It was not so bad for us as it is described in reviews below but needs a lot of improvement. The common areas are intidy and dirty. The smells are disgusting. Ok, there are animals all around but still you can manage it much better.
I didn't notice any violence towards animals. They looked tidy and clean. The small elephants were happy to perform and to be fed bananas, no one beat them in order to do so. Yes, they were chained from the beginning but i guess it is made because of the safety reasons.
The guide was very nice - funny and friendly.
It was a funny experience with our mahout. When we reached specific point of our route mahouts got down from elephants offering to make pictures of you sitting on the elephant. We didn't have any camera (only our mobiles) so didn't want to give it to mahout to make pictures and we said "no". His mood changed dramatically. All the way the other mahouts were loughing at him. Only after we realised that mahouts get tips for making pictures and our mahout was the only one who didn't get any tips :)))
The food was very bad - but no one expected to have a restaurant lunch in such a place.
The hygenic issue is a real issue in such places. Saw a street cat lying on the dinner table (where we have sat for our noodle lunch).
Wouldn't recommend to people who are very sensitive about animals and hygiene.
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