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“Mr & Mrs Butler”

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Centara Karon Resort Phuket
Ranked #17 of 135 Hotels in Karon
Certificate of Excellence
Reviewed November 19, 2013 via mobile

We have just returned from a 2 week stay at Centara Resort Karon. We absolutely loved Thailand this being our first time and our honeymoon.

Firstly bad points;

On check in we were asked to leave a £200 deposit via credit card which as we didn't have a credit card was told we couldn't stay, this was not a very good first impression and felt the attitude was a bit callous. Having worked in hotels for over 10 years we have never taken money as a deposit before and felt we should have been informed of this procedure upon booking. I was a bit upset by the Receptionists remark that if we didnt leave a credit card/deposit we couldnt stay??!!! Having already paid for the room this comment was unacceptable, however the issue was resolved by us giving £100 cash deposit but still was not a good first impression.
Also I had noticed that other guests checking in were given a welcome drink but we did not get anything.

The only other bad point was that the room smelt quite damp and the bed linen pillows constantly smelt musty, surely something can be done? We had to buy an air freshner to try to hide the smell.

However all in all other than the above bad points we had an amazing holiday the hotel and its grounds are beautiful, the spa was lovely, staff friendly and facilities were good. I would return to the hotel again as its in a great location and has wonderful facilities.

Given alk the reviews I have seen I would recommend this hotel but just be aware of the deposit system to avoid the surprise on check in.

Stayed: November 2013, traveled as a couple
4  Thank Michelle b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded December 1, 2013

Sawasdee michelleb,
Thanks for providing a review from your recent stay. Im pleased you enjoyed many aspects especially your comments "grounds are beautiful, the spa was lovely, staff friendly and facilities were good. I would return to the hotel again as its in a great location and has wonderful facilities." I am sorry you didnt like check in and your room smelt damp and we will work towards improving this aspect.
Kind Regards
Darren

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2,195 - 2,201 of 3,909 reviews

Reviewed November 19, 2013 via mobile

We stayed 8 nights in a lagoon pool facing room (2228) with our 14 month old. When we arrived we had a swift check in, accompanied by a complimentary drink and gift. Our room over looked the swimming pool, had a cot set up on arrival and was very neat and serviced well.
Location is great- easy walk to beach, local markets, mini mart within minutes.

Breakfast was awesome- it catered well for our son and myself who are fussy eaters and we dined several times via in room dining and the resteraunts which were faultless.
We used a baby sitter twice for a few evenings and were delighted with the service. Also delighted with the in room hotel information folder which was very comprehesive with local and hotel information.
The best part were the staff- especially the porters (especially Nat) who delighted our son, Alex on each occassion leaving him laughing and smiling with delight. Also the resteraunt staff and taxi drivers (mr bank and Alec).
At the time we stayed, 90% of the guests were Russian (and 95% of them were quite arrogant and rude), the staff deserve great praise for serving them with a smile.

All in all, absoultely loved Centara Karon and we will definately return again in the future.

Stayed: November 2013, traveled with family
6  Thank DimityVanderpot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, On behalf of General Manager at Centara Karon Resort Phuket, responded to this reviewResponded November 20, 2013

Sawasdee DimityVanderpot,

We appreciate the time you have taken to provide Trip Advisor readers your thoughts on your recent stay. With so many readers on a forum such as this, feedback for both potential holiday markers and us the resort is important. Whilst we strive to improve our shortcomings it is equally appreciated to receive reviews re-enforcing our efforts, such as yours. I look forward to sharing your thoughts with the team.

Kind regards,
Wisa Bousang
Executive Secretary to GM

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Reviewed November 19, 2013

I travelled here with my mum for an alternative to schoolies holiday for finishing high school.

Our check in experience wasn't the best. Coming from Australia, we had travelled over 10 hours through Singapore to Phuket, and arrived at the resort quite late at night, early in the morning body clock time. We were tired, and being told that we had to pay 5000 baht or $200 Australian Cash as a type room bond we were unaware of wasn't nice. Added to that, they seemed to have put the poorest English speakers at reception and the man struggled to explain what this money was for. And to make it even worse, they wouldn't accept Debit Visa cards only Credit!!! Eventually, I coughed up $200 AUD I had. We were going onto Bangkok so it wasn't so bad, but having to cough up money you intend to spend if you are only staying there was quite annoying for some other guests we met.
Then, we were taken to our room, in the Tropicale area. It smelt SO BAD. Horrible. Very musty and damp. We requested to move and they showed us another room in the same complex which smelt just as bad. So we stayed. We got used to it, eacj time we re-entered our room but the condensation was horrible. Wet walls on many occasions, clothes wouldn't dry (even inside with the air con on) and sheets and bed linen felt horribly damp all the time.

