Anyone staying here should not expect any of their requests to be met even if you made the booking 10 months or a year in advance,the management of this resort has no proper reservation system to run this resort at all.I made a booking many months in advance to the reservations and Miss Siriporn -Front Office Manager but never got one reply ,i had to send out the same e-mails 4 or 5 times only to book my room nothing else.Still no reply.I gave them a call and they promised to get back to me and still no one did.Finally spoke to someone again after many times of calling and the lady liased back with me through FACEBOOK !! to confirm my room and 5 days before my reservation i called them to re confirm as i felt no trust in them whatsoever.The staff told me they could not find my reservation and that they have no more rooms available.After all this being said i have stayed here many times before and this is not the first time i am facing such an issue .Previous stay ,i had a blling issue because of an extra charge they did on my credit card.I was overcharged and tried to resolve the matter for 1 hour and finally gave up.I promised myself to never return to this resort again.Noone deserves to receive such treatment or service by any hotel / resort.As a traveller who frequents Phuket a lot,my advice is to NEVERRR stay here again.
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- Also Known As:
- Secret Cliff Resort & Restaurant Hotel Karon
- Secret Cliff Resort And Restaurant
- Secret Cliff Hotel
- Secret Cliff Resort Phuket/Karon