Booking was made by a colleague of mine so no hassle, the staffs were friendly enough but as this is considered a family business, you would have to help yourself around the resort. The room was spacious and very clean, decorated in modern style. A recommend for a family trip too compared to the rooms near the beach or in the city. A local 24 hour convenient store name "Super Cheap" is located just in front of the hotel entrance. No swimming pool or Fitness Center.