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Reviewed July 14, 2018 via mobile

We stayed at Westin end May / early June , as 2 families comprising 4 adults and 3 children. The rooms are fantastic and spacious ( we were upgraded to the premium suite due to our SPG platinum benefit ) , and was very comfortable for our 2 little kids to have a blast and run around in the living room. The staff was also very courteous and adjusting and took really good care of us , they also have a nice kids play zone where we let our kids be with our helper while we sneaked away for some massages . Also the food was great and not too expensive contrary to what some reviews that we read , pretty standard and reasonable rates for a five star . The pools are also nice , the only downside is that the beach is pretty tacky and you can’t really be enjoying any time down at the beach . We had rented a car and gone to Patong and a few other beaches , and that’s the only way to enjoy the beach .

Stayed: June 2018
1  Thank anuj_nangia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinsiraybay, Director of Sales at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded July 16, 2018

Dear anuj_nangia,

We appreciate your taking the time to let us know about your recent stay with us, thank you for you kind words and valuable comments.

Glad that your children enjoyed the suite and kids club, I think it nice to be able to have some time during the holiday for massages without having to worry about the kids.

Yes the beach is definably not a white sandy one, as like Patong side of the island, the water can be somewhat murky due to the strong coastal tides bringing in soil, but we do have 3 wonderful swimming pools to enjoy as well.

I hope you will come back again soon and visit us .

Be well
Sanjana Bhattachan
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2018

stayed for five nights in july 2018 and we couldn't be more happy with our stay. the westin siray bay is a great choice for folks who desire a relaxing spot away from the much busier areas of phuket. spg platinum status resulted in an upgrade to a nice large suite, breakfast at eest (a quieter and more "upscale" option including champagne and bloody maries, if desired) plus two complementary drinks per night at the MIX bar in the lobby area (just make sure you ask for them at check-in if not provided and also present your tickets before you order; there's a special menu for platinum guests with free drink tickets).

we were down on phuket to celebrate a family member's birthday; i informed the westin of this before we arrived and we were stoked to come back to the room on her birthday evening to a nice little cake and some celebratory decoration in the room -- a very nice touch, and much appreciated.

*all* of the westin staff were really friendly and couldn't do enough to help us enjoy our stay, especially the two gals running breakfast at eest. kudos and many thanks to them specifically.

a couple tips: a rental car is a real plus when staying here and will enable you to get around and check out other parts of phuket. driving around on phuket really is quite easy, don't be worried. the dining options at the hotel are good but i will also heartily recommend a little seafood-focused place just a 3 minute drive or maybe 15-20 minute walk from the hotel called plai laem. google or wongnai it. it's very local, very tasty, and a good spot with a nice view. check it out.

thanks to everyone at the westin for a great and memorable stay there. we'll most certainly be back.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Service
1  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julaluck T, PA to Resident Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded July 12, 2018

Dear Paul S,

Thank you for choosing The Westin Siray Bay Resort & Spa for your holiday.

We were absolutely delighted to hear that you have a pleasant stay with us and to give us an opportunity lighten your birthday celebration. Your happiness and smile also lighten us that our team members play such a positive role. Please be assure that I shall pass along your feedback to the team.

Thank you once again to left such a positive impression and looking forward to welcoming you back again in Phuket.

Be well,
Julaluck Thanatwaranon
PA to Resident Manager

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Reviewed July 10, 2018 via mobile

Stayed here for 3 days in the first week of July with 2 more friends..
The location is somewhat away from the city but that's the best part of the resort.
Away from the hustle and crowd located close to the nature.. we were in a suite and had a pool attached to our room..
Everything was so beautiful.. they have their own private beach which is well maintained.
The services provided are also top notch!!
Thank you Owl in front office for his services!
So if you want a relaxed and peaceful time, this is the place to choose!!

Stayed: July 2018, traveled with friends
Thank Bhavya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinsiraybay, Director of Sales at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded July 10, 2018

Dear Bhavya M,

Thank you for providing your positive insights regarding your 3 days stay with us in July, we are very pleased that you had a pleasant holiday and enjoy the peaceful ambiance of our resort . Yes indeed the resort is located on the quieter side of the island so perfect to relax and enjoy.

Glad to hear you were satisfied with the service provided and Khun Owl was a great help, he will be duly recognized for his efforts.

Please do come back and visit us again , we look forward to welcoming you and your friends back again.

Be Well
Sanjana Bhattachan
Director of Sales & Marketing

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Reviewed July 9, 2018

This is one of the property where i felt and was treated like an actual resort. The property has amazing views and rooms. Customer Service is excellent. We were treated like VIP . Thanks a lot to Ninew who took care of us very well. The property is situated on top of hill , so you will enjoy walking around the property with excellent views. If you are platinum member definitely you will be receiving the VIP treatment.

Please dont forgot to book their Excellent SPA , we went on a last minute booking for 30 mins since we didn't plan anything on that day. SPA service stands for their word "HEAVENLY SPA".

Also the travel concierge desk was also very friendly and excellent. Loved their free Kayaks on the beach.

Pros : Nice view, excellent - property, pools, rooms and service.

Cons : Food is not up to the mark(except the Breakfast buffet).The beach is not a clear water beach . All the east coast hotels in phuket will not have clear beaches and the water will go into the ocean after 2 PM due to the tides.

  • Stayed: June 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Praveen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westinsiraybay, Director of Sales at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded July 10, 2018

Dear Praveen K

We appreciate you taking you time to review our resort through your recent holiday with us, Thank you for your valuable comments and recommendations.

I am glad that Khun Ninew took care of you well, we will ensure that Khun Ninew gets due recognition for her service accordingly,

Very pleased that your likes our Heavenly Spa by Westin, it is one of our key feature of our resort and the only one in Thailand !

We agree , the sea on the east are not blue like west coast due to the strong tides bringing in soil, but we do have 3 amazing swimming pools instead to enjoy.

I have taken note regarding your comments on he food and will discuss with our Chef how best we can improve on this.

We hope we will have an opportunity in the near future to welcome you back again.

Be Well
Sanjana Bhattachan
Director of Sales & Marketing


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Reviewed July 9, 2018 via mobile

I stayed at Westin in february. I liked the beach, was empty and big but very few sunbeds.
It is uncomfortable the hotel's position and the fact that you need a buggy to go anywhere like reception, pool, restaurant. But the buggy comes quite fast to give you a lift.
The internet was not stable and many times it wasn't working.
The views from the restaurant are nice.
But the food wasn't. I got food poisoning from a rice with beef ordered at the hotel's restaurant. The beef wasn't cooked, I took 2 bites of beef and some of the rice and that was enough to make me feel sick.

Stayed: February 2018, traveled with family
1  Thank daiana47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichean C, Director of Food& beverage at The Westin Siray Bay Resort & Spa Phuket, responded to this reviewResponded July 13, 2018

Dear daiana47,

Thank you so much for taking time to share your experience. I please to shared with you now we already added more sun loungers and umbrella on the beach, also the internet router and hardware had been upgrade. We are sorry to hear that you had an unpleasant experience with your meal, we tried to find out in the incident report for more details in February during your stayed but couldn't find, anyhow I have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue especially to the culinary and restaurant team.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Phuket.

Best regards,
Wichean / Director of food and beverage



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