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Secret Cliff Resort
Ranked #103 of 137 Hotels in Karon
Reviewed November 5, 2012

When we booked the room in this hotel after looking at the picture we thought it will be great... we were given a room which was built up newly... and next to our room the hotel was putting up new rooms .... there was disturbance..noises of all sort from morning to late afternoon..... the bathroom was choked all the time... and the staff at the reception was rude and had no knowledge abt the hotels policies... we had told the staff at the reception to book the taxi for the airport at a said time but the staff was not at all deligent to book the taxi and not reliable...and as the result we reached airport just on time...will never visit again!!

  • Stayed: April 2012, traveled as a couple
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2  Thank devashreeehlmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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321 - 327 of 677 reviews

Reviewed October 28, 2012

We have stayed at Secret Cliff before and enjoyed it. We're not sure what has changed, but they now appear set on ripping you off however they can. In our case, when we arrived they told us that we would have to pay extra (1000 baht/night) for our 2 children to stay with us, even though they were included on the original booking. We showed the Manager our booking form which included the children, and he agreed that we had not done anything wrong, but still charged us for the kids. He gave us the choice of either paying extra, or upgrading to another room for the same price, which we did. The whole thing was an exercise in extracting more money from the customer, and made for a very frustrating and expensive start to our holiday.
They also tried to charge us for a 'missing' towel on checkout, until I ran to the room and counted the towels in front of the maid. It's such a shame they have gone this way because the location and resort itself is nice.

Avoid this resort, they will only find a way to extract more money from you.

  • Stayed: October 2012, traveled with family
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18  Thank dkw841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

Note that travel date: 7/29/2009 - 8/1/2009, am compiling my reviews from agoda to tripadvisor as well.

This was a great find, definitely value for money. Thoroughly love waking to the sounds of waves and just spacing out at the balcony which faces the sea. I booked for the normal sea facing room, i love sitting out at the balcony armed w coffee, literature and nico sticks. It was almost always windy and the bikinis dry in no time. Our bathtub was leaking but manager came and handled the situation quickly, think room number was 122. Staff were polite and helpful. On our last day, we checked out 12pm but because our flight was in the late evening, the concierge helped to arrange for our spa treatment to time it such that we had enuf time to return from our treatment, have a good lunch at hotel, got us a spare room for us to take a shower and when we were done, the cab is waiting for us at the lobby. THAT is service going the extra mile. The buffet breakfast was nothing to shout about but the ala carte menu was excellent. Food portion, tasty, well presented etc. We had more meals in the hotel than out. It was so good that on our last night we made it a point to have our dinner at the hotel. I cannot ask for more for a 3star boutique hotel. For those who do not like the hustle and bustle of Patong, this is def the place to be at (Patong is approx 10 to 15 mins tuktuk or taxi ride away).

Room Tip: Quiet and relaxing environment, well kept, good food (ala carte menu), near to patong & shopping...
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  • Stayed: October 2012, traveled as a couple
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3  Thank GLEE76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

We had an amazing stay at The Secret Cliff, our room was fantastic, nestled into the cliff side with ocean views to die for, quite large, homely and cleaned daily. The staff were very friendly and attentive. The only down side was that you could not get Wifi in the room, maybe too far from the server. The pool was beautiful, rolling off into the ocean.
The restaurant at Secret Cliff is fantastic, with the same to die for views. The service is impeccable and very friendly. I think the food here is some of the best we have had in Thailand so far.
The Secret Cliff is definitely worth a return visit........or two.

  • Stayed: October 2012, traveled as a couple
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Thank Dend0g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

Wonderful location just nestled amongst the cliffs offering a great view of the sea.. with an infiniti pool that overlooks the sea... landscaping of the whole place is also well done...very romantic indeed.. the rooms were allright... the wifii did not work and service was average... but good breakfast

  • Stayed: September 2012, traveled solo
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1  Thank 23pearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2012

Have always been a regular guest here. Receptionist posted in a different amount to the system than what was charged to my credit card.Charged a higher amount to my credit card.Stood there 30 minutes trying to explain to her but to no avail.i was late so paid the amount she requested and left.She made nasty comments about me while speaking to her colleagues ,which of coz i understood.Was very upsetting to have been treated this way being a regular guest.This hotel has a long way to go until they reach a competent level in running their operations and service.Management needs to conduct more training for their staffs.I will never stay in Secret Cliff again!!!

Room Tip: Rooms right in front of the pool are much better as you they are nearer to the reception and you won...
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  • Stayed: July 2012, traveled solo
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2  Thank Shakeel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2012

I went to this resort during honeymoon with my husband. Our room on the cliff comes with a breathtaking view of the sea which was fantastic. Even though the room is basic but you will soon forget about it by looking at the scenery in front of the resort.

We also love the swimming pool and the nice little bar up there. The swimming pool was rather small yet it is not a problem for us since we came during low season. I believe it will not be so convenient if you come during high season as it will be packed with people and kids. The best view is when you swim right before the sun goes down as the swimming pool is headed toward the ocean.

As for the food, we love the buffet breakfast. The food is good and the restaurant is also have a breathtaking view.

I highly recommend people to stay in this hotel

  • Stayed: July 2011, traveled as a couple
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5  Thank dianjuwita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secret Cliff Resort

Address: 707 Patak Rd. | Karon Cliff, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#51 Spa Hotel in Karon
#67 Luxury Hotel in Karon
Price Range: $23 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Secret Cliff Resort 4*
Number of rooms: 139
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Also Known As:
Secret Cliff Resort And Restaurant
Secret Cliff Resort & Restaurant Hotel Karon
Secret Cliff Hotel
Secret Cliff Resort Phuket/Karon

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