I want to be fair to the hotel. I'm a starwood member, and had been to many of starwood properties. My rating is aligned with the expectation of the hotel. I stayed here for 2 nights, 3 rooms for our whole family. The problem happen to my room only. but it is the very bad and unresolved problem about the very stinky smell from the toilet, which the smell spread all over the bedroom. I can feel it since my first step in the room, then I called to fix. The housekeeper came and sprayed perfume. 10 mins later, it's stinky again. So I called and tell them to fix again in the morning. After I came back, the smell is still there (very strong smell of... you know, the toilet). I called and they said sorry, can't fix, can't change room cause it's full (even can change, I don't want to, I have too many stuffs..). Do you think it's suitable to sleep in a toilet-smell-room?
My suggestion is, this is a 5 star hotel. They should not even give me that room.
Good thing about this resort:
- Very beautiful external decoration, fountain, bridge...
- View from the room is sea view
- Beautiful view from splash pool and work out room
- Auto curtain in the bathroom is just great
- It's fun to ride in the golf car down the hill (except when raining)
Something you can improve:
- Room condition, a bit ole, ei?
- Sofa -- please change new one. It's old and feeling itchy to sit on
- Your welcome drink... taste not good at all
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- Also Known As:
- The Westin Siray Bay Resort And Spa Phuket
- The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
- The Westin Siray Bay Resort & Spa Phuket Phuket Town