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Reviewed September 21, 2019 via mobile

We have just returned from Centara Karon and we miss everything already! Could not have asked for a better experience. Check in was easy and smooth, breakfast each day was excellent (special mention to Ton who was just so friendly and so much fun with our kids, and also really impressive to see the food and beverage manager coming to tables to make sure everything was good), the pools were awesome- our kids loved the waterslides, basic but clean kids club room for little ones when the rain hits, and cleanliness in every area of the resort. We stayed in a deluxe family studio which was very spacious and had a bath which was great for the kids. Comfy beds and nice cold air con! The biggest shout out goes to the Carpe Diem Team who were undoubtedly the highlight of our stay. Mei, Joe and Tin were just outstanding. Cannot speak highly enough of them! From the kids activities, to the elephant at breakfast each day, to the fitness at the pool, the three of you are superstars! We will be back!!! Thank you!

Date of stay: September 2019
Trip type: Traveled with family
2  Thank Aleesha W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 22, 2019

Dear Aleesha W,

Thank you so much for this wonderful feedback! Our guest's happiness while staying with us and their well-being is the utmost important goal we strive toward and your review is a great encouragement to pursue our efforts. We couldn’t be happier to know that we successfully achieved our mission of delivering a truly memorable holiday for you. Also, thank you for your praise of our staff. I am glad to hear that you were happy with our facilities, foods, pools and restaurant as well.

Also, I would like to thank you for the praise of Khun Ton and our Food & Beverage Manager as well. Please ensure that I will pass your message to them to make them a bigger smile. Also, thank you so much for mentioning the entertainment team in your review, we certainly will pass the message on to Tin, Merisa and Joe. Certainly, our Carpe Diem Entertainment team gets a lot of praises in our reviews and is something we are very proud to have here at our hotel. These lively entertainers are always happy to take care of the young ones with our numerous activities all around our resort and their parents at our pool parties, sport options we feature or other many more. This team also assists us during breakfast and engage already with the young ones which are our indent to make a more comfortable getting to know each other for the benefit of being more open and communicative later and less shy at the programs and entertainment happenings.

Thank you again for your feedback. If your future holiday travel plans should bring you back to Thailand, we all would be delighted to have the pleasure of welcoming you back at the Centara Karon Resort.

Regards,

Centara Karon Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2019 via mobile

Fantastic time at the hotel. A lot of time spent in the pool. Clean accommodation and friendly staff. Big thank you to Tin, Melisa and Joe (team carpe diem) for making it so special. Kids had an absolute awesome time!!!

Date of stay: September 2019
Trip type: Traveled with family
2  Thank MarcusLawford
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 22, 2019

Dear MarcusLawford,

Thank you very much for your recent stay with us at Centara Karon Resort and for having taken your valuable time to share your experience on Trip Advisor.


We are glad that you found our resort is fantastic with lovely pool and clean accommodation. I will pass your message to thank you to Housekeeping team for their good job.

Also, I would like to thank you so much for mentioning the entertainment team in your review, we certainly will pass the message on to Tin, Merisa and Joe. Certainly, our Carpe Diem Entertainment team gets a lot of praises in our reviews and is something we are very proud to have here at our hotel. These lively entertainers are always happy to take care of the young ones with our numerous activities all around our resort and their parents at our pool parties, sport options we feature or other many more. This team also assists us during breakfast and engage already with the young ones which are our indent to make a more comfortable getting to know each other for the benefit of being more open and communicative later and less shy at the programs and entertainment happenings.

We do hope to have the opportunity to welcome you back in the not too distant future.

Regards,

Centara Karon Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2019

Excellent service from hotel staff especially “K” and “Aoy”. Food was very good. I had to change my return flight and thanks to kind front desk staff I was able to change all without trouble Thank you all and was memorable family holiday

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
2  Thank dogle6997
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 22, 2019

Dear dogle6997,

Thank you so much for this wonderful feedback! I have enjoyed reading your comments and couldn’t wait to share it with the team. Also, thank you for your praise of Khun K and Khun Aoy. Rest assured I will pass your message to them.

As we all know that our guest's happiness while staying with us and their well-being is the utmost important goal we strive toward and your review is a great encouragement to pursue our efforts. We couldn’t be happier to know that we successfully achieved our mission of delivering a truly memorable holiday for you.

Eventually, we do hope that the overall experience was memorable and that you will return soon.

Regards,

Centara Karon Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2019

Lovely hotel very clean and tidy. Staff couldn't do enough to help you. Great location walking distance from restaurants and bars and short taxi into busy patong. Great holiday would definitely return.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
2  Thank Hannahmassey94
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 22, 2019

Dear Hannahmassey94,

Thank you so much for this wonderful feedback! I have enjoyed reading your comment and couldn’t wait to share it with the team. Our guest's happiness while staying with us and their well-being is the utmost important goal we strive toward and your review is a great encouragement to pursue our efforts. We couldn’t be happier to know that we successfully achieved our mission of delivering a truly memorable holiday for you.

Eventually, we do hope that the overall experience was memorable and that you will return soon.


Regards,

Centara Karon Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2019

A lovely family resort in a very convenient location of Karon. Friendly and courteous staff made us feel very welcome. A spacious resort with great facilities including various pools and restaurants / bars, a playground and a very tranquil and relaxing spa.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
2  Thank marinaA1trips
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelManagerCKR, Hotel Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 22, 2019

Dear marinaA1trips


Thank you so much for this wonderful feedback! Our guest's happiness while staying with us and their well-being is the utmost important goal we strive toward and your review is a great encouragement to pursue our efforts. We couldn’t be happier to know that we successfully achieved our mission of delivering a truly memorable holiday for you. Also, thank you for your praise of our staff. I glad to hear that you were happy with our facilities, pools and restaurant as well.

Thank you again for your feedback. If your future holiday travel plans should bring you back to Thailand, we all would be delighted to have the pleasure of welcoming you back at the Centara Karon Resort.

Regards,

Centara Karon Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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