This hotel is advertised as a 4.5 star hotel when it really is only 3 star with some areas falling to 2 stars. There are two types of accommodation, one being a garden villa or the higher priced pool villa, which allows you to step from your room directly into the swimming pool. I opted for the former, as the idea of a swimming pool outside your bedroom didn't appeal to me nor did the increase in price. I booked through Booking.com and requested five nights in a garden villa which was confirmed once payment by myself was submitted.
When I arrived at the hotel in December I was informed that I had been given an upgrade to a pool villa at no extra cost but, unfortunately, there is some construction work behind the villa, which didn't start until 9am. I conveyed to the receptionist that I would prefer the original garden room that I had booked, but was informed that that wouldn't be possible as they were all full. When I told them that I had confirmation of a garden room villa booking and that the room should be available to me they could not give me an answer but offered their apologies. What has happened here is all the clients who had paid extra for the pool villas have been giving the alternative quiet garden villas, due to the construction work, and those customers that had paid for the less priced garden villa were not upgraded but downgraded to the supposedly noisy pool villas.
A warlike siren would sound at 8am (not 9am) and construction work noises commenced and lasted all the day. One particular stormy night the wind forced some of the building material to crash about from 4am until the siren started four hours later and sleep that evening was out of the question. What made matters worse was the bed was a futon mattress housed in a wooden frame to make it look very Japan like and was as hard as a board.
Apart from the nightmare room issue the hotel is run well below the expected Thai standards that we have come to experience on our travels in their hotels, and I would have to say it is most probably the worst hotel I have stayed in. I was happy when my five days' stay was over.
Breakfast is very poor. Sickly sugar sweet processed orange and pineapple juice was all that was available, and was difficult to swallow.The hot food (under plastic domes) was cold. There was only two fresh fruit choices, watermelon and pineapple, and no dragon fruit, papaya or mango, which are the main staple fruit crops of Thailand.
The hotel charges 200 Baht a day for wifi, which can't be sourced any further than the reception area, so there was no internet service available in the villas. In all the bars, restaurants and five star hotels in Karon and Kata wifi is available and FREE.
On the whole, it seems as if the hotel is trying to save costs everywhere and this is evident from the poor breakfast, chargeable wifi, and cheap futon mattress. PLEASE, consider alternative accommodation if you are wanting to stay in Karon Beach, as there are a lot of choices and better places to stay.
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- Also Known As:
- The Village Hotel Karon
- Village Hotel Karon
- The Village Resort And Spa Phuket/Karon