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All reviews star hotel beach chairs pool area side sea view deluxe room per day beautiful beach spanish food buffet breakfast excellent hotel welcome drink direct access to the beach recommend this hotel to anyone half board tapas free shuttle hotel is situated
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Reviewed August 9, 2012

Had fantastic holiday 12 days. 6 people HB
Great food exceellent location and beautiful room. Lunch at pool bar with great variety and fantastic activities during the day with state of the art instructor - Alessandro. Every day Joga Pilatis, water gymnastic, Zumba fitness and mini Disco - another good reason to come again! Thanks Alessandro. Every evening 09:15 PM great entertainment and very professional shows.
we met many people that come each year again and again and we'll surely return next year. We were surprised and amazed about the bad feedback we read which are far from reality! It was just great holiday. Thanks again to all the friendly and great team and we look forward to seeing you all again next year.

Date of stay: August 2012
  • Trip type: Traveled with family
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1  Thank Asaf B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

Had originally booked a different hotel and we were therefore a bit unsure after reading some of the reviews on here. However, this last minute change of plan turned out to be a blessing in disguise.

Many positives including that the food was certainly above the usual 4 star standard, especially the evening meal where some of the food was exceptional. Could always find beds around the pool but not always with an umbrella. Hotel was spotless. Next to a fabulous beach. Plenty of staff on hand who were always very helpful. Hotel included a mini club for children but our three children only used it once.

Only criticisms is that the main pool is a bit deep for children and perhaps a 5 star hotel should have more English language TV channels. However, you don’t go on holiday to watch TV!

I noted that one poster commented that they would have preferred to have had music playing around the pool, but to us this was one of the hotel’s attractions. I appreciate that this is very much a matter of personal opinion, but this added to the relaxing nature of the hotel. If you want music, listen to you own choice on an mp3 player.

Would say that it would not suit people looking for an active, lively holiday but it was ideal for us with a relaxing atmosphere and excellent food. We enjoyed it so much we are thinking about going back next year which is something we have never done before.

Date of stay: July 2012
  • Trip type: Traveled with family
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3  Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

W hen I've read reviews of hotels that sometimes the contrast in peoples accounts makes me wonder if I went to the same place. Some of the recent reviews are no exception.
We were a family group of six, ages from 8 to 77 years. When we arrived luggage was immediately taken to our 3 rooms The reception was quick efficient and friendly. We were dealt with by a lady called PIROSKA. Saw her a few times during our stay enquiring about trips , etc. She was always very helpful and knowledgeable. Other staff members in reception, restaurant and around the hotel were also smiling and friendly. On arrival the entrance hall was spacious, cleancut with leather settees, plants and trees. We were offered a glass of champagne or orange juice. Our rooms were spacious, clean and we could see the sea from the side whilst standing but not leaning over balcony. I had already emailed hotel in advance asking for kettles and top floor rooms The beds were comfortable' giving a good nights sleep, with no adjacent room noise. 2 mirror fronted sliding wardrobe doors would not allow each to be opened at the same time. The hangers did not cater for hanging skirts or trousers. The bathroom, marble, bidet, bath with handheld shower.
However my view is that all 5 star hotels should have a walk in shower as well ,as not everyone can get into a bath! Sheets towels changed as and when required. Turn down service with chocs left. Clear glass door between bath area and toilet should be "frosted". Air con very efficient and quiet, needs to be when temperatures outside are well over 30 degrees.
There is a charge for a safe and no tea/coffee facilties which I agree should be standard in all 5 star hotels. Again T.V only sky news English channel. Enough for us though as dont watch T.V . on holidays. Our 8 year old did watch cartoon channels and wasn't bothered whether they were in spanish or german.!! There were no face flannels, but toilettries were fine.
Hotel is in a quiet area, excellently placed opposite beach. Sea with shallow water and warm, yes warm! You have to pay for a parasol and loungers, 10 Euros a day, not a rareity on other beaches. If you dont want to pay ,do what some others did, arrange a makeshift shade. Don't blame the hotel , it's not "their beach or parasol'etc.
The swimming pool fine, not overcrowded, plenty of loungers, but poolside drinks are expensive! However again the pool is warm.. We, too, did not see any wasps in childrens pool.
Restaurant, plenty of food, but not to everyon's taste, although I would say that you would be very unlikey not to find something to your choosing. The breakfast had cold, hot fayre plus food also cooked to order. Dinner, again, lot of choice, but as a fish vegetarian would have liked to have seen grilled salmon and seabass on menu more than once each. Food labelling
had a couple of noticed errors Soup incorrectly marked as vegetable soup, but was fish soup and another shown as minestrone, but was tomato and basil. Relatively small problems, but a main course marked as vegetable lasagne was in fact meat. The labels were changed when pointed out. Plenty of dessert choices, even had plain jelly on a couple of nights, something not seen often. Evening entertainment not anymore than average, although remarks are always compared with what you have experienced at other hotels in aother countries. Never went beyond 10.15 when we were there.. Children enjoyed participating and so did some adults.
Outside hotel you can walk for about a quarter of a mile and reach souvenir shops, restaurants,etc. You can continue this walk for virtually as far as you like although the shops etc do become repetitive. A 2 euro ride willtake you to A lcudia, bus stops outside near hotel as do coaches if you want to visit the caves, Palma, etc.
All in all we enjoyed our stay, it wasn't top of the range of 5 star we have visited, but the Palace de Muro does have its own charm!

