lies with first choice not them. Unhelpful and unfriendly!!!!

Playa de Muro is lovely and the beach is beautiful, and there is a lovely bar called cheers, about 10 minutes walk away, which serves lovely food and drink and Tony is lovely.

My advice if you want to holiday in Alcudia, Playa de Muru is too stay well clear of the Hotel Lagotel. We have been to all inclusive hotels in the past and they were brilliant.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LA75_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 28, 2012

my wife, son, daughter inlaw and grand kids went for 2 weeks all inclusive. i could only get 2 days off work so i went self catering. The apartment i was staying had 2 large rooms which were basic but alright. they said the food was ok the entertainment was good.kids animation team very good.The hotel has 6 pools, also mini golf table tennis, tennis but you have to pay for these.its about ten minute walk to the beach and resturants and shops.about 30 to 45 minute walk to alcudia.The worst thing about the trip was the transfer back to the airport by a company called URBIS took 2.5 hours.

Room Tip: self catering rooms are twice as big as all inclusive
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lukethomas23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, June 1, 2012
Hola
Thanks for your review.we are happy if you've enjoyed your holidays.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed May 27, 2012

Hi Everybody we have just got back from a fantastic 2 weeks at the Lagotel ,our 5th stay over the last 8yrs .
Well first of all there are some huge thanks to give out so here goes.
Marti on reception is a star he is one of the first persons you meet when you check in and what a welcome you get he along with the rest of the reception staff who are Joan ll the younger, Joan g ,and not forgetting Margd they are all so helpful and all speak very good English .

The next group i have to mention are the Hotel Entertainment team headed by Fadion who has been running the Entertainment for the last 8yrs along with Sara,Dave and Talia.

Now i have got to say that my wife Lesley and i are in our late 50s Lesley has a spine problem and needs to use a wheelchair we have unfortunately no children but that does not put us in the category of adult only hotels ,we cant stand them a holiday is about family and that is what the lagotel is a FAMILY HOTEL the way ALL the guests are treated is just like you are part of one big family is is a GREAT hotel for family FUN.

There is one person who must take a lot of the credit for the way the hotel is run and he is the hotel manager Miguel he does not sit all day in his office he is always out and about i have even seen him out at 0600hrs checking on the pool area with the maintenance guys he is also
very approachable and will not fob you off if you have a problem he will get it sorted for you he is one of the most genuine Managers i have come across so please dont be afraid to speak to him.,

I will always try to be fair when i put a review on this site and thats what i am doing now when i talk about Food 3yrs ago was the last time we were at the Lagotel and that was when it was half board /s/c and the choice of food was i have to say 1st class however as with a lot of hotels that have been Forced to go AI by the big tour operators the choice of food has gone down in my estimation ,But i have got to say this what is on offer is always well cooked and presented and you will definitely not starve nor will the kids.

The snack bars are always well used and again the food is always well cooked,and for those of us that like our food piping hot ,and i dont mean that the food is not hot enough there is a micro in the restaurant.

We stayed in a suite on the 6th floor and it was great they have a fridge and a small kitchenette,just right if you want a 2am drew ,the hotel maids keep the rooms so clean and you can ask for extra of anything and it is no bother.

As i have said Lesley is disabled and if there are any of you that are wondering if the hotel is disabled friendly you have no worry s on that score there are ramps all over and the lifts are ok for w/chairs there is no problem with the Maine poll as there are no steps you can just get straight in to the pool from the edge .

The shuttle bus to the beach is great and its a full size bus not one of these Transit type vans.

I have not talked about the First Choice reps in this review as i did not have anything to do with them but i will say that from speaking to some of the parents of kids who went to the Kids club they have said that they were very impressed,and we saw the reps on stage a the kids night discis and they were very good in what they did,however i have to say that the reps that were manning the desk whom in my own personal opinion are there mainly to sell the various trips and tours were the same as any other young and eager but????

Over all this hotel is so well run and it caters for what first choice say it is a FAMILY HOTEL i have just booked for 2013 and cant wait.

I f there are any questions that you want to ask me please feel free to send me a mail

Cheers and i hope you have a nice time were ever you choose for your holiday but please try the Lagotel .

