I am a Starwood Preferred Guest (SPG) Platinium member currently staying at the Westin Siray Bay Resort in Phuket on a scuba diving trip. So far, I've been in this beautiful resort around a week, and I've been favorably impressed both the beauty and the quality of the resort. I plan to stay here at least one or two more weeks! Maybe longer! Honestly, I was a bit worried when I read the Feb 22, 2011 review by KevNYC, who strongly complained about "Elite Member Recognition", because like all loyal SPG Platinum Members we expect the best from Starwood properties; one of the many benefits of Platinum Membership. As a Platinum Member, I was upgraded to a nice pool villa, perfect for relaxing with a cool drink after a long, hot busy day of scuba diving. The GM, Greg Finday, and his number two, Sean Raine, provided a very warm welcome and very personalized service, the kind of service Starwood Platinum members have come to know and love. Also, many resorts do not have a "club lounge" but the good folks at this Westin have created a very nice "happy hour" on the roof top, overlooking the bay, with live music and complimentary drinks for Platinum members (during happy hour from 6 to 7pm). At the moment, I wonder what the "you know what' I am doing writing this review, because the sun set out my balcony over the small, but lovely, plunge pool, is spectacular! In fact, the view is breathtaking (due to the weather)! Admittedly, this expansive resort is only around six months old, so naturally the service needs to be fined tuned a bit, but that is normal; and this is why Starwood properties are so special; because they treat their Platinum members as "a part of the Starwood family"; and our experience and feedback is valuable and much appreciated. All-in-all, the team has done an amazing job in six months! I've stayed in resorts that have been around for many years, and they have not progressed this far, this fast, in service quality. There is room for improvement, naturally, because it takes time to train and fine tune the staff of such a large resort; but the management here truly cares and values our customer feedback. As for me, I have a car, so I like the location; and also, as an avid (passionate!) scuba diver, I like being close to the Chalong Pier where most of the dive boats are docked. In a nutshell, I would not hesitate to stay here again, and more than likely will. In closing, I would like to thank Sean and Greg for the warm welcome and for making this beautiful, new and well designed property a home away from home for me in Phuket; and I highly recommend this fantastic new addition to the Starwood family to all Platinum SPG members!
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- Also Known As:
- The Westin Siray Bay Resort And Spa Phuket
- The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
- The Westin Siray Bay Resort & Spa Phuket Phuket Town