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“Excellent room ... except the beach and location ....”

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The Westin Siray Bay Resort & Spa Phuket
Ranked #4 of 89 Hotels in Phuket Town
Certificate of Excellence
Singapore
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellent room ... except the beach and location ....”
Reviewed March 22, 2012

I stayed in Westin for 2 nights and found the place to be very good with big clean room. Being built near the bay area with slight incline , you will require buggy service or a long walk just to get to the lobby should you get a room furthest and top of the "cliff". There is nothing much happening around the area and the beach is not mean for swimming. Having your own transport will greatly enchance your stay since Phuket town is just a short ride away.

As i had redeem my stay via awards and points , i did not try the food there hence no comment. Swimming pools is a bit small , but at least there is a 2 to spread out the crowd.

Room Tip: Ask for rooms nearer to the lobby , save the hassle to walk or wait for buggy service.
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JaegerLim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
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  • Value
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Traveler tips help you choose the right room.   Room tips (420)
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Brisbane
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 19, 2012

I would like to share with everyone the wonderful experience we had at the Westin Siray Bay.

The staff were fantastic and the food excellent. The rooms were spacious and well equiped.

The hotel is situated on a very steep cliff and the porters are always there to take you to your room after you have gorged yourself with the food.

Highly recommend the kids package (Rm 300 a day per child) as this enables them to dine all day. My two girls (6 and 5) just loved being able to order a mocktail at the bar, and eat at kids club (which was great - thanks Nu and Jenny for your fantastic service).

Overall - do not hestiate to stay here, it is lovely and the quality of staff is a credit to the management team as it is often hard to find good service in SE Asia.

Well Done!!!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Adcairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review, March 23, 2012
Dear Adcairns,

Thank you for sharing your experience with us and we are pleased you and your girls enjoyed their stay. Your comments will be passed onto Nu and Jenny who do a wonderful job in the Kids Club. We look forward to welcoming you and your family back in the near future.

Kind Regards,
Sean Raine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 17, 2012

We have returned to the Westin because previous stays were so delightful. Once again the staff has been outstanding and clearly the management is dedicated to customer satisfaction. The property is beautiful and peaceful.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlobeGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review, March 23, 2012
Dear Griff 2010,

Thank you for sharing your experience with us and we look forward to welcoming you back to the resort in the near future.

Kind Regards,
Sean Raine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 16, 2012

Very nice hotel - excellent service, amazing view, very good breakfast. But pretty far from civilization. Good if you want to spend the whole vacation in the hotel. SPA and restaurants on the territory are expensive. There is only 1 small local restaurant in 5 minutes walk distance and decent SPA center in 10 minutes walk.

  • Stayed December 2011, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank deepnice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review, March 23, 2012
Dear deepnice,

Thank you for sharing your experience with us and we are pleased you enjoyed the service, views and breakfast. We look forward to welcoming you back to the resort in the near future.

Kind Regards,
Sean Raine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level 5 Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 16, 2012

My husband and I just returned from a week-long stay at the Westin and we truly loved it! The first thing I should say about the resort is do your research. It’s about a 15-minute drive to Phuket Town and an hour to Patong, where all the parties happen. The resort offers round trips into Phuket Town for 100 THB. If you are looking to be near lots of easy dining options and activities, this is not your resort. The Westin is very very quiet and secluded from the rest of Phuket.. I personally enjoyed the quiet serenity.

The resort itself is beautiful. The beach is not the highlight but the pools are great. There are lots of activities going on daily and the concierge was very willing to help. They called for a free pick up to Plyleam Seafood for us for lunch one day which was delicious! The food at the resort was quite good. The breakfast has everything you could ever want plus some. Prego was ok but EEST was wonderful! The Asian Tour buffet on Wednesday night was incredible. We really enjoyed trying a little bit of everything.

The rooms are very spacious and clean. The housekeeping did a wonderful job. After seeing tiny sugar ants on the counter, we kept our toothpaste and fragrant lotion in a ziplock baggy and we didn’t see the ants anymore. Easy solution. The beds were incredibly comfortable.

