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“Fantastic holiday!”

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IBEROSTAR Playa de Muro
Ranked #11 of 30 Hotels in Playa de Muro
Certificate of Excellence
Antwerp, Belgium
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic holiday!”
4 of 5 bubbles Reviewed June 18, 2013

We stayed in this hotel for one week. We have 2 children of 2,5 and 4 years old.
They liked it very much.
Rooms are very clean and very comfortable.
Wide variety in food each day in restaurant. Hotel staff very friendly and helpful.
Animation team very friendly and also dutch entertainment.
The hotel is near the beach and its a great view!
We hope to come back here in the future.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank debbiesomers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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855 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Leigh-on Sea, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 11, 2013

Recently stayed at this hotel for a week. Would rate it at a four star. Choice and quality of food was excellent. Service in restaurant very good. Rooms basic but very clean with good facilities. Children loved daytime and evening entertainment. Located directly of beach so you dont have to stay by pool.
Would recommend.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarah c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed May 10, 2013 via mobile

Not bad, but not up to the expectations they create for themselves on their own website. Otherwise the staff were very friendly and helpful and room was kept clean. A huge number of cyclists btw. Great if you are a cyclist, seems like hotel is geared towards this, but again not highlighted on website.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RedRyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Playa de Muro, responded to this review, July 16, 2013
Dear Guest,
First of all, we are grateful for your visit at our IBEROSTAR Playa de Muro hotel and for the time and effort you have spent to write a review on your stay.
We are sorry to hear your disappointment on your expectations however, due to the lack of details concerning your dissatisfaction, it is quite difficult for us to know where we can improve in our daily services, we strongly encourage in the future you to go more in details so we can get to know how we can make your next stay with us as enjoyable as possible and meet your expectations.
Further many of our Majorcan resorts offer the possibility to rent bikes and enjoy cycling around the island, which is a sport being highly appreciated throughout Majorca, however the rental offices in our hotels are managed by external companies, this is why we do not advertise them on our website.
On the other hand, we are grateful for your comments related to our staff and the cleanliness of your room as we lay high value on our employees being guest oriented and we strive to offer comfortable and spotless accommodations to our guests, this is nice to hear that these aspects contributed to your wellbeing whilst staying among us.

We hope that you had a nice journey back home and that your stay in Majorca was as pleasant as it could possibly be.

Best Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hove, United Kingdom
Level Contributor
106 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed May 7, 2013

It is only fair to admit we visited this hotel on a day of truly dreadful weather on April 27th. Nonetheless, for what is claimed to be a four star hotel, it was a big disappointment. For a start, all the main corridors to the rooms were external, in the open air, albeit with a roof over your head. This may be rather jolly in the sun, but on a cold and wet day it is miserable and it makes the rooms cold: the heating was just not up to it. The room itself, whilst well equipped and clean was somewhat spartan, the mattress was far too hard, likewise the sofa and there were no extra pillows. We had the buffet dinner and the buffet breakfast. Each looked wonderful, an enormously varied and splendidly presented offering, but it was all style and no substance, the food just didn't live up to it, being largely bland. The calamari was rubbery, the pasta sauces weak, the canapes almost tasteless.
But in contrast, I have to say the service was excellent, very friendly and efficient and welcoming.

Room Tip: Get as far away from the lift lobbies as possible.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank david w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Playa de Muro, responded to this review, May 21, 2013
Dear guest,

First of all, we would like to thank you very much for taking the time to leave a comment on you recent stay in our hotel Iberostar Playa de Muro, the feedback from our clients is our best way to get to know what we can improve and where we succeed in our daily tasks.

We are sorry for the bad weather you had during your stay with us, April in Mallorca can be rather sunny and hot than very windy and rainy, it is a pity that on the single day you were our guest the weather wasn’t the nicest.

Furthermore, we regret you didn´t find your bed comfortable and we lament not being informed about this during your visit, as we would have looked for a suitable solution. We wish to offer a satisfactory night rest and therefore we have softer over mattresses to put on the main one for those guests who prefer sleeping on a softer bed.

In regards to the gastronomy, we strive to deliver an unforgettable culinary experience to our guests as it is an important facet of our company and we do our utmost to please all palates. It is regrettable to read that we could not meet your expectations.

In Iberostar it is our goal to achieve that our guests enjoy a splendid and unforgettable vacation and phrases like “service was excellent, very friendly and efficient and welcoming “indicate us that on this occasion we have been successful. This motivates us to keep meeting our demanding quality standards because to us there is no better reward than the confirmation of our guests that the treatment they received from our staff has been “excellent”.

Once again many thanks for this review and we hope to have the opportunity to welcoming you back among us in the near future.

Best Regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

the room was nice but it did not have enough plugs. there were only two plugs one int e bathroom and one behind the TV which was hard to get to. the check out lines were too long. I would check out at 7:00 AM

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank normanusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed November 29, 2012

We stayed 4 nights at Iberostar Playa de Muro this year. It was in April and we did not find beautiful weather.Apart of that, we had a great time and my daughter enjoyed a lot with other kids. The food was great and the staff was ok. Clean rooms and well kept outside areas. Definitely, we will go again.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kumari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Playa de Muro, responded to this review, December 4, 2012
Dear guest,

It is very nice that you felt well whilst being among us. At Iberostar we try or our very best to offer comfortable accommodation in great locations, your affirmation to have enjoyed all our prime pillars, fills us with joy and is the best reward for our daily efforts .

