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“The Good, The Bad and The Better than Average.”

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Be Live Collection Palace de Muro
Ranked #12 of 30 Hotels in Playa de Muro
Certificate of Excellence
Reviewed August 18, 2012

The Good....

Stayed recently at the hotel on a half board basis. On arrival, the hotel looks impressive. The staff on the reception were very friendly and saw to our luggage straight away. We were checked in and offered a complimentary drink, which was a nice touch. Most of the hotel staff were extremely helpful and polite.

Our room was a suite without a sea view. It was on the rear of the hotel and next to the main road so we were a little concerned initially.However, we neednt have worried as there was little noise from the road and the balconies got the sun all afternoon, which was great in the evening.

The suite was large as you'd expect with a separate living area with kitchenette. The bathroom was also spacious with a bath and a separate walk in shower. Beds were comfortable. Rooms were always cleaned to a very high standard.

Pool area was very good. Decent sized pool with plenty area for sunbathing. Lots of sunbeds set around the pool with cover and some without. The beach is literally a stone's through away via a short path from the pool area.

Restaurant was pleasant and never seemed to get too busy. Plenty of choice on the buffet style menu each night so I never went hungry.

The Bad......

Our room was a little tired and dated. The kitchen must have been from the 80's and was not something you would expect of a 5 star hotel. The balcony had also seen better days as it was crumbling in certain areas. Not a major problem, but when you pay 5 star prices you expect 5 star facilities.

Minor annoyances were having to ask for items that should be in the room as standard such as an iron, tea and coffee facilities and having to pay for a safe. Electrics blew a few times when using the iron. Fortunately I was able to sort it by accessing the fuse box. Only 2 English speaking channels on the TV. Not a great problem for me, but could be an issue for others.

Food was in the main good, but not 5 star fantastic. There was sufficient choice, but a lot of the time, the food was unadventurous and safe. I understand buffet menu's can be like this,, but this is supposed to be 5 star..... it should be amazing.

The hotel entertainment was certainly not 5 star but I guess no hotel entertainment ever is.

The Average.....

The location of the hotel is ideal for the beach, but not so much the main part of the resort though there is a very good local bus service which runs every 15 mins past the hotel.

Playa de Muro is relatively quiet and didnt appear to have much going on. There were a limited amount of restaurants and very few bars. A journey up the coast to Old Town Alcudiia, Puerto Alcudia and Puerto Pollensa revealed much more. All of which were very nice.

In summary, the hotel is a good hotel with friendly staff and a great location. The hotel is advertises itself as a five star hotel, but I feel it falls short in a few areas. I gave it a three because four represents very good. Because of the money we paid and the expectancy we had, It was somewhere between average and good.

Room Tip: Suites on the back of the hotel get the sun from mid afternoon until sunset.
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  • Stayed: August 2012, traveled as a couple
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9  Thank Kirson2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 9, 2012

Had fantastic holiday 12 days. 6 people HB
Great food exceellent location and beautiful room. Lunch at pool bar with great variety and fantastic activities during the day with state of the art instructor - Alessandro. Every day Joga Pilatis, water gymnastic, Zumba fitness and mini Disco - another good reason to come again! Thanks Alessandro. Every evening 09:15 PM great entertainment and very professional shows.
we met many people that come each year again and again and we'll surely return next year. We were surprised and amazed about the bad feedback we read which are far from reality! It was just great holiday. Thanks again to all the friendly and great team and we look forward to seeing you all again next year.

  • Stayed: August 2012, traveled with family
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1  Thank Asaf B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

Had originally booked a different hotel and we were therefore a bit unsure after reading some of the reviews on here. However, this last minute change of plan turned out to be a blessing in disguise.

Many positives including that the food was certainly above the usual 4 star standard, especially the evening meal where some of the food was exceptional. Could always find beds around the pool but not always with an umbrella. Hotel was spotless. Next to a fabulous beach. Plenty of staff on hand who were always very helpful. Hotel included a mini club for children but our three children only used it once.

Only criticisms is that the main pool is a bit deep for children and perhaps a 5 star hotel should have more English language TV channels. However, you don’t go on holiday to watch TV!

I noted that one poster commented that they would have preferred to have had music playing around the pool, but to us this was one of the hotel’s attractions. I appreciate that this is very much a matter of personal opinion, but this added to the relaxing nature of the hotel. If you want music, listen to you own choice on an mp3 player.

Would say that it would not suit people looking for an active, lively holiday but it was ideal for us with a relaxing atmosphere and excellent food. We enjoyed it so much we are thinking about going back next year which is something we have never done before.

