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“Just what the doctor ordered!!!” 5 of 5 bubbles
Review of Be Live Collection Palace de Muro

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Be Live Collection Palace de Muro
Ranked #10 of 30 Hotels in Playa de Muro
Certificate of Excellence
Halifax
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Just what the doctor ordered!!!”
5 of 5 bubbles Reviewed April 21, 2013

Just arrived back from a 5 night stay and we were lucky to have glorious sunshine. A real plus because I like nothing better than to unwind with a good book and my iPod playing and then a quick dip in the pool to cool down.

The hotel is sited on a very pleasant beach, sandy and quiet with only a short stretch to the waters edge. Great for a stroll you can take a brisk or leisurely walk towards c'an picafort.

Whilst the immediate locale is quiet there is another 5* star hotel next door (groupotel natural playa) which we popped into a couple of times for a bit of variety at lunchtime ( they have a gorgeous pool with waterfalls simulating a natural rock pool setting- very plush and they have sunbeds with cushions.)

We stayed in room 2304 which was a suite with 2 very comfortable twin beds. A lounge area with extra study area large enough for roll away bed for my 12 yr old to be nicely tucked away. Large double balcony over looking the pool and the sea with the mountains in the distance - a fantastic view.

We thoroughly enjoyed our stay and 'juan' from the front desk and the hotel manager went out of their way to ensure that we were totally satisfied with our holiday.

It is quite a distance from the airport so would recommend hiring a car and then in the evening you can pop into port alcudia for traditional tapas which we ate for a very reasonable 50 euros inc bottle of wine.

We will be back .....

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jillkeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres Z, Director General at Be Live Collection Palace de Muro, responded to this review, April 28, 2013
Dear Jillkeb,

Thanks for choosing the Palace as Hotel for your Holidays and thanks for spending your time letting us know your impressions.

It is nice to see that you would come back to us!
That's the best thing we can hear from a guest as hoteliers, as it means we are doing our job properly.

We are looking forward to see you again here.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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745 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

Well we've just come back from a week at this hotel,and from the start i've got to say we weren't disappointed.It was booked as a bit of a special treat,it looked good on the website,and it looked good when we arrived.The hotel is laid out in the form of a square of 4 apartment blocks,interconnected to reception area by basement-level marbled corridors.Walk across the outdoor courtyard if you wish of course.The Reception area is impressive,modern looking and airy,and the staff therein most helpful, friendly and courteous.
The Buffet restaurant,Spa and Treatments,Hairdresser,Pool,Gym and Squash court are on the "basement" level,roughly under the reception hall area,and a only a quick scout around familiarised the layout to us.There is also a pleasant Bar on the ground floor level.
Buffet style breakfasts had many options,and the food was very good.Same with evening meals,I often plumped for a superb range of fish,trying over a dozen types during my week there..but there was a great selection of food generally-Starters,mains and desserts.
Our suite was very nice, spacious and clean,and didn't face the sea,but inland(westwards)-with a view almost to Palma while watching the sun set behind the mountains.Very nice.Alcudia Power station was off to the right,(north) but to be honest it just looked like a ship lit up at night!(according to the Mrs!). Our special occasion was made even better when we returned back from our day out to find Champagne and choccies left in the room as a surprise.Thanks very much Piroska!!.-who also sorted our excursions out...try "no frills" excursions.
The very nice beach backs onto the outdoor pool,which we didn't use;but the pool was clean and tidy,and also had some 4-poster loungers/beds which you'll be lucky to get to try in the high season i bet.
The Mrs loved it all round and wants to know when we going back! looks like more overtime for me then......
This hotel was more expensive than your run of the mill beach hotel,but worth it.
It was early season,the hotel wasn't full,but speak as you find,and this Hotel was EXCELLENT.
Thank you Grand Palace de Muro and staff for a memorable week.

Room Tip: we loved the WESTWARD view.(inland)
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank eej65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres Z, Director General at Be Live Collection Palace de Muro, responded to this review, April 28, 2013
Dear eej65,

Thanks for choosing the Palace de Muro to spend your Easter Holidays in our wondefull island of Mallorca.
And thanks agains for spending your time writing a review about it.

It is soooo pleasant to know that our guests enjoy their holidays at our Palace.
Thats our major and only purpose as hoteliers.

We can promise you that we will keep working hard to improve even more all our services.

Thanks for your trust.

Best regards from Muro!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

After some waiting at the airport to fill in the small bus to drive us to the hotel we arrived to the hotel before 12 am and we didn't wait to get the room :D.
PROS: excellent front desk service, smiling staff always helpful speaking different languages, welcome drink ( i love that ), overall excellent, check in was fast and efficient.
Hotel overall clean in all areas however i found an dirty diaper in one of the outside plant pots ,, iieeuuwww.. ( next day it was gone :) ) .
Pool: clean, both of them.
breakfast and dinner: ufff,,, super.. so many things to choose from.. love it.. no way to get bored staying 4 days. Wine selection was limited but good.
Room: very clean, all worked , as expected in a 5 star hotel. The balcony also clean but a spider made his web exactly in the middle of it ( would not complain but i hate spiders), Anyway overall very good , including the small mini bar and the chocolate they left for us in the afternoon.
CONS: I never found the WI-FI in the commun areas, i tried to connect to some wifis but unsuccessful. Afterwards I payed 5 euros ( all day internet ) and to be honest it has been the worst internet ever. The internet signal on my Ipad was worse than a 56k old connection. Next day i tried on my laptop and it was like an 112k. SLOWWWWW. There is nothing more annoying trying to read your email and refresh it like 5 time because the internat was too slow.
Ahh I almost forgot... i could hear in the morning how the cleaning ladies where dragging the beds in the room next door , like scuff on the floor.. IT WOKE ME UP every day .....
RECOMMENDATIONS: 1.- get a faster internet ( what if im on a business trip ?). 2.- A happy hour wouldn't be bad at all. 3.- shuttle to the city ( at least every 2 hrs sor something like that
Overall : ill be back :) 4.- dont drag the beds

Room Tip: best hotel on the east side
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jacdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andres Z, Director General at Be Live Collection Palace de Muro, responded to this review, April 5, 2013
Dear Jacobo,

Thanks for choosing the Palace de Muro to spend your holidays in our beautiful island.
We would also thank you for the time you spent writting this review.
It helps us a lot to know what we do good and we can improve.