We booked a couples spa package through the resort and thoroughly enjoyed ourselves there. The facilities were clean and peaceful. The services were quite nice as well.
The staff really made our trip wonderful. Everyone was very pleasant and willing to help. They even started to recognize us and ask how things we had mentioned previously had gone. The happy hour at Splash bar is so wonderful with live music on the weekends. 2-for-1 drinks, a sunset and a breeze really made this a highlight for us. Also, on my birthday, we came back to the room to find a cake with my name iced on it! We never mentioned my birthday to them so I couldn’t believe it! It really made my day very special. We will definitely be returning to the Westin in the future.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank Nicole V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review, March 23, 2012
Dear CxLady,

Thank you for sharing your experience and we are pleased you and your husband enjoyed it. We hope to have the pleasure of welcoming you back to the resort in the near future.

Kind Regards,
Sean Raine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
66 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed March 15, 2012

I stayed in a suite for only one night as was on a business trip but was super impressed by the setting of the property. It is on a raised hill on a secluded part of Phuket that allows the rooms to have a stunning view of the Andaman Sea. The breakfast was nice and the Italian restaurant served us an outstanding meal. The hotel has a small fitness centre and a couple of pools that gives enough privacy to guests. Overall service levels could be better i suppose. My suite did not get turn down service despite a specific request. If you are looking for action packed Patong Beach kind of a place the Westin would not be the right choice. It is ideal for honeymooners and couples.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saber13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review, March 23, 2012
Dear amitsaberwal,

Thank you for sharing your experience with us and we are pleased you were impressed with the views, Prego and breakfast. We look forward to welcoming you back to the resort in the near future.

Kind Regards,
Sean Raine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level 5 Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 15, 2012

while writing this review i still smiling remembering the experience i had there.

for the honeymoon trip I booked the hotel via expedia. i booked superior room with pool plunge access. When i got there, they upgraded my room to sala pool villa! what a nice surprise! not long time after i checked in, 2 staffs came to give us a honeymoon cake

what they claim as a heavenly bed® is true heaven. my wife and I love it!

The view from my room is beautiful. but the water on the beach not so clear. i don't even want to swim there :) but for me it doesn't matter.

the shower and the bathtub also nice.

The breakfast is nice. but the food in hotel is quite expensive. on our first night we walked down the street to get to the only restaurants near. i forget the name, but the restaurant is OK. the price is little bit expensive if you compare to patong area :) but still much cheaper than the food in the hotel. after finished our dinner they delivering us back to hotel using their 'pick up' car. the staff said to us just contact them, they will pick you up and drop you back to the hotel.

the hotel's location is quite remote. to/from phuket town can cost you about 300-400 baht by taxi. but they have shuttle bus that will send you and pick you up to phuket town but it will cost you 50 baht per person one way. for us the location is not an issue since we are looking for the quite area after spent 2 nights in patong area.

too bad you have to pay for the internet. i don't remember how much but it is expensive.

the conclusion, if you want quite place and nice view (since all the rooms are sea view) this is the best place. best value for money, even before they upgraded my room.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GemiAgung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StarwoodPhuket, General Manager at The Westin Siray Bay Resort & Spa Phuket, responded to this review, March 23, 2012
Dear kukuruyuk,

Thank you for sharing your experience with us and the team and i are pleased that you enjoyed your honeymoon. We look forward to welcoming you back on your anniversary.

Kind Regards,
Sean Raine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Siray Bay Resort & Spa Phuket

Property: The Westin Siray Bay Resort & Spa Phuket
Address: 21/4 Moo 1,Rasada, Phuket Town, Phuket 83000, Thailand
Location: Thailand > Phuket > Phuket Town
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Phuket Town
#2 Luxury Hotel in Phuket Town
#3 Romantic Hotel in Phuket Town
#3 Family Hotel in Phuket Town
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Westin Siray Bay Resort & Spa Phuket 5*
Number of rooms: 257
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Also Known As:
The Westin Siray Bay Resort And Spa Phuket
The Westin Siray Bay Resort & Spa Phuket Hotel Phuket Town
The Westin Siray Bay Resort & Spa Phuket Phuket Town

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