  • Stayed: July 2012, traveled with family
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3  Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

W hen I've read reviews of hotels that sometimes the contrast in peoples accounts makes me wonder if I went to the same place. Some of the recent reviews are no exception.
We were a family group of six, ages from 8 to 77 years. When we arrived luggage was immediately taken to our 3 rooms The reception was quick efficient and friendly. We were dealt with by a lady called PIROSKA. Saw her a few times during our stay enquiring about trips , etc. She was always very helpful and knowledgeable. Other staff members in reception, restaurant and around the hotel were also smiling and friendly. On arrival the entrance hall was spacious, cleancut with leather settees, plants and trees. We were offered a glass of champagne or orange juice. Our rooms were spacious, clean and we could see the sea from the side whilst standing but not leaning over balcony. I had already emailed hotel in advance asking for kettles and top floor rooms The beds were comfortable' giving a good nights sleep, with no adjacent room noise. 2 mirror fronted sliding wardrobe doors would not allow each to be opened at the same time. The hangers did not cater for hanging skirts or trousers. The bathroom, marble, bidet, bath with handheld shower.
However my view is that all 5 star hotels should have a walk in shower as well ,as not everyone can get into a bath! Sheets towels changed as and when required. Turn down service with chocs left. Clear glass door between bath area and toilet should be "frosted". Air con very efficient and quiet, needs to be when temperatures outside are well over 30 degrees.
There is a charge for a safe and no tea/coffee facilties which I agree should be standard in all 5 star hotels. Again T.V only sky news English channel. Enough for us though as dont watch T.V . on holidays. Our 8 year old did watch cartoon channels and wasn't bothered whether they were in spanish or german.!! There were no face flannels, but toilettries were fine.
Hotel is in a quiet area, excellently placed opposite beach. Sea with shallow water and warm, yes warm! You have to pay for a parasol and loungers, 10 Euros a day, not a rareity on other beaches. If you dont want to pay ,do what some others did, arrange a makeshift shade. Don't blame the hotel , it's not "their beach or parasol'etc.
The swimming pool fine, not overcrowded, plenty of loungers, but poolside drinks are expensive! However again the pool is warm.. We, too, did not see any wasps in childrens pool.
Restaurant, plenty of food, but not to everyon's taste, although I would say that you would be very unlikey not to find something to your choosing. The breakfast had cold, hot fayre plus food also cooked to order. Dinner, again, lot of choice, but as a fish vegetarian would have liked to have seen grilled salmon and seabass on menu more than once each. Food labelling
had a couple of noticed errors Soup incorrectly marked as vegetable soup, but was fish soup and another shown as minestrone, but was tomato and basil. Relatively small problems, but a main course marked as vegetable lasagne was in fact meat. The labels were changed when pointed out. Plenty of dessert choices, even had plain jelly on a couple of nights, something not seen often. Evening entertainment not anymore than average, although remarks are always compared with what you have experienced at other hotels in aother countries. Never went beyond 10.15 when we were there.. Children enjoyed participating and so did some adults.
Outside hotel you can walk for about a quarter of a mile and reach souvenir shops, restaurants,etc. You can continue this walk for virtually as far as you like although the shops etc do become repetitive. A 2 euro ride willtake you to A lcudia, bus stops outside near hotel as do coaches if you want to visit the caves, Palma, etc.
All in all we enjoyed our stay, it wasn't top of the range of 5 star we have visited, but the Palace de Muro does have its own charm!

Room Tip: Top floor side sea view rooms
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  • Stayed: July 2012, traveled with family
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2  Thank dizz56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

In no particular order, good points:

Attractive hotel building and public areas
Great location, a few yards from the pool to a very good beach. A reasonable no. of shops, bars and restaurants within waking distance.
Really good food (breakfast and dinner buffet both excellent)
Decent sized pool
I'm glad there was no music from the bar!
Friendly staff who gave us sandwiches, salads and drinks in our room on arrival in the evening.
Reasonable prices at the bar and in restaurant
Nice hotel shop

Areas for improvements:

Beds too hard for my liking
Kids disco only lasted 15-20 mins.
Children's pool a bit too deep for tiny ones and very, very cold. Main pool was too cold too!

Other comments:

Possibly not quite a true five star, but good value so I have no complaints.

We had no problem with German or Russian fellow guests, whose children well behaved. Everyone was very friendly.

There were no wasps!

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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2  Thank DBG_1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

Stayed here for a week in July 2012. On first arrival the hotel looks fantastic and the staff are very helpful and polite when you need them. The pool area and hotel in general were both very clean and tidy. The pool area felt a bit quiet though. Music from the bar would have given the place a happier and less sterile feel. The room was very pleasant with good air conditioning and a lovely bathroom and balcony. Despite booking a suite though we still had to ask for a kettle, iron and ironing board. I would have thought this would be standard for a 5 star hotel, but maybe that is just me!

