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“NOT ALL INCLUSIVE”
Review of Eix Lagotel

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Eix Lagotel
Ranked #15 of 30 Hotels in Playa de Muro
Isle of Wight, England
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“NOT ALL INCLUSIVE”
Reviewed October 28, 2011

We are a family of 2 adults and 2 teenagers and this is the first time we have booked independently (which considering we would do again). We chose this place for a break in the autumn sun, but wanted somewhere which had facilities for our 2 teenage boys.
On the good side the hotel room was plenty spacious enough for our family of 4, we had a lovely view overlooking the lake amd the boys were in a small room sectioned off our room which gave some privacy. The hotel grounds and pool areas were very clean and the staff were friendly enough. People couldn#t reserve sun beds as the pools were actually locked up until 10 am. The drink choice was also good for an all inclusive hotel and very large measures. The beach is definitely worth a visit, it was very shallow and clean.
Now the down side:- Everything costs extra = from the sports like Tennis, Table Tennis, Squash etc to the Jacuzzi and Sauna. The only free activities were those that were organised sessions by the hotel. During our stay, which was out of season and for 1 week only, there were four organised sessions a day and during the week we were there they had 2 days off!
It was very noisy at night, even though they have signs up everywhere asking for people to leave the bar quietly after midnight. Someone complained whilst we were there and they were told there's not much the hotel could do as the security guards aren't there any more as they are coming to the end of the season.
The food was another issue. The best meal of the day was breakfast, with plenty of choice and it also seemed to be the warmest. The snacks were burgers, fries, chicken nuggets and occassionally pizza (these were all luke warm if you were lucky), although didn't taste too bad, also at the snack area you could get salad, tuna and fruit - we opted for this choice on several occasions. The lunch and dinner in the buffet restaurant was the same. Starters consisted of soup, unless you helped yourself to smaller portions of the main course. Take no notice of what soup it is because it all tasted the same - like dish water. The main course was ALWAYs pasta with a sauce, a rice dish of some description and chips - once they had jacket potatoes. There was always fish of some description and a meat something and some sort of veg, although the salads were probably a better option, as the majority of the time the food was cool - there are no heaters under the food, they just bring the trays out to the central reservation area and you help yourself from there. I couldn't fault the desserts, although by the end of the week, we were getting bored with them.
We went from 17-24 October and the weather was warm - we had 2 cloudy days which you couldn't sit by the pool,
All in all we usually go to 4 star accommodation and this is a typical example of you get what you pay for.

  • Stayed October 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank licallum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, November 2, 2011
Hola
Thanks for your review, positive words and less possitive words are both very heñpfull for us.
Your last sentence is very right.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Clacton-on-Sea, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed October 27, 2011

I have just returned from a good all inclusive holiday at the Lagotel Majorca.
Hotel is large and has two pool areas which have three pools in each varying in depth from children to adult.All pool areas where kept really clean and tidy.

The all inclusive package was good with a fair selection at every meal time.Soft drinks,wine and beers were serve yourself but they never seem to taste the same out of a plastic cup.

Generally the entertainment was quite good but when we were there it took place in the main bar and therefore it was difficult to get a seat with a view of the stage.

The rooms where a good size and had everything you would need in them.Our room was at the front of the hotel and the view was across the Lake one way and over the nature reserve the other very nice.
They were kept very clean but we must have had the worst maid in the world as everyday she seemed to forget something.The staff in general where efficient and polite but I would not say friendly. This may be Hotel policy but a few smiling faces would not go amiss.

There is a bus to the beach but do not worry too much if you miss it as it is only a ten minute pleasant stroll on level ground to get there and anyway there is so much to do at the Hotel.

Overall we found the Hotel good and had a very good holiday and would return another time.

Room Tip: If you want a quiet room go for the rooms at the front of the hotel as the pool view rooms are a bit...
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank major8445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 27, 2011

We saw the reviews then booked as they seemed ok but did not have too many expectations. We were surprisingly impressed when we got there. Staff were lovely, hotel was one of the cleanest we have ever stayed in, room was spacious and the food was wonderful. We did not expect the quality or high standard for the price we paid. The reps made our week extra special because the kids had the most amazing time, to the point one of our daughters cried and begged us not to leave. Yes the food was lovely and they did serve chips everyday, but they had pasta, rice etc enough for all tastes and my children ate every meal time without a fuss and were adventurous enough to try new things., Fresh fruit and salad was available too in abundance and the cheese and crackers made me gain a few pounds. Beaches were out of this world and i would say one of the best beaches in the med at Alcudia, Its apx a 10 min walk to the beach but we enjoyed it as you cross a couple of streams teaming with fish. This was one of the best all inclusives we have been to for the price could not find a single fault. Bar staff were lovely and friendly and the other families we met there were amazing. Thanks to all who made it a great week and especially Lagotel staff.