To succeed, it fills us with proud to read that you find the meals excellent and the staff nice. These features are our prime pillars because we are convinced that only through their excellence we will be able to reach complete client satisfaction. We will pass this compliments to the concerning colleagues, as this kind of reconfirming mentions, help us to continue working motivated in the future.

We look forward to welcoming you back in Iberostar Playa de Muro in the future.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
walsall
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed November 5, 2012

we last visited this hotel about 10yrs ago, not as good as we remember,room was quite basic-wanted a sea view but could not book one through thomas cook(not sure if that the norm with other holiday companies),we could see the sea if you hung over the balcony a little-did not get sun at all as we were to far back in the complex.friendly reception,cleaning staff,and most waiting staff-.food was about average more inclined for german tastes.everywhere seemed to be clean an kept tidy.
our air conditioner made lots of noise, they had to have a new one installed ,would have liked a bit of heat - as it got quite cold at night and we did have quite a lot of rain.the beaches are to die for (glad that was as we remembered) -managed to walk miles along the shore,but another down side got bitten lots by mosquitos very painfull -(dont remember that from before !!)did take a electric bug repellant for the room but obvoiusly it was when we went out walking at night.
the hotel is right on a main road and lots of souvenir shops.
will not go back again though.

Room Tip: do try for a sea view as there were lots,or at least one facing the pools not like us facing the oth...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cozann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Playa de Muro, responded to this review, November 12, 2012
Dear guest,

We are very grateful for the review you wrote. It is our goal to achieve excellence in our daily work and no one better than our repeating guests can indicate us how to improve day after day.

Regarding the room and views, we would like to point out that we have different types at disposal and we can only say we feel sad about your disappointment. For coming occasions, we would like to offer you a very personal booking guidance through our call center, to make sure you become what you actually desire.

On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the teams of our reception, housekeeping and waiting staff. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very friendly.

Further, we are delighted to read that you really enjoyed the result of the fulfillment of our demanding quality standards on cleanliness and hygiene. Thanks to your comments we know that this contributed to your comfort whilst staying with us and that we were successful in this area. That motivates us to do even better in the future.

Once again thank you for your feedback, we do appreciate all of your comments as they help us to improve. We hope to see you again in the near future and to have the opportunity to offer you another very enjoyable experience with Iberostar.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Playa de Muro

Property: IBEROSTAR Playa de Muro
Address: Avenida de la Albufera, 8, 07458 Playa de Muro, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa de Muro
#9 On the Beach Hotel in Playa de Muro
#10 Luxury Hotel in Playa de Muro
#15 Romantic Hotel in Playa de Muro
#17 Family Hotel in Playa de Muro
Price Range (Based on Average Rates): $$
Hotel Class:4 star — IBEROSTAR Playa de Muro 4*
Number of rooms: 447
Official Description (provided by the hotel):
The recently refurbished IBEROSTAR Playa de Muro is the best place to experience the type of holiday you’ve seen in the movies. With luxury catering, the Mediterranean Sea in the background and elegant decoration that’s worthy of the big screen. But with a difference. Here your family is the star of the show. What are you waiting for? Find out more now! The best setting, your room. The rooms can accommodate a couple or the whole family. They’re available with views of the pool, opposite the sea, with enormous terraces, a kitchen… and even with a whirlpool bath! Choose yours. The background music of the sea. Can you hear it? It’s in the rooms, at the main swimming pool or even at the main terrace of the restaurant when you’re having a drink. La Playa de Muro is right opposite the hotel and its kilometres of sand are perfect for making sand castles with the little ones. Feel like a star. Allow the professionals from SPA Sensations to pamper you with anti-stress, sports and aromatherapy massages… And top off the relaxation of your muscles in the sauna or on the heated loungers. It’ll leave you feeling incredible! Let’s get rolling, but with a bike, not a camera. Because aside from a fitness centre with two rooms full of state-of-the-art machines, there are bikes for rent, a garage to store them in, repair workshops, excursions… There’s a reason why the best cycling teams in the world stay here! Action! Your children are going to have a whale of a time in the games pools, playing with the water jets or climbing through their large bubbles. They also have the Miniclub, where they can dress up as pirates, meet new friends and try out different sports. Attend the premiere. Think of it as a red-carpet affair. You can be one of the first to set foot in the dazzling, freshly refurbished facilities of this hotel for families. With a happy ending. This is how the evenings draw to a close in this hotel in Mallorca: with gourmet dinners, local specialities, fresh products and international cuisine. You’ll even find a food truck beside the children’s pool. Make the most of it with all-inclusive! ... more   less 
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Also Known As:
Iberostar Playa De Muro Hotel Playa De Muro
Playa De Muro Iberostar
IBEROSTAR Playa De Muro Majorca

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