In June 2008 we stayed at this resort in the Cabanas for our honeymoon. It was a wonderful 10 nights and I can’t recommend this hotel highly enough! It presents excellent value for money and wonderful facilities, location and service.
Upon arrival (which was 9pm in the evening) we were seated in the lounge area and given a refreshing guava fruit cocktail while they processed our check in. The check in was quick and easy, as mentioned by other reviewers the staff at the check in desk don’t have the best command of English however this didn’t create any great problems.
We were shown to our room and they explained all of the facilities within the room and gave us directions to all of the pools and restaurants and bars around the resort.
The room itself was great, very spacious and nicely decorated. The bed was king size, had plenty of pillows though the mattress was rather hard. The bathroom was huge and contained a safe in the wardrobe, there was a nice outdoor shower if you felt like braving the mosquitos and a very private terrace and little plunge pool with two sun lounges and a table with umbrella. Each evening they would bring complimentary canapés to our room and we could order two complimentary cocktails at any point during the day, either delivered to our room or consumed at the bar.
Each day the room was cleaned, they were a little unpredictable with their times, but always did a great job. The complimentary toiletries were restocked daily and they provided two complimentary bottles of drinking water daily. On a couple of occasions the white sheets they put on our bed were stained, the most offensive was a blood stain hidden under the pillow. I was a little disappointed that they still used these sheets on our bed. The ladies who cleaned our room were very nice and when my husband became ill with food poisoning in the last couple of days of our stay they showed concern and asked how he was feeling and made an effort to be as quick as possible to allow him back in the room sooner.
The restaurant was very nice, their breakfast had a huge variety of delicious food. The cocktail bar next to the restaurant was great. Wine is very expensive so I drank cocktails all the time. Their Mai Tai’s, Singapore Slings and Volcano’s all taste the same, but they are very nice anyway! On the last night we had a slight issue with the service in the restaurant and bar. The waitress forgot our order for our cocktails and we had to go and remind her, then when we were seated for dinner, I asked the same waitress for my meal with no prawns, it came out with prawns and they brought out a replacement meal and it still had prawns in it! Third time it was finally right, but there was no apology and it was still charged at full price on the bill, despite me being left to eat my meal long after my husband had finished his. My only issue would be with the service charge which is added to the bills. All food and drinks attract at 10% service charge and an additional 7% government tax. I think they should quote their prices inclusive of these charges rather than hitting you up for another couple of hundred baht at the end of the night! There isn’t much variety on the restaurant menu and the same menu is in the rooms for room service. The resort pools were all very nice and staff in the pool bars were lovely.
The location is superb, right in the middle of the town and close to all shops and restaurants. Pappa’s restaurant which is a couple of doors up from Centara proved to be a good place to eat, though their white wine was ghastly with the distinct taste of off meat. We also had dinner at Angus O’Tooles which is an Irish pub across the road, we presumed this would be safe but unfortunately after consuming a pizza there my husband got food poisoning and was very ill for a couple of days which meant we had to cancel a day trip we had paid for.
Overall I loved this resort. I would love to go back and have another 10 days there as they made our honeymoon very special and memorable!
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- Also Known As:
- Centara Karon Resort Phuket Hotel Karon
- Centara Karon Hotel Phuket
- Centara Hotel Karon