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All reviews five star hotel pool area beach chairs close walk to the beach bicycle rental tasting food side sea view per day hotel lobby is cost eur beautiful beach night shows buffet breakfast housekeeping team spanish food welcome drink excellent hotel
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Reviewed October 15, 2017

This is our first holiday trip in Mallorca and we are so pleased that we stayed in Palace del Muro

The hotel is good ,some of the staff are amazing,especially
NOEMI she's a good signer and great customer experience !

The poll are is clean but to cold
The beaches are very beautiful hear on this side of the island the hole place is clean and tidy

Room Tip: Everything good
  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Be Live Hotels
Thank Emima S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sybrand S, Manager at Be Live Collection Palace de Muro, responded to this reviewResponded October 29, 2017


It has been an absolute pleasure to read this great review of your recent stay with us and we really appreciate that you took the time to write and share it with us and the Tripadvisor community.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2017

We enjoyed our holiday but the hotel isn't 4 or 5 star. Jet2 say 4 the hotel itself says 5 but is is neither. The lobby is well presented but food, rooms, and general customer service in my view weren't reflective of 4 or 5 star hotel. The towels in the rooms were thread bare, food was not great, air con quite loud etc etc lots of minor things which when they add don't equate to the standard expected. Also it was billed as a family hotel yet it clearly isn't. The child's pool is tiny, the dinner is served from 6.30 (far too late for our 14 month old) and breakfast from 8 AM (far too late for our early rising 14 month old). Finally, having advised a number of times both via jet2 and directly that we were travelling with our 14 month old we were still given a room directly above the entertainment which was exceptionally loud and went on until 11 PM. Having seen some of the other hotels in the area I would most likely plump for them next time. Nothing major of concern but just not as great as we expected which was a shame.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank graemem218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2017

The hotel is much bigger than it seemed on the booking server, pool is not good for a proper swim, beach is nice with good acess to the sea for kids or older people, beach chairs are for fee, breakfast is nice with a good selection, the coffee machine is nice but constantly not working, the room is nice and clean but relatively small, definitely for a one week holiday, ok for a short stay, unfortunately the aircon is not working and in spite of the autumn weather the rom was relatively hot. The hotel is a bit far away from the town, so car is a must if you do not want spend your dinner time in the hotel, taxi are bit expensive to go to Alcudia or Pollenca for dinner and not very flexible.

Room Tip: sea view, definitely avoid the back block
  • Stayed: September 2017, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Pitchulina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sybrand S, Manager at Be Live Collection Palace de Muro, responded to this reviewResponded October 4, 2017

We would like to consider all aspects to create an environment for our guests that fulfill all their wishes as much as possible for a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2017

We were really impressed by animation team. Very nice and warm people, a lot of interesting activities for children. Our daughter Anna (4 years old) was really happy during whole vacation. Thank you, guys!

Hotel is good and nice. Staff is correct and helpful. Food was good too.

The only negative thing: rooms are too small for 5-stars hotel.

  • Stayed: September 2017, traveled with family
    • Location
    • Rooms
    • Service
Thank Mikhail O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sybrand S, Manager at Be Live Collection Palace de Muro, responded to this reviewResponded September 13, 2017

It has been an absolute pleasure to read this great review of your recent stay with us and we really appreciate that you took the time to write and share it with us and the Tripadvisor community.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2017 via mobile

We have visited yhis Hotel for family vacation, stayed there for a week. Previously we have been in many other beach hotels and mostly 5 stars, but this Hotel definitely is not what a 5 star should be:
It was impossible to sleep after 8:30 at the morning, the house keeping team was so loud, talking so loud...; almost every night we woke up because there was lots of noise easily hearing from top or next door rooms.
The bed qty around the pool were so limited which it was like a battle to have it, although some mattresses were extremely dirty.
The Spa was nothing close to a 5 star hotel spa, shower broken, the toilet flash not working, the lockers were out of order , plus there was not even water to drink, no one also was passing to check if anything is fine?
I called reception as house keeper firgot to put daily Coffee capsules , surprisingly they said I have to buy it from reception!!
The Hotel needs revamping.
Generally I don't recommend to go to this Hotel, money value is not worth such price.

Stayed: August 2017, traveled as a couple
1  Thank Homa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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