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Agua Hotels Riverside
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All reviewsthe riverjunior suiteminute walkindoor poolbeansbad smellmodern hotelout of the waya la cartefishing villagebed and breakfastreception staffsteam roomtaxi fareread the reviewsnight liferelaxing break
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Reviewed May 4, 2013

We stayed here as a group of three as friends, we had booked a poolside view twin suite (with pull out bed in the living room) however no rooms were ready when we arrived. When we were given the room, it was not a poolside view and it was a double room not twin, however we worked with this never the less.

The room was clean and I couldn't complain about the standard of the room as we had a kitchen with oven, fridge, freezer, cutlery etc. It was very modern and spacious and the cleaners always done a good job at tidying up.

Its worth saying that the room floors and walls are not overly thick and if your neighbours are heavy on their feet it can be hard to ignore the noise as they walk over the tiled flooring. You can also hear if people move the furniture in their room or talk loudly at night. This can effect your sleeping if your not a heavy sleeper.

There was a TV in both the living room and the bedroom which the guide advised of a list of channels, however the TV in the living room had a much more limited amount of channels and the TV in the bedroom didn't pick up the signal for half the channels...

The food was a little disappointing at times. We had traveled on a half board basis but the evening menu was a little limited and some of the food wasn't really up to our satisfaction for example both the starters of soup (Leek) and sauteed quail were cold so very hard to enjoy. The quail was on the bone and as the meat was stone cold, as if just out of the fridge, it was hard to eat.

All the items of food on the menu are more fancy that I would prefer to eat everyday for 5 nights, so we had traveled into Praia de Roche for dinner on one of the evenings. However, we found out on the last day that we could have swapped our dinner for lunch (which is more of a snack menu consisting of pizzas, baguettes, french fries etc) Please note that the restaurant only have about 4 staff working at any time and you can wait long periods for drinks, on one evening we waited 40 mins by which stage our starters had been finished and our mains were coming out!!

Breakfast however consisted of a good mixture of cereals, pastries, bread etc. so we had no issues with this.

Staff wise most of the staff made a real effort to speak English and interact where possible, however some staff were a little rude and abrupt. We found that the reception staff weren't forthcoming with information e.g. Spa is downstairs, local attractions, etc. however they were happy to help if asked specifically.

All in all, we enjoyed our stay but there was a few 'cons' I wouldn't recommend a longer stay than 3-5 days for the food reason and also the remoteness of the town.

Also to note, the smell is present as you are right beside the water and fisherman are constantly around, however the smell is not overwhelming and wouldn't put me off.

  • Stayed: April 2013, traveled with friends
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2  Thank wee_karen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

Just returned from a one week stay in this contemporary 4 star Hotel.I booked it through DIRECT-LINE Holidays,flying out of LEEDS/BRADFORD with Monarch airlines-total cost for flights/transfers and room on a bed&breakfast basis was £325-if you can get it for anywhere near this then book it! My room was 322B on the south facing side of the Hotel,so the balcony which is not overlooked,got the sun all afternoon until sunset.The views were outstanding,overlooking fields of wild grasses and olive trees,I also had spectacular views of the River Arade with PORTIMAO as a back drop. A good sized room with double bed & t.v,the bathroom has twin basins and a fantastic walk in shower.Breakfast is served buffet style on a "as much as you can eat"basis-located in the restaurant area overlooking the river-you can eat inside or out on the terrace depending on the weather! Have to agree with previous advisers that the Hotel is located some distance away from any main attractions,I did notice most guests had cars,however,if you are prepared to walk,then 30 minutes gets you to FERRAGUDO,or in a different direction 30 minutes gets you over the bridge into PORTIMAO. If you want an alternative to the Hotel evening menu then I recommend two local restaurants-go down the Hotel approach road and turn left,10 minutes gets you to A GUITARRA,otherwise turn right,5 minutes gets you to O SILVA,both are cheap and serve from a Portugese menu. Conclusion-although the Hotel is in a poor location,for what I paid it is very good value and I was highly delighted with my stay!

Room Tip: Choose a room on the south side,preferably towards the river end of the Hotel.
  • Stayed: April 2013, traveled solo
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1  Thank galiniDarlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

we spend just 4 days in this hotel we had junior suit was absolutely amazing place,very clean big rooms,balcony, toilets cleaned and staff changed every day...personal on reception was very nice and kind any questions go to see them ...we got a map how to get at the beach and to the nearest bigger town,walk just about 20 minutes....when you get a taxi from the hotel shouldn't be very expensive to get on the beach we got taxi from the town Portomao cost us about 7 euros and when we wanted go back home we paid the same from to beach to the hotel...it is very expensive in restaurant if you are not all inclusive but to be honest -we had just bed and breakfast cause we didn't want to stay at the hotel all day- breakfast was very very tasty but menu wasn't!!!we had to wait long time for personal and if it's to many people there you are waiting to long...so i would prefer just bed and breakfast,maybe half board and rest of day just spend on the beach...like i said it's very quiet around the hotel,not to far away to town,about 10-15 minutes to the beach by a taxi for less money.there is a pool inside a hotel very nice warm water,jaccuzi ,gym ,2 saunas...another one pool outside water was very cold but we have been just in the end of april so must be hot in summer time...if there is not other place i want to see i would go back...100%

