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“A Big Disappointment”

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Chateau de Bali Ungasan
Ranked #31 of 42 Specialty Lodging in Ungasan
Reviewed February 24, 2012

I booked a villa at the Chateau for my partners birthday. The staff kindly upgraded us to the 3 bedroom villa. Unfortunately, that was the start of my nightmare. The room was huge but we did not have a proper nights sleep as there was a hole in the roof. It rained at night and the whole bed was wet. We would have called for help but the phone lines and WIFI were both down. So there we were, stranded in a huge villa with no means of getting in touch with anyone.

Before we knew that there was a hole in the roof, we tried to get a metered cab down to Jimbaran for dinner but we were forced to pay an exorbitant amount of money for the ride. As the place was secluded, we had no choice but to go for it. There was no use complaining to the staff as they got quite defensive. If you are looking for a nice villa getaway, i wouldn't recommend staying here.

  • Stayed: January 2012, traveled as a couple
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8  Thank Blackcat111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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22 - 28 of 33 reviews

Reviewed December 15, 2011

Secluded villa with great bathroom and private pool. But resort is not finished with limited services. Great location away from busy downtown area--but easy transport with car/driver.

Room Tip: Get a 2 bedrooms unit if more than 2 people.
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  • Stayed: December 2011, traveled as a couple
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Thank Draheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2011

Stayed there for 2 nights at their 3 bedrooms villa (actually we booked for 2 bedrooms villa, so they locked 1 bedroom during our stay). The villa was beautiful and well maintained. Service was very good (they even picked us up when our taxi driver got lost on the way to get there).
The pool was heated when we stayed there. The view from our villa was stunning, facing Bali's southern sea.
Overall it was a pleasant stay there.

Room Tip: Ask for villa on the higher place. The view from the higher place is stunning.
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  • Stayed: November 2011, traveled with family
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1  Thank Suhaidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2011

Chateau de Bali is a villa situated miles away from Kuta in Ungasan. It's a villa that is suitable for honeymooners who want a romantic getaway and to be away from the hustle and bustle of Kuta. The scenery is beautiful. Within your villa, you get your own private pool with a shaded bed area to relax. There is also an outdoor shower. The bathroom is an open concept where there is no door to the room with the bath tub in the open bathroom area. It is pretty luxurious overall suite-style with the sofa and tv on the outside. My family and I were on a time-sharing deal thus it was very good value for money. However, I would not pay the standard rate which is offered on most sites. It is way too expensive for the quality that was provided.

A few downsides were: 1) The villa is located far away from the hotel lobby. It is an uphill climb to the lobby area. You are given a mobile phone to call for pick up. 2) The electricity in parts of the villa went off at night and we could not even call the lobby to complain as the hand phone had died. 3) The flushing system did not work for one of the nights and got stuck. The bath tub leaked and there was very low pressure with no water from the shower. The workers eventually solved the problems after some time. In terms of the ambience the villa is nice but it's a shame that despite the prices they charge they have failed to even provide the basics of lighting and good water pressure. 4) Wi-fi is only available at the hotel lobby and it did not even work then. The staff are nice and very helpful. Chateau de Bali needs to really step up and solve these issues otherwise with the prices they charge, I would be better off staying at their competitors - equivalent 5 star standard villas at Seminyak. I certainly won't be going back.

Room Tip: You should request for a villa that is nearer the lobby so that it is at least walkable and you do n...
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  • Stayed: June 2011, traveled with family
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2  Thank CowsinPink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2011

Spent a week in the resort, and I can't stay that it was a pleasant stay.
There were three of us (me and my parents), and even though we already informed the management when we checked in we were given a villa with onLy one bedroom, so they put up an extra bed for me -- which was uncomfortable and too short (and I'm not even that tall). The villa was located at the bottom part of the property, so there was not much to see.
On the fourth day they moved us to a three-bedroom villa with a bigger pool and a better view. It was raining pretty hard on the last days of our vacation, and there was some leaks in the villa.
The Location is pretty far from everywhere, but they have shuttle service to drop you off at Dreamland or a nearby supermarket.
The staffs are friendly, but I think most of them are not yet professionals. The spa was okay.

Overall, they still need LOTS of improvements.

  • Stayed: February 2011, traveled with family
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3  Thank amadl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed February 2, 2017 via mobile
Google Translation

Stayed: January 2017, traveled with family
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 1, 2016
Google Translation

Room Tip: pemandangan sangat bagus, view pantai
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  • Stayed: December 2016, traveled on business
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Thank samuelpattireuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chateau de Bali Ungasan

Address: Jl. Pura Masuka, Br. Kertha Lestari, Ungasan 80364, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Ungasan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #31 of 42 Specialty Lodging in Ungasan
Price Range: $89 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Chateau de Bali Ungasan 4.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Chateau De Bali Ungasan Hotel Ungasan

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