The hotel rooms and facilities meet the SPG westin standard level and typical 4 to 4.5 star resort you would expect in Phuket.
My room was fine but my friend paid a bit extra for a pool access room only to find out the pool has the size of a jacuzzi and is shared with the next room.
Power trip happened every 30 minute during a thunderstorm on the first night of our stay. The ac fan and the lights went on and off throughout the night, and if you are a light sleeper like me and want some rest, I would suggest bringing ear plugs and eye mask.
The service level is a hit and miss. While we have encountered some excellent hotel staff who made our experience pleasant, we have also met a fairly large portion of staff who are simply unhelpful, either due to inability to understand simple requests in english (we are talking about simple food requests) or simply do not care. When we asked one of the waitresses during breakfast to follow up a previous order, the waitress explicitly showed her frustration by stomping out from our table in the middle of ordering and ignored us for the rest of our stay. At another time, we were being transported from our friend's hotel room to our room in the middle of a rainy night by a buggy ride arranged by the hotel. During the ride, we saw the driver declined another couple who were clearly struggling in the middle of the rain and would like to hitchhike for a ride to their hotel room, even though there are 2 other empty seats in the buggy.
There is nothing to do near the hotel location and the hotel is at least 45 minutes from Patong, where most of the water sports, spa and shopping activities can be found. The hotel spa is always booked and there is not much activities organised by hotel for the younger crowd (i.e. just one hour windsurfing lesson available for 4 people every day and may be canoeing).
Central Festival, the largest shopping mall is unimpressive with mostly foreign brands and weekend market does not have a roof (Hard to go during rain). Decent Spa that is not a tourist trap is almost non existent in Phuket Town.
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- Also Known As:
- The Westin Siray Bay Resort And Spa Phuket
- The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
- The Westin Siray Bay Resort & Spa Phuket Phuket Town