1. the closure of the Horizon Pool without notice when I first booked my dates.
2. waited 30 minutes for check-in.
3. assigned me to a room with thousands ants on the floor, and a rotten cake saying "Happy Honeymoon" on the table with someone else's name on it.
4. changed me to a room with a garden view (we booked a sea view room).
5. changed again to another room with no toothbrushes and had a broken bathtub.
6. impolite morning shift concierge who just assigned an engineer to fix the tub, but the tub wasn't fixed at all.
7. waited 10 minutes for a toothbrush set...
8. the second morning, there was water dripping from ceiling. Half of the floor was flooded.
9. impolite chef when I showed him that the cheese on the breakfast table was covered with ants.
If they hadn't upgraded us to a better room for the rest of our stay, we would have been so disappointed about the WESTIN name.
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- Also Known As:
- The Westin Siray Bay Resort And Spa Phuket
- The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
- The Westin Siray Bay Resort & Spa Phuket Phuket Town