To start with the positives, the views are very very nice. In all honesty, you run the risk of this hotel costing you if ever you get in a slight disagreement, they have a Mafia style way of running the front desk, they see it as a challenge to get one over on you, either in a honest way or not. When we were checking out at the same time as 4 other, 3 of them had disagreements. Orn on the front desk is particularly rude, she is very abrupt and takes great satisfaction in winning any sort of disagreement. Read the other reviews, they often say the same thing. The resort is very very tired, many tiles missing from pool, cut my sons foot, mold in the bedroom, fridges absolutely stink, due to being very noisy at night, customers turn the off which causes this I think, food very expensive for what you get, the add 17% on to everything and you don't really have a choice with it being on top of the hill. I could go on, Orn, you should be ashamed. You should look at your understudy Anna to see a level of customer service, I hope she does not learn from this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Ctrip TA, Travelocity, Priceline, Orbitz, Hotwire, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your Secret Cliff Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Secret Cliff Resort & Restaurant Hotel Karon
- Secret Cliff Resort And Restaurant
- Secret Cliff Hotel
- Secret Cliff Resort Phuket/Karon