The pool was LOVELY. We stayed by the tropicale pool the whole time, and took advantage of the Happy Hour most days. Go to the lagoon pool if you have kids.
Lotus restaurant served a great breakie in the mornings, nice and fresh and good service. We went there for dinner once and ordered room service a few times. Food was nice but nicer in the restaurants in Karon. Highly recommend the Thai cooking Class, that was great fun!!
Azure restaurant was our favourite though! The food was just beautiful, and service was great.

Recommend getting the Premium lounge thing. One of the downsides of the resort is you have to pay for internet. You can get it free at the premium lounge in one hour blocks, and they don't hesitate to hand it out either. Good stuff. Its really slow though, really bad.

THE SPA WAS AMAZING. Definitely take yourself there. We went twice and loved it both times. Special thanks to Banana and Ying who treated mum and I. You were just amazing.

The staff were all very friendly and we had a great time, other than check in! Would definitely return in the future.

Room Tip: Tropcial rooms were quite damp
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  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank charlottee1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded December 1, 2013

Sawasdee Charlotte 1995,
Thanks for providing a review from your recent stay and I liked reading youir comments that "the pool was lovely, enjoyed Happy Hour, Lotus restaurant served a great breakie, nice and fresh and good service". Also that " you highly recommend the Thai cooking Class, that was great fun and Azure restaurant was your favourite. The food was just beautiful, and service was great. The staff were all very friendly and we had a great time!" However I note the comments that frustrated you as well and will share with the team for improvement,
kind regards
Darren

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Reviewed November 16, 2013

We had a large group staying here from 25/10 for 8 nights. Check in was a little slow or it could have been that we had all now been awake and travelling for over 20 hours. My room was fine 2nd floor in the lagoon wing. It took a while for our bags to get to our room. But again we were really tired after such a long travel! I can't say that some of the rest of our travel party checked in the same. One of the families had to wait for close to 2 hours for a bed for her 5 yr old son to be brought to the room and be made up. This should have been done before arrival, especially since we booked 12 months in advance. Also all the rooms only had 2 towels so all of our group had to ring housekeeping to get more. They were quick to bring them so that was fine.

Breakfast catered to everyone and there was plenty to choose from. Just watch the bees in the jam and honey pots and don't leave your food unattended as the birds are not afraid!

We we located beside the lagoon pool. The staff here at the bar William and the boys were awesome. Unfortunately they ran out of Heineken beer all the time and didn't keep much white wine on hand (this includes all the restaurants) so this was a bit annoying and even 6 days later they still had not bought any more wine they were out of stock on.

Unfortunately both the pool party and slushie nights were cancelled due to the weather disappointing the kids but that's out of the resorts control.

Location was good. Easily walk to the beach and shops and only 10 mins to patong.

Definitely do the baht bonanza! Well worth it!!

Avoid room 2230. My friends and two kids were in there and it was badly full of condensation. We easily got them moved to another room though without a problem. So thanks to pang at reception for effortlessly doing that.

Overall for the money the resort catered to our needs. The kids all had a ball in the pool with the slide. Great place for kids.

Stayed: October 2013, traveled with friends
2  Thank leebee1173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded December 1, 2013

Dear leebee 1173,
Thanks for providing a review on Centara Karon Resort. I am sorry to read it fell below your expectations. I note the issues raised and will share with the team.
regards
Darren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2013

Just returned from a 2 week holiday and did not want to return home! This hotel is just fantastic, the staff cant do enough for you, the rooms are clean and spacious and the restaurants are great with plenty of choice. Our 2 children aged 7 and 6 loved the lagoon pool with the slides and the swim up bar was perfect. The staff at the swim up bar were very very friendly especially `book and ball', they truely are a credit to this hotel! Anyone reading these trip advisor comments please ignore the bad reviews and stay at this hotel because you will not be disappointed. Our air conditioner wasnt working very well when we arrived but we told the ladies on reception and within an hour it was fixed!! We will definately be returning to this hotel in the near future! Loved it!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank carlyaddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, On behalf of General Manager at Centara Karon Resort Phuket, responded to this reviewResponded November 19, 2013

Sawasdee Carlyaddi,

Thank you for taking the time to provide a review on your stay with us Centara Karon Resort. It was a pleasure to read you enjoyed your stay and have provided readers some quality information in determining their next holiday location.