We are very happy to see that you enjoyed your holidays with us, that's our major purpose!!!

About the Cons, we can promise you that we will try our best to fix or improve them.
We are already changing some internet lines to get a better service. It is already working since a couple of days, so this problem should have already been solved.

About the maid's noise in the morning, we will have an small meeting to fix it as soon as possible, as we should not disturb at all our guests relax.

Feel free to contact us if you are already planning your next visit!!!

Best regards and have a nice day!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint-Petersburg,Russia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 4, 2013

My review comes a bit late - we spent 4 weeks in July 2012. Rented 2 rooms: one double + one suite,bothe sea veiw. Double was refurbished. Suite a bit aged. In general - it a perfect location - just few meters from Playa de Muro. Food is not bad - average buffet Some night shows were interesting, like "Chimica Latina"and "African footprints". The main disappointment is that this hotel is not fitted for kids: NO PLAYGRAOUND AT ALL! They have only inclosed kids clubs (open 10-13 and then I think 14-16.00) - nothing exciting, So, when you leave the seashore you don't know how to maneuver with your pirates... This is a shame, for 5 star rated hotel. They have large open
plaza (could save 100 sq.m) for the playgraund,or rent a spot in the dunas - like neighbores doiing.
Another serious problem - ants in the room. I don't know,if desinsection may help them. But I would reccomend to keep food in the fridge (if kitchen is equipped)

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vladimir V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wirral
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 27, 2012

We have just returned from a week at the Grand Palace de Muro and we have had a wonderful week. The service was polite, helpful and friendly, without being too overfriendly - we couldn't fault the receptionists and waiting on staff. The pools - both inside and out really made the hotel special. the outdoor pool was wonderful - and it being October, there was barely anyone in it which we loved! The indoor pool was warm and inviting. The rule is, that no children allowed after 3.oopm, but they will make an exception for well behaved children, when the pool is quiet. The food was great. Lots of paella and fish: loads of different local dishes, well cooked and attractively presented. We were blown away by the building itself: lots of marble, granite and huge, interesting pieces of artwork. We really appreciated the fact that the hotel was quiet - we barely saw another person, except at dinner - we would really recommend a trip in October (and yes, the weather was hot every day!) Our room was lovely. All rooms come with a balcony and it was cleaned well, with an evening turn-down service. The hotel was immaculate throughout! I would recommend this hotel. Did I mention the proximity to the beach? Probably the best beach on the island. There is a boardwalk from the hotel to the beach that's a few metres long and you are greeted with soft, white sand and shallow, safe, turquoise waters! We swam every day at the end of October! Perfect!
If the staff of the hotel are reading this, thank you for such a wonderful holiday.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank kirsty1712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, Alberta
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed October 26, 2012

For the price of this hotel is was a little disappointing. I went in the off season and was disappointed by the lack of hotel services. You could tell they were scaling back as sections of the hotel were closed and only the buffet restaurant was available. The food at the breakfast buffet wasn't impressive and just average. The staff were very friendly and help, so no complains. The room was not very clean and really old. We asked for a different room and looked at one other but it had the same problems as the first room so we didn't move. Did go to the spa and again was disappointed. The appointment was supposed to be 50 minutes but only got 35 or 40 minutes as the therapist was distracted and ended early. The beach is very nice and beautiful so no complains there. Overall for the price I was disappointed as I had higher expectations.

  • Stayed October 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Riveaira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmo, Sweden
Level Contributor
80 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed October 10, 2012

In general, we liked the hotel, but it was not without some low points. The hotel has an excellent location right by the beach - but this is not fully taken advantage of. Especially, some of the sea view rooms (lower floor) are not at all as good at those on the second flood (views). Also, the restaurant is strangely placed below the ground floor with no sea view at all. While this might be ok in the morning - we decided to cancel our half-board package in favor of other restaurants in the area. A decision that we where very happy with.

  • Stayed September 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Anders F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Be Live Collection Palace de Muro

Property: Be Live Collection Palace de Muro
Address: Carretera Arta Alcudia Km. 1, 07458 Playa de Muro, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Playa de Muro
#9 Luxury Hotel in Playa de Muro
#11 Family Hotel in Playa de Muro
#11 Romantic Hotel in Playa de Muro
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Be Live Collection Palace de Muro 5*
Number of rooms: 184
Official Description (provided by the hotel):
The Be Live Collection Palace de Muro is a modern resort for families and business people in Playa de Muro, Majorca. This hotel has direct access to the beach and is just 5 kilometers from the center of Alcudia. A perfect choice for those who want a beach holiday where they can relax with wellness & spa in northern Majorca. At the Be Live Collection Palace de Muro you can find nature, fine dining, sports and relaxation. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Be Live Grand Palace De Muro Hotel Playa De Muro
Be Live Collection Palace De Muro Playa De Muro, Majorca

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