Room tip: Top floor side sea view rooms
Date of stay: July 2012
  • Trip type: Traveled with family
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2  Thank dizz56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012

In no particular order, good points:

Attractive hotel building and public areas
Great location, a few yards from the pool to a very good beach. A reasonable no. of shops, bars and restaurants within waking distance.
Really good food (breakfast and dinner buffet both excellent)
Decent sized pool
I'm glad there was no music from the bar!
Friendly staff who gave us sandwiches, salads and drinks in our room on arrival in the evening.
Reasonable prices at the bar and in restaurant
Nice hotel shop

Areas for improvements:

Beds too hard for my liking
Kids disco only lasted 15-20 mins.
Children's pool a bit too deep for tiny ones and very, very cold. Main pool was too cold too!

Other comments:

Possibly not quite a true five star, but good value so I have no complaints.

We had no problem with German or Russian fellow guests, whose children well behaved. Everyone was very friendly.

There were no wasps!

Date of stay: July 2012
  • Trip type: Traveled with family
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2  Thank DBG_1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

Stayed here for a week in July 2012. On first arrival the hotel looks fantastic and the staff are very helpful and polite when you need them. The pool area and hotel in general were both very clean and tidy. The pool area felt a bit quiet though. Music from the bar would have given the place a happier and less sterile feel. The room was very pleasant with good air conditioning and a lovely bathroom and balcony. Despite booking a suite though we still had to ask for a kettle, iron and ironing board. I would have thought this would be standard for a 5 star hotel, but maybe that is just me!

After a few days we were bored as the main resort is a good walk away and from what we saw not that big! If you are after modern bars and good restaurants head for Alcudia old town or Polenca. There were very few English speaking people staying at the hotel and it appeared to be mainly German, Russian and Spanish. The entertainment in the evenings was certainly not 5 star. One evening we barely got 45 minutes of a singer and the show ended abruptly at 10pm. The other issue was the food. Breakfast was quite good, but the evening meals were not. The first holiday I've been on where I've lost weight!

The proximity to the lovely beach is a major bonus for this hotel. If you are with a large family party and can entertain yourselves then you will be ok here. If you want to venture out in the evenings though you would be better staying elsewhere. Not for young couples.

Room tip: Ask for a room on the front of back of the hotel. You will either get a view of the sea or the national park.
Date of stay: July 2012
  • Trip type: Traveled as a couple
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3  Thank Ella123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrtes, Director General at Be Live Collection Palace de Muro, responded to this reviewResponded August 31, 2012

Dear Ella123_12

First of all we would like to thank you for the time you spent writing your review on tripadvisor.
We are focused to keep improving our facilities and services, so we consider seriously all the comments written here.
We are glad to hear that you liked the Hotel facilities, rooms, location and staff. We work hard to keep the same staff after 10 years since the hotel first opened!

Otherwise we are sorry for not being able to reach your expectations.
As you said in your comment, if what you are looking for is a Party-Hotel, we are not your Hotel.
The hotel is located right at the end of Puerto de Alcudia, so its quiter than if you go a few km away. So what we do offer is relax.
In case you need to go out, you can always take a taxi to the Puerto de Alcudia, which would take an around 8 minutes ride.

We will keep improving our animation’s programme, to be able to reach everybody’s needs.

We do hope to see you again at the Palace to offer you a nice and relaxing holidays.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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