2 families who we travelled with, booked 2 rooms which were clean, with a pleasant outlook for what seemed a fair 'on-snow' price. We had previously stayed at the Royal Coachman Ski Lodge down the road where the food was brilliant and the service exemplary. We did not expect this great a difference from 2 similar accommodation. Here the reception staff could not raise a smile, or even a warm greeting. The great snowfalls outside could not compare to the chilly service we got inside. Mistakes in accounts and administration meant that one of the family cars had to park 10km away, where overnight, the door was dented by an unknown cause and would need several weeks at the panel beaters to fix. We noticed attempts to reduce the overhead costs of running this chalet which included minimal hot water for showering, a congested ski storage room, one light bulb per chandelier, one bread roll per guest...limits placed on smiles coming from the staff. The potential is there for a great chalet but the staff will always make or break the holiday.
Property: Snowy Gums ChaletAddress: Plum Pine Rd, Smiggin Holes, Kosciuszko National Park, New South Wales 2624, Australia
Location: Australia > New South Wales > Kosciuszko National Park > Smiggin Holes
Ranked #3 of 4 Hotels in Smiggin Holes
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Snowy Gums Chalet 3*
Number of rooms: 23
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