After a few days we were bored as the main resort is a good walk away and from what we saw not that big! If you are after modern bars and good restaurants head for Alcudia old town or Polenca. There were very few English speaking people staying at the hotel and it appeared to be mainly German, Russian and Spanish. The entertainment in the evenings was certainly not 5 star. One evening we barely got 45 minutes of a singer and the show ended abruptly at 10pm. The other issue was the food. Breakfast was quite good, but the evening meals were not. The first holiday I've been on where I've lost weight!

The proximity to the lovely beach is a major bonus for this hotel. If you are with a large family party and can entertain yourselves then you will be ok here. If you want to venture out in the evenings though you would be better staying elsewhere. Not for young couples.

Room Tip: Ask for a room on the front of back of the hotel. You will either get a view of the sea or the natio...
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  • Stayed: July 2012, traveled as a couple
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    • Rooms
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    • Service
3  Thank Ella123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrtes, Director General at Be Live Collection Palace de Muro, responded to this reviewResponded August 31, 2012

Dear Ella123_12

First of all we would like to thank you for the time you spent writing your review on tripadvisor.
We are focused to keep improving our facilities and services, so we consider seriously all the comments written here.
We are glad to hear that you liked the Hotel facilities, rooms, location and staff. We work hard to keep the same staff after 10 years since the hotel first opened!

Otherwise we are sorry for not being able to reach your expectations.
As you said in your comment, if what you are looking for is a Party-Hotel, we are not your Hotel.
The hotel is located right at the end of Puerto de Alcudia, so its quiter than if you go a few km away. So what we do offer is relax.
In case you need to go out, you can always take a taxi to the Puerto de Alcudia, which would take an around 8 minutes ride.

We will keep improving our animation’s programme, to be able to reach everybody’s needs.

We do hope to see you again at the Palace to offer you a nice and relaxing holidays.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2012

Stayed here for 1 week with a 4 year old and a 2 year old. Overall the hotel is very nice, location, beach etc. However the swimming pools are deep, not suitable for toddlers and the childs pool is surrounded by wasps which you need to keep fishing out. Furthermore some of the guests give dirty looks when your children make a noise, and the evening entertainment is very loud and does not finish until 11 on some nights making it difficult to put small ones to bed. The buffet food would be better if there were a few small dishes done well, rather than trying to cater to everybody. This also meant that a lot of the food was recycled from previous days. Not a five star hotel by any measure and I wold not recommend to anybody with children under the age of 5.

Stayed: July 2012, traveled with family
4  Thank Russ C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 14, 2012

Dear Russ C,

First of all we would like to thank you for the time you spent writing your review on tripadvisor.
We are focused to keep improving our facilities and services, so we consider seriously all the comments written here.
The Palace de Muro has always been a family hotel, oriented to all kind of families with children. That’s why we do have a children pool apart of the main one, to avoid the danger of a deep pool.
Furthermore, we are located directly on a beach, where you have to walk several meters before the water turns deep, so children can play without parents worrying (we know parents are always worried about their children) about deep waters.
We will check about the wasps at the children’s pool, and we will keep an extra eye on it. Anyway we are located next to a Protected Natural Park, so that is something hard to control.
Here I must say that we never, never, never had a problem with wasps, an none guests got bitten by them.
About the food there is not much we can say, unfortunately, as you say, we cannot cater to everybody, so I apologize if our food was not for your taste. And there is something I do not agree with you dear guest, we do not recycle food at any case. What has been once at the buffet or ready in the kitchen to be served, will be never used again in any of our Restaurants. It is something forbidden by law and it’s not the feeling we want to show to our guests.
We truly apologize for not being what you expected, but we keep working hard to be a better place to spend your holidays and to become one of the best 5* Holiday Hotels at Mallorca.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Be Live Collection Palace de Muro

Address: Carretera Arta Alcudia Km. 1, 07458 Playa de Muro, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Playa de Muro
#10 On the Beach Hotel in Playa de Muro
#11 Romantic Hotel in Playa de Muro
#11 Family Hotel in Playa de Muro
Price Range: $147 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Be Live Collection Palace de Muro 5*
Number of rooms: 184
Official Description (provided by the hotel):
The Be Live Collection Palace de Muro is a modern resort for families and business people in Playa de Muro, Majorca. This hotel has direct access to the beach and is just 5 kilometers from the center of Alcudia. A perfect choice for those who want a beach holiday where they can relax with wellness & spa in northern Majorca. At the Be Live Collection Palace de Muro you can find nature, fine dining, sports and relaxation. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 
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Also Known As:
Be Live Grand Palace De Muro Hotel Playa De Muro
Be Live Collection Palace De Muro Playa De Muro, Majorca

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