Room Tip: i think every room is good cause it is quiet place but try to get sunny side or a view at the sea
  • Stayed: April 2013, traveled with friends
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1  Thank Tatiana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2013

Our room was a good size, as was the dressing area and bathroom. However there was NO BATH. We asked the reception for a room with a bath but was told that all the rooms only had a shower. However, all suites had baths. The shower was good. This may not worry guests who do not use a bath but my wife likes to relax in a warm bath. You cannot do this in a Shower. The lighting in the bathroom and dressing area was very poor and not good enough for applying make up.

The dining area was suitable for us as we were there mid April, (low season) I suspect that during high season, it may be very crowded. Lunch and dinner was al a carte - the same menu for the whole week and we expected a buffet. I enjoyed the food which was plated up and well presented. I believe the a la carte menu was more for the hotel's convenience and control of diners as the hotel had to cater for self-catering, B & B, half-board, all-inclusive guests and outside trade. Numbers were good which caused very slow service in the restaurant on several occasions. This hotel tries to be all things to all people unsuccessfully. The staff were bilingual, friendly and helpful..

The worst thing about the hotel is it's location. It is surrounded by scrubland in the small village of Parchal. The pretty village of Ferraguda is about half an hours walk. There is a train halt about ten minutes walk away allowing access to Lagos (west) and towards Faro (east) . There is no ticket office or time table. The city of Portimoa is only one stop away. There are two supermarkets (Lidl and Dia) within easy walking distance and a large supermarket in a shopping precinct in Portimao with a fine selection of shops half an hours walk away.

  • Stayed: April 2013, traveled as a couple
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Thank Xaxababy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

Overall, this is a very modern (built in 2011), functional hotel with few frills in a remote location on the edge of the river. Externally, I see what someone means when they describe it as an East German low-cost concrete apartment block, with external corridors in some parts (see photo). The external finish just looks like raw concrete but is, in fact, some sort of thick weatherproof soundproofing materials.

We arrived about 10.30p.m, having boarded in the UK at 6p.m, but were not offered any food or drink, even water - this is extremely poor treatment for a 4* place - they offered lunch the next day, which we didn't really want.

The air-conditioning then didn't work - these things happen and bearable as early April so not too hot. However, it later transpired that our air-conditioning shares the same motor with the room next door (rooms that could join up through a shared entrance lobby, so both had to be on 'heating' or 'cooling' - might be fine when everyone wants heat or cooling but April is on the cusp so we couldn't have cooling as our neighbour had theirs on heat - doh ! You also have to borrow a hairdryer from Reception, but safe-boxes are free.

During the night, along with a torrential downpour, there was the most awful sewage-like smell coming through this open window, which others say comes from over the river when the wind blows in this direction not taken into account when it was built.

OK, now the positives !

Internally, the rooms are large, and with a large bathroom with an open walk-in shower (see photos). All very clean, good LG HD television (why do they only have ITV and ITV3 ?) and beds are comfortable with 2 pillows supplied.

There is free WiFi around the pool and restaurant, which also extends to rooms at that end of the hotel.

Breakfast was a well-stocked usual mix of fruit, cheeses, meats, breads, bacon and eggs and mushrooms, and cereals. Coffee is self-serve out of machines and various fruit juices.
Evening meals (and breakfast) are served in the lovely conservatory-type restaurant, overlooking the river estuary and across to Portimao - delightful setting as the sun sets over Portimao. Food is a la carte, or shorter when they get busier (!), and generally good with enough choice. Alexandre II (ask him about the 'II' !) is a brilliant waiter and full of entertainment - he understands English humour well and is a local ‘boy’ so can tell you something of the local history (like the demise of the sardine canning industry).
If you want to walk into Portimao it's about 20-25 minutes - down the drive (there is a supermarket just to the left here), over the railway line (the bus-stop to Portimao is here, opposite the garage, and 2.20 Euros into Portimao) and turn right onto the main road. Go over a couple of roundabouts, and past Lidl, and then turn right, down a long straight road, which goes over the road bridge into Portimao. If you are more adventurous, instead of turning right, keep going into Ferragudo and then past the castle, where there are lovely beach bars (about 40 minutes' walk from the hotel) like Restaurant Praia Grande.

Overall, we enjoyed our stay for 4 days – it was lovely and quiet, with great, clean and modern rooms but, as it is remote, with infrequent buses, unless you are happy staying around the hotel for a week or more, you’d need a car if you wanted to go anywhere like the beach or restaurants.

Room Tip: Rooms on the restaurant side have a view over the river towards the suspension bridge - rooms on the opposite side need to be down towards the swimming pool end, if you are on the inside side to have a view up the river.
  • Stayed: April 2013, traveled as a couple
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6  Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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