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank stekane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, June 1, 2012
Hola
Many thanks for your nice review, you make us feel proud.
We are happy having you as part of our family, LAGOTEL FAMILY.
See you next year.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 26, 2012

Had a fantastic holiday here at the beginning of May and already booked to go back next year. This was our first family holiday and we all had a great time. The hotel is very clean all the staff are very friendly the swimming pools are excellent and there are plenty of sun loungers to go around. The food is good and there is plenty of choice at each meal time, most of the drinks are self service which is great as there is no queing up at the bar. The entertainment in the evening is good. The beach is beautiful and only a 10 minute stroll away. All in all this is a perfect place for a great family holiday.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank 7878Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, June 1, 2012
Hola
Many thaks for your review, we loved it.
See you next yearbest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 25, 2012

Had not been abroad for 10 yrs and was so looking forward to my holiday.....we were all inclusive and all i can say is never again.....the room was basic but clean....an unpleasant smell came from the drains in the bathroom.....a couple of nights there was no hot water.....but the worst thing of all was the food.....one word disgusting!!!!....All the fried food was dripping in oil and just tasted of oil,all the veg was tinned and tasteless,the pasta was slimy and the pasta sauce was like coloured water.....i could go on but i think you get my drift.As for the cocktails it was a choice of ONE and out of a machine.....we were staying for 2 wks i was craving decent food we found as nice english cafe and were told by the owner " what do you expect for an all inclusive in spain"....so that says it all.....like i said never again!!!!!!!!!!!!

Room Tip: We on the 4th floor and still heard loads of noise.....so i wouldnt go on a lower floor if you want...
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Stayed May 2012, traveled with family
Helpful?
3 Thank Lindak233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 24, 2012

My wife and I stayed in this hotel 2/3 week of May 2012. Overall we felt this was a great hotel. Useful things we found were that the rooms have large staggered balconies, offering a degree of privacy and included a wall mounted drying rack, so you may want to bring a few pegs. The rooms are a fair size and kept clean. The TV in the room has BBC1, BBC2, ITV1, CBBC/BBC3 and BBC News (handy if you want to keep up on how miserable the weather is at home). The drinks are available from a number of Self-Service dispenses with a good variety of soft drinks as well as beer, the 3 wine types and Sangria. Small Ice cream pots are also available. The poolside food bar is also self-service. The pool areas are lovely and seemed to be amongst the best we saw in comparison to other 3* hotels in the area. There are four distinct sitting/table areas. One, inside the bar area (where large screen Sky sports was sometimes showing), a marque area attached to this, a roofed only area, and seats and tables in the sun/shade of the trees.
The hotel has long eating times in the main dining room for breakfast, lunch and evening, and we felt there was a good selection at each session, though this is at the cost that the food is only kept heated under normal neon lights and tends to be lukewarm. Partway through they also started labelling the food which is a great help. I’d picked this point up from another posting before we went.
We stayed on the poolside of the hotel, which gets the sun in the afternoon, but would probably recommend the lakeside (front). The evening entertainment is on the poolside and we found this was very loud (the shape of the hotel amplifying this) and usually went on from 7.30pm (starting with the Children’s Disco), through till midnight. This side of the hotel also overlooks marshlands and a power station, though this is not noticeable from at the pool level. Be aware of mosquitos, especially if it rains.
Note, the included activities, such as shooting and archery are only at certain times on certain days. Smoking is allowed in the rooms and the outside seating and pool areas.
The hotel is a 10 minute walk to the beach and shopping area. There are numerous car higher places here if you need one.

Room Tip: Choose lakeside/front of the hotel for a better night's sleep
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AndyP51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, June 1, 2012
Hola
Many thanks for your nice review, it's very helpfull for us
best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eix Lagotel

Property: Eix Lagotel
Address: Circuit del Llac s/n | Urbanizacion las Gaviotas, 07458 Playa de Muro, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Playa de Muro
#20 Family Hotel in Playa de Muro
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eix Lagotel 3*
Number of rooms: 340
Official Description (provided by the hotel):
A complex comprising hotel and apartments in the Platja de Muro, situated next to the natural park of s’Albufera. The park is formed by grassy areas, dunes and salt marshes and is of great ornithological and scenic value, and is surrounded by two gardens of approximately 200m² each with a lake and jetty. ... more   less 
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Also Known As:
Lagotel Hotel Playa De Muro
Lagotel Alcudia
Lagotel Majorca
Eix Lagotel Playa De Muro, Majorca

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