Room Tip: Family room with the den is good and spacious, although my kids did not spend much time in the room...
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Pippa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 31, 2011
Hola
Thanks for your short and nice review.
Hope to see you again
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 24, 2011

We booked this hotel as the reviews were good and it was a good price, saw It initially in first choice site,but booked flights separately,and booked through booking.com and made a massive saving. Hotel is basic and not quite the same luxury as we have had in our last couple of holidays in Dubai and Florida ,but we weren't expecting it to be. The rooms were clean and although beds aren't the comfiest they are not the most awful either,I suffer from a bad back and had no problems after sleeping in the bed.The balcony was a good size and we had a pool view.Each room has a Tv although basic has Some British channels BBC 1 Etc.
We were all inclusive for family of 4 2 adults and 2 kids 9 and 6, and we couldn't have lived at
home and eaten for the price we did for the week,and although it wasn't the kind of food u would get in a top restaurant ,it was pretty good,and I think there was a fairly good
selection,have never been all inclusive before,but have been half board and paid more and not
had as much selection, and although they do chips every night,there was plenty more to
choose from and I never ate chips once.On the night we arrived it was 2300hrs and they had
set up a table just for us with salads and cold meats rolls etc,which I think was a nice
welcome.The snacks are served most of the day too,which are burgers,hotdogs and chips
etc,which are help yourself at one of the pool bars,which although wasn't to my taste,the kids
loved the fact that this was available when every the wanted, they also had some salad and
fresh fruit there too, and another big favourite with the kids was unlimited ice cream pots in
various flavours,they were like little yoghurt pots a nice size for kids.Most drinks were also help
yourself fizzy drinks tea and coffee,slushes and beer,and for spirits you get from the bar.
weather was great when we were there which was a bonus being middle of October,pool was a
good size and plenty of sun loungers but probably in the height of season it might be chaos
fighting over beds.The only complaint was the water was freezing kids played in it,but they few
times I went in didn't matter how long u were in you never heat up.
The entertainment at night,the kids loved the mini disco and then playing bingo and although we never won those who did were winning nearly 200 euros.then there was always entertainment like flamenco dancers, acrobatic tricks etc,with entertainment some nights better than others.
Overall it was a good experience,and if the price was right again we would go back,the only
disappointment was my daughter lost her build a bear,and it was a mystery to where it went. I
think she left it in the restaurant,we asked everywhere but nobody seemed to have found it,and although somebody had a laptop stolen in a previous review I hardly see anyone wanting a brown bear. My husband did leave his I pad ,camera ,video camera,mobile lying about at
various times in the room and I can say thankfully they were never touched.

  • Stayed October 2011, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Abbie262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 25, 2011
Hola
thanks for your nice review.
We will keep working hart and trying to improove.
best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 18, 2011

I booked this hotel after reading this site. I returned this afternoon after a ten night stay. Food was awful, if your happy with chips every night, cold pasta with a sauce that was so sweet it was uneatable. There was a selection of salad but this was not what i wanted for every meal. We had most of our meals out in the end. The bar staff were very friendly but it would have been nice to have a drink in a glass and not a plastic cup..... I understand of a day by the pool but not at night. The drinks were help yourself to wine and beer so only had to have the spirits served by staff. Hotel was clean and reception and catering staff were very friendly and helpful. Room was cleaned every day and fresh towels left etc. I would not class this hotel as a three star and would not return. A little TLC and this place could be very nice.

Room Tip: I usually travel 4 star and only changed this time as the assistant in the travel agent said this wa...
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  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacquie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 21, 2011
Hi sir.
Everything is about expectations...
We will keep working hard to try the make most of our guests happy.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
annan
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 17, 2011

hotel is clean, and comfortable. staff very friendly and helpful, but be warned some of the food could be warmer, suggest arrive early for meals, but don't be put off food was tasty and well cooked, always a selection for most tastes, there was always a pasta dish, fish dish, salads, chips.
First choice reps best weve ever had, even though we told them we would not go to their welcome meeting they still phoned our room to see if we were having a good time and was there anything they could do to make it better.
as for trips we went to porto christo caves as leaflet shows a gondola, thinking you travelled by boat through the caves, dont be fooled you do not. then they try to take credit for jules verne and mozart. it is overpriced and not worth it.
would recomend soller with their old train and tram, beautiful.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cumbriatraveller51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ricardeix, e-commerce at Eix Lagotel, responded to this review, October 19, 2011
Hola
Thanks for your nice review, it will help us to improove.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colwyn Bay, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2011

We arrived in our room to find one of the beds they had put up for one of my daughters was covered in ants in the bedding the lot which upset me as this was our first offical family holiday i went down to complain and they said someone would clean it the maid came up with ant spray it work but the bedding was not changed that day.
The hotel was on average clean and tidy the pool was clean we went as a family of 2 adults and 2 children 4 and 7 they had a fab time the food is what you would expect on a 2-3 * hotel i found it no problem but my husband didnt the kids were fine there was plenty of food some nights it was labeled to tell you what it was and some nights not our only serious upset was that our latop was stolen from our room on the last day we were absoluatly gutted we had noticed that my husbands ciggarettes were missing from packets only the odd few after our room had been clean but nothing to cause concern but then on our last day we went to pack our room and it wasnt there the desk staff were not to concered they did help us get in contact with the police which we had to pay a taxi to go to to get a police report the hotels reception staff said they didnt think it was cleaner due to them being there for many seasons also on speaking to other familys in the hotel during our evening meal the day the laptop had gone missing other familys had things like shoes go missing someone else had there ipod and iphone go missing so my adivise is DONT GO TO LAGOTEL OR DONT TAKE ANYTHING VALUABLE.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jesskirby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eix Lagotel

Property: Eix Lagotel
Address: Circuit del Llac s/n | Urbanizacion las Gaviotas, 07458 Playa de Muro, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Playa de Muro
#18 Romantic Hotel in Playa de Muro
#20 Family Hotel in Playa de Muro
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eix Lagotel 3*
Number of rooms: 340
Official Description (provided by the hotel):
A complex comprising hotel and apartments in the Platja de Muro, situated next to the natural park of s’Albufera. The park is formed by grassy areas, dunes and salt marshes and is of great ornithological and scenic value, and is surrounded by two gardens of approximately 200m² each with a lake and jetty. ... more   less 
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Also Known As:
Lagotel Hotel Playa De Muro
Lagotel Alcudia
Lagotel Majorca
Eix Lagotel Playa De Muro, Majorca

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