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“Only a good hotel!” 3 of 5 bubbles
Review of IBEROSTAR Playa de Muro

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IBEROSTAR Playa de Muro
Ranked #11 of 30 Hotels in Playa de Muro
Certificate of Excellence
Zurich
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Only a good hotel!”
3 of 5 bubbles Reviewed September 6, 2012

I just arrived from Palm the Mallorca.
We got a family room. The size and the space was good but it so far from the reception and the restaurant. We took the all inclusive system. The food was good but was the same during the week. At the last day, we decided to get some sandwiches. It's a good hotel for family! Big pools, wonderful beach, good food but nothing exceptional! Only a good hotel!

Room Tip: Try to get a room closer to the reception and the restaurantes.
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  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Andrea E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Playa de Muro, responded to this review, September 21, 2012
Dear Andrea,

Thank you very much for sharing your opinion in Tripadvisor, we strongly believe that listening to our guests is the clue to success.

We are delighted to understand from your review that you were satisfied with our services although your stay could have been even more enjoyable if we would have known about your wish to be closer to the reception and the restaurant. For coming occasions we invite you to contact us with any require you might have. As in Iberostar Playa de Muro we lay much worth on the personal and close service Iberostar is famous for, we find it a pity to hear that for your liking the room was a bit far from the main facilities. We would have been enchanted to look for a convenient solution to the matter.

On the other hand, we thank you for highlighting our spectacular pools, good food and excellent location right by the wonderful beach.

It strengthens our determination to understand from your comments that you have enjoyed your stay at our hotel and we will take in consideration your commentary regarding the variety in the restaurant. We hope to have the opportunity to welcome you back in a not too distant future and surprise you positively by achieving your complete satisfaction.

Yours faithfully,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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854 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
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English first
Stafford, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 25, 2012

Beuatiful sea view from the balcony , food good , service and spa excellent , especially well done to Andreu the head waiter who was great , fruit platter , drinks and sweets on arrival in room . Room was cleaned to a high standard daily

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank paul t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 23, 2012

On the whole a lovely hotel but not perfect. Of slight annoyance I must mention the reception staff, on arrival the man who dealt with us was excellent but any subsequent dealings with the bald receptionist and the women highlighted their complete lack of customer focus. You felt as if your presence was a hindrance to them, not that they were there to help or assist the customer. It is for this reason I have not given the highest rating.
I note a previous comment about the beds been hard, yes they are but you can ask for a mattress topper. I Wish I had!
Other than the above the hotel provided an excellent holiday experience. There are shops and restaurants to hand and a fridge in your room if you are half board. There is a spar with a large indoor pool Jacuzzi and hot and cold plunge pools.
The location is fantastic for the beach with three access points over a small raised area planted with pine trees, very scenic. The beach is clean with white powdery sand. The sea was warm very clear and an inviting turquoise blue. It is very shallow so suitable for children. There are the usual pedalos for hire. The view from the room over the sea was picture perfect.
In the room we had an exceptionally large bathroom at the expense of the living area but it was clean with very good air con and BBC1 and ITV1 on the TV and an effective fridge.
The pool could be better its long and narrow and actually divided by a wall so you can not swim from one end to the other, this is because it is on uneven land. There are large sun decks with sufficient sun beds although the best will be claimed early. A second pool with sun deck and loungers ensures there is sufficient room for everyone even at high season.
I stayed in high season and was impressed by the work of the animation team, they were not dragging you off your sunbed to join in but are visible highlighting activities that were aimed at very young children, adults or teenagers. Its the first time my sullen teenagers have ever joined in and they loved the experience when they did. A young lad of 18 worked with the teenagers and this really seemed to help the vibe.
The professional shows on an evening were varied and very entertaining especially the ABBA tribute band who also did the 80s night.
Last but not least the food. There was so much variation you couldn't get bored. They even did lobster and dressed crab as well as chefs cooking steak , veal, pork or chicken in front of you. The service in the restaurant was quick and efficient.
I have stayed in a number of 4 star hotels and felt this hotel was a very good representative of its rating. We all have individual expectations, I would say mine are high but I couldn't compare this hotel to 5 star as they are a little out of my league.
I hope this review helps with providing a clear impression of the hotel and its facilities.

Room Tip: Get a room with a view.
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  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank 221DDmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matlock, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 5, 2012

