I had received a free stay at banyan tree with my Amex card, it was suppose to be an experience of a life time. But turned out so dreadful. I had even paid extra to have my family upgraded to a pool/sea view villa.
I had made my booking a year in advance and extended the stay by 2 nights. I had already informed them that I would be traveling with my family, wife and 3 kids.
On the day of check in they gave me villa 108. Somehow on that very night there was a wedding and they were having an after party till around 12+ on the first night. It kept me and my kids up with all the noise. The resort was only half full why couldn't they have placed us at a quieter villa in the first place when they were aware about the party. . When I called they said sorry the villa that I was suppose to have wasn't ready at that time, I checked in at 6pm and there were many that are empty. They also kept saying that it was only for that one night.
Although they offered to move us to another Villa it was already 11pm+ and we had unpacked.
The next day my baby fell ill due to the late night and we have to call for a in-house doctor.
With this kind of experience I should have listened to a friend and stayed at St Regis.
On a good note the staffs are polite and friendly.
Unfortunately for now I will not be planning to stay here next June.
- Official Description (provided by the hotel):
- Set high on the cliffs near to the Uluwatu Temple, Banyan Tree Ungasan brings definitive fine cliff top living to the renowned beach island of Bali. An all-pool villa resort located at the southernmost point of Bali, Banyan Tree Ungasan offers one of the best unparalleled views of the Indian Ocean, complete with a level of comfort and privacy synonymous with the Banyan Tree brand. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Hotwire, Priceline, Travelocity, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Banyan Tree Ungasan, Bali reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Banyan Tree Ungasan, Bali Hotel Ungasan