Kind regards,
Wisa Bousang
Executive Secretary to GM

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Reviewed November 15, 2013 via mobile

Cannot recommend this hotel enough. Staff go out of their way to enhance your stay. Bar and restaurant facility's are superb. Breakfast has a good range of foods available. Kids loved the Lagoon pool. Location is also perfect - 2 mins walk from a range of fantastic authentic local restaurants and bars. Beach is 5 mins walk. Cannot wait to go back.

Stayed: November 2013
1  Thank HonestJohn81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, On behalf of General Manager at Centara Karon Resort Phuket, responded to this reviewResponded November 19, 2013

Sawasdee HonestJohn81,

It was a pleasure to read your review and know that you had such a wonderful stay with us a Centara Karon Resort. Looking forward to welcome you and your family back in the near future.

Kind regards,
Wisa Bousang
Executive Secretary to GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

We returned from Phuket on 22/10/13 ,we were at the centara karon for 7 nights, we had lots of fun for the first 3 days did some great tours.
The centara is a fantastic place to stay yummy food nights ,pool party night was fantastic and all reasonably priced .Now on the third night (our 10th anniversary) while walking at the front of the resort I walked up the pebble crete steps and the face of one of the steps broke off and I subsequently broke my foot , my dream holiday was over 3 days into a 8 day holiday and could hardly walk around the resort not only that but my wife was seriously pissed as we now could do nothing,when it happened I approached reception to report the accident and cause of the language barrier no one could not help me, it wasn't until the head chef saw me and advised me were to seek help. Once I was fixed up by Phuket International Hospital 2 days after the accident the manager in charge wanted to help me and only after they found out it I had done it on their property now im not the type to sue the resort but maybe refunding me the 4 days we had to stay in our cabana, would of been a nice gesture , having said that the manager (Nap) gave us a free dinner. Other wise the resort was fantastic and we hope to go back soon , But I will watch my step.

Room Tip: choose a cabana if your a couple,check out the money offer, treat the bell boys great cause they do...
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  • Stayed: October 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank TimAndCrystal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded November 16, 2013

Sawasdee Tim and Crystal,
Thanks for your comments from your recent stay at Centara Karon Resort and also happy 10th anniversary! It was great to read how much you enjoyed pool party, the great food theme nights we hold and enjoyed the cabana. I am sorry to read that you hurt your foot whilst holidaying. I appreciate how frustrating that would be and inconvenient and I am sorry we werent able to provide more comfort to your situation. Hopefully you have fully recovered and would return in the near future so we assist in delivering that perfect holiday experience.
Kind Regards
Darren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Karon Resort Phuket

Address: 502/3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Karon
#6 Top resorts Hotel in Karon
#9 On the Beach Hotel in Karon
#10 Spa Hotel in Karon
#15 Family Hotel in Karon
#16 Luxury Hotel in Karon
#18 Romantic Hotel in Karon
Price Range: $49 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Number of rooms: 335
Official Description (provided by the hotel):
At the heart of Karon Town, with an abundance of eateries and entertainment options at its doorstep and Karon Beach a short stroll away, the resort is perfectly located to experience the many facets of Phuket. As a destination in its own right, Centara Karon Resort Phuket fulfils every holiday aspiration, from pure bliss at Spa Cenvaree to active holidays and family fun with activities galore, yoga sessions, three swimming pools, waterslides and a kids’ club. This four-star resort, laid out within beautiful gardens backed by green hills, is comprised of four very distinctive residential zones. Couples and small families will find the rooms and Honeymoon Suites at the Terraces a comfortable retreat, and enjoy the option of ocean view or a private outdoor Jacuzzi; while families and groups of friends are spoilt for choice with spacious guestrooms set moments away from the waterslide and games of the Lagoon pool. The generously-sized one- and two-bedroom Cabanas feature a private terrace with a plunge Jacuzzi. As a fun place for families, the resort has a kids’ club with daily activities and three expansive swimming pool areas complete with three children’s pools for the younger ones to splash in, two waterslides and pool games. Pool parties are held regularly, and other activities include tennis and football. The resort also has two restaurants, a sports bar, and three swim-up pool bars A scheduled shuttle service takes guests from the resort to Patong, and Phuket International Airport is reached in less than one hour. ... more   less 
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Also Known As:
Centara Karon Resort Phuket Hotel Karon
Centara Karon Hotel Phuket
Centara Hotel Karon

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