We have just returned from another enjoyable holiday to the Iberostar Playa de Muro and will probably be returning. Several of our friends and relatives have also been on our recommendation. The location is superb, with the hotel facing onto the long white sand beach and a sensational blue sea which is quite shallow yet fine for swimming and incredibly warm. The hotel is very attractive with a choice of pools and plenty of sunbeds and umbrellas. The buffet restaurants are excellent with a wide choice of food available and the waiters are both polite and attentive. Many guests return year after year and it is easy to see why. However, although the hotel has upgraded its' facilities year by year, there are several areas which need to be noted for further improvement. This year, we noticed a large increase in the number of young children in the hotel and many evenings our meal was spoilt by the constant crying and disturbance of young children running around the restaurant, obviously a nuisance to other guests and a danger to themselves with people carrying hot food. We feel that it was almost bad enough to put us off returning to the hotel again as it seemed almost like a creche. One solution I would suggest is that families with small children could attend the earlier meal session in restaurant 1 so that the adults could enjoy their meal a little later in restaurant 2. We were also disturbed late in the evening by children crying and running up and down corridors outside our room. We have grandchildren so are not anti -children but they should not take priority at a 4 star hotel where adults have paid a lot of money for their holiday. My second complaint would be about the hotel rooms. Although Iberostar have upgraded their public areas, which are beautiful and well kept, the same cannot be said for the rooms, which really do not warrant a 4 star rating. We had no sooner arrived than we had to find a technician to fix our balcony door, which wouldn't open and then an electrical socket in the bathroom which was loose (and even after attention, remained loose!). The general finish of grouting around the bath was quite shoddy. We are an active and healthy couple in our 60's who have travelled a lot and therefore have experienced a degree of discomfort on or our travels but I would recommend a review of the mattresses/ beds as they were hard and uncomfortable to sleep on. My husband had to swop our mattresses as the springs were noticeable in mine and I also had a ripped sheet on my bed at one point. The pillow are cheap and really hard as well. In previous years we have actually paid a considerable excess to upgrade to a premium room. Whilst giving you a better sea view, the quality of the furnishings remain the same. The beach bar near the children's pool serves a very limited and unhealthy range of snacks (ie chips. burger, sugary drink) and could do with reviewing their options in view of the current emphasis on healthy eating! The smaller adults and children's pool was often impossible to use by both smaller children and adults as it was often filled by older children and parents jumping around on enormous air beds and playing forceful ball games. The pool was hardly ever visited by a lifeguard. There really needs to be some sanctions so that everyone can enjoy the facilities they have paid for. We love the hotel and are quite sorry to have to raise these points but we could see it going from bad to worse unless the management pay attention to the detail.

Room Tip: make sure you're nearer the sea than the road
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  • Stayed July 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank zlister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantwich, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed August 1, 2012

Iberostar know how to run hotels.The location was perfect with 3 exits from the pool areas running directly onto a sandy beach, The road is at the front of the hotel.
We stayed there first week of the school holidays and despite this the hotel never seemed crowded anywhere but must have been almost full. There loads of staff to help and they were all so helpful. Animation team was excellent and extensive with a high quality show every night. Kids at all ages were engaged by the teams and there were really good and i never saw any of them give less than 100%
Food was first class with an external dining area . The beach bar overlooked both the pools and the beach and the sea and was blessed with an on shore breeze. Alcudia seemed a bit louder and was 3 km away. We managed to resist its lure.

Air con worked well and the interior public areas were spacious and cool. We were fully inclusive and it was worth every penny

Room Tip: The front rooms have road noise but 2 sets of french windows which controls the noise perfectly. Jun...
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  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank T0wie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Playa de Muro, responded to this review, August 2, 2012
Dear Guest,

In the first place, we would like to thank you for your stay in our Iberostar Playa de Muro and for your friendly comments. It is a pleasure for us to read how much you have enjoyed your stay with us.

Further we would like to express our gratitude for your kind words towards our staff, especially regarding the animation team. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful.

In Iberostar it is our goal to achieve that our guests enjoy a splendid and unforgettable holiday and phrases like “We were fully inclusive and it was worth every penny“indicate us that on this occasion we have been successful. This motivates us to keep meeting our demanding quality standards because to us there is no better reward than the confirmation of our guests that they had a lovely stay.

Thank you!

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed July 26, 2012

We spent 3 nights in Iberostar Playa de Muro hotel (not the Village which is located in annexes). We booked well in advance and got a 20 percent discount for half board and room with sea view. Perfect ! We were there at the end of june, not too crowded which was great. The room was nice and clean, somewhat small but ok. The food was also good, the staff in the restaurant was very nice and effective. Also the Iberostar staff in charge of the kids club and the activities program was very enthusiastic. The A/C worked perfectly but only if you had the terrace door closed (which we realised after a while...).The kids activities are great, the staff was truly good with the kids.The pool area is great!! I also had a treatment done at the Spa, which is located within the hotel. Very nice and relaxing athmosphere. The location is perfect, on the beach where you can rent pedalboats etc. Overall, a great experience !

Room Tip: Spend a couple of extra euros and book a Sea side view room. It is so much nicer to live on the side...
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  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 189852Marie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed July 25, 2012

We stayed in this hotel in mid-August last year. We are a family of 5 - my wife, myself, and 3 girls - aged 8, 5 and 1 at the time. The location is excellent with a beautiful beach with warm clear waters just a few metres away. The food was very good and there was good variety. The entertainment for the children in the childrens club and in the evening entertainment was good.

My wife lost some duty-free cosmetics in the room on the first day of the trip. It was fairly clear that it was a burglary. However the manager and the hotel staff were uncooperative and tried to convince us that my wife had lost the cosmetics elsewhere and that no theft had occured. They did not help us in arranging a visit to the nearby police station and failed to convey a report to the police station themselves as is required under spanish law. The police told us that crime and burglary were high in the area. The hotel's manager however maintained that this had never happened in the hotel before. We felt that the hotel staff were trying to hide the fact that there is a crime problem in the area. This made our short stay (5 days) unpleasant, although the children enjoyed the beach.
While the facilities in the hotel are good, I would not rate it as 4 star. The beds are hard. One of the TVs in the room did'nt work. The pool's water temperature is too low - the sea is warmer.

In the end we were refunded by the hotel the cost of the cosmetics. We were made to feel however, as if we were being a nuisance. The manager's manner was confrontational rather than apologetic and helpful.

The hotel needs to be honest with guests about the security issue and warn visitors to take appropriate precautions. The public relations of the hotel staff and manager needs to improve.

Stayed August 2011, traveled with family
Helpful?
5 Thank Yure M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Playa de Muro, responded to this review, July 30, 2012
Dear Yure,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve customer satisfaction and therefore our guest´s reviews are of prime importance. We continuously strive to deliver high standards and to ensure that everybody leaves with beautiful vacation memories.

At the end of April, we installed surveillance cameras in each and every entrance and exit of all of the buildings. We all feel that this has been an important improvement for our Iberostar Playa de Muro, and we are delighted to offer this kind of security to our guests. We want to apologise for not having been able to make you feel supported when having a problem. In Iberostar we do our very best to offer a closely service with all the help we can possibly give to make your holiday an unforgettable one.

On the other hand it pleases us to see that the efforts of our gastronomic department, the location and the entertainment contributed to your wellbeing in the hotel, when you write that your children enjoyed the beach and the facilities in the hotel are good, this is a confirmation of doing a good job, and this motivates us to get even better!

Last but not least, we would like to thank you for having so precisely described the beautiful beach and its facilities, we are sure that future hotel guests will find this useful.
We would be absolutely delighted to accommodate you once again on your next visit to Mallorca.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Playa de Muro

Property: IBEROSTAR Playa de Muro
Address: Avenida de la Albufera, 8, 07458 Playa de Muro, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Playa de Muro
#9 On the Beach Hotel in Playa de Muro
#10 Luxury Hotel in Playa de Muro
#15 Romantic Hotel in Playa de Muro
#17 Family Hotel in Playa de Muro
Price Range (Based on Average Rates): $$
Hotel Class:4 star — IBEROSTAR Playa de Muro 4*
Number of rooms: 447
Official Description (provided by the hotel):
PLEASE NOTE: The IBEROSTAR Playa de Muro hotel reopens its doors next spring following a significant refurbishment of all its facilities. What’s more, it has a new al fresco restaurant and beach bar. The IBEROSTAR Playa de Muro hotel is a top 4-star All-Inclusive family hotel in Playa de Muro located on the beautiful Muro beach in Alcudia (Majorca). The hotel, which has several solarium terraces, Jacuzzi and 5 swimming pools surrounded by gardens, boasts a wide range of sports and leisure activities. The quality of the gastronomy and the friendliness and professionalism of its staff are other reasons that make this hotel one of the favourites for families visiting the island on holiday. In addition, this hotel is a meeting point for cyclists, amateurs and pros alike, offering them a perfect location and wonderful facilities. The world’s top cycling teams choose the IBEROSTAR Playa de Muro to stay during races like IBEROSTAR Challenge Mallorca – the first race on the European pro cycling calendar – or the Mallorca 312 International Cycle Tour – whose 6th edition is being held april 2.016. Ideal for bike lovers: Have a perfect getaway at the IBEROSTAR Playa de Muro, doing your favourite sport. Our cycle touring resort in Majorca is ready to meet all the demands of riders: bike rental (all kinds of bikes), repair shop, guided cycling tours, parking lot for more than 1,200 bikes, fitness room with special machines, sports masseurs, energy foods, isotonic drinks and specialist store. A top hotel in the natural paradise of Playa de Muro. The IBEROSTAR Playa de Muro hotel is surrounded by a beautiful pine forest and the white sands of the Playa de Muro, extending over 3 miles. The views from the complex of the Mediterranean are stunning. Fun without borders. At the IBEROSTAR Playa de Muro hotel you will have fun with a wide array of activities. Water sports, adventure sports, shows and performances – a world of fun is waiting for you. Non-stop fun for children. Children really enjoy themselves at the facilities of the IBEROSTAR Playa de Muro hotel. In addition to offering activities especially organized for them according to their ages, the hotel offers swimming pools, playgrounds and a mini-disco where fun is guaranteed. For peace and quiet. The IBEROSTAR Playa de Muro hotel is ideal for those seeking relaxing days by the sea. The excellent beaches and the innovative hotel spa, along with the SPA Sensations, will help guests to disconnect and escape the daily routine. Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to 3 devices – to use during your stay. ... more   less 
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Also Known As:
Iberostar Playa De Muro Hotel Playa De Muro
Playa De Muro Iberostar
IBEROSTAR Playa De Muro Majorca

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