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“Great hotel for kids”

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Centara Karon Resort Phuket
Ranked #19 of 136 Hotels in Karon
Certificate of Excellence
Reviewed September 9, 2013

We stayed at the Centara Resort Karon Beach for 10 nights from the 31st August. We deliberately chose Karon beach for its more peaceful location but close proximity to Patong, We travelled with our daughter, partner and 12 month baby and we joined by our son, daughter in law and 3 year old. The hotel offered good amenities for children, child specific pool and play ground. Breakfast offerred a good and varied variety of food and we made use of the room service which provided adequate food. The staff were very friendly and tried very hard to make our stay pleasurable.
We were allocated rooms overlooking the terrace pool and there were a few negatives about these. For a start the airconditioning in both our interconnecting rooms dripped moisture onto the floor constantly providing a constant slip hazard, the railing around the balcony was way too high and our granddaugher could have easily fitted through the gap (not that she was left unsupervised). The shower ran very hot and cold which proved frustrating and somewhat dangerous at times. But the biggest problem of all was the renovation works directly above us and the dreadful smell of vanish, paint and constant banging, I am aware that maintenance needs to be done but we should have been advised of this and provided with alternative accommodation. Overall the room was comfortable and provided the essentials.
We utliized the spa services and were happy with the service provided especially given our 1,500 baht My time voucher.
This hotel is in a fabulous location and given it's price it provides good accommodation for a family with children.

Room Tip: Please ask for a lagoon room which has much better views of the lagoon pool and access.
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  • Stayed: September 2013, traveled with family
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Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 11, 2013

Sawasdee Glenn M
Thanks for taking the time a review from your recent stay. It was lovely to read you holidayed with extended family and enjoyed many aspects especially staff were very friendly, great variety of breakfast and enjoyed your spa experience. I appreciate the areas highlighted where we can improve. Great feedback and hope we can welcome back in the near future.
Safe travels
Darren

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Reviewed September 8, 2013

We stayed at the Centara Resort Karon Beach from 30/8 to 6/9 and we can only say it was fantastic. The staff are so nice and polite and could not do enough for us. We had booked a deluxe room but were upgraded in advance to a deluxe plus suite which was a little better and in a more quieter part of the hotel. At first the room did smell of musty air ( due to humidity and no air con on) and we did ask to be moved to our original suite ( but we did find our upgrade was far better to suit our requirements), but decided to stay as the house keeping came and de-odourised the room. Once air con was on it was all fine.

The food was ok and was the complimentary breakfast. Prior to going we did see some negative reviews but for what you pay, you do get a fantastic deal. The negative reviews are propbably down to individuals just being fussy or expecting gold for the price of silver !

Food choice was ok and it was well prepared and hygiene levels were excellent.

The three pools were great ( two big pools and one for kids). Only downside if there was any, was that some selfish individuals do decided to consume food and drinks whilst in the pool which does run the risk of beverages being spilt into the pool. Maybe the pool stuff need to get a little strict with some folk. No after hours swimming or noise as some folk may have experienced.

Amenities in and around the hotel are all fine. Karon beach is approximately 5 mins walk from the hotel. Shops and bars are all very close, as are taxis.

All in all a great resort, very nice and professional staff and a great place to stay whilst in Phuket. Karon Beach is a bit quieter then Patong, and less packed out with the seedy old men on the hunt !

Be sure to check out Tods Travel and Tods massage. Really lovely staff who are polite and friendly. Only regret we have is that we did not utilise the foot massage and head and shoulder massage earlier. For the price and the experience its worth doing every day. Very relaxing and de-stressing.

Used the Hotel spa and massage service. It was average. I am sure outside rates would have been half the cost and just as good.

Would certainly stay at the resort again or any of their other locations especially if they are as good.

One last hint...If you want free WiFi ( which was fine and easy to connect to), sign up to the Centara loyalty card ( its free). With membership you get unlimited free WiFi ( otherwise you get 30 mins free and rest at a charge)

I would utilise the hotel airport pickup and drop off service. Its priced well and is no more then outside taxi charges. Very efficient and professional staff.

Room Tip: If you are family with older kids, try and stay in the lagoon suites.
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  • Stayed: August 2013, traveled with family
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3  Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, On Behalf of General Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 8, 2013

Sawasdee M H,

We appreciate the time you have taken to provide Trip Advisor readers your thoughts on your recent stay. With so many readers on a forum such as this, feedback for both potential holiday makers and us the resort is important. Whilst we strive to improve our shortcomings it is equally appreciated to receive reviews re-enforcing our efforts, such as yours. I look forward to sharing your thoughts with the team.

Kind regards,
Wisa Bousang
Executive Secretary to GM

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Reviewed September 7, 2013

This Resort is centrally located in Karon, so it is very handy to everything. The service was great and our spacious room overlooked the main swimming pool. Huge buffet breakfast was had each day (included in our tariff) before venturing out for the day. Great time had by all!

  • Stayed: January 2013, traveled with family
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1  Thank tivamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, On behalf of General Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 8, 2013

Dear Tivamp,

Thank you for taking the time to provide a review on your stay at Centara Karon Resort. It was a pleasure to read you enjoyed your stay and have provided readers some quality information in determining their next holiday location.

Kind regards,
Wisa Bousang
Executive Secretary to GM

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Reviewed September 7, 2013

We stayed at the Centara Karon resort from the 25th august for 12 nights. It was our first time in Thailand and wont be our last. The hotel was superb and all of the staff were very welcoming and nothing was too much trouble. Lovely people. Breakfast was excellent with wide selection available from the usual hot foods to pastries, fruit and made to order pancakes and eggs. Our room was always cleaned to a high standard and the bed was really comfortable and HUGE. Its very difficult for anyone to find fault with the hotel or its wonderful staff. The 3 pools were really nice with good food available. if you want to book any day trips or tours try 'Adis Phuket Tours' which is located just outside the hotel, turn left as you walk through the barrier of the hotel and its about 15 meters on the right, a really nice lady called Tuk will look after you and give you big savings. She got us a great deal on boat trips and evening shows. A big thank you to all at the hotel and to Tuk for making our holiday so enjoyable, we cant wait to go back.

Room Tip: We stayed in room 1204 at the terraces which had everything we needed but had a very small balcony a...
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  • Stayed: August 2013, traveled as a couple
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Thank Gary650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, On behalf of General Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 8, 2013

Sawasdee Gary650,

It was a pleasure to read your review and know that you had a wonderful stay with us at Centara Karon Resort. I hope we can welcome you and your back in the near future.

Kind regards,
Wisa Bousang
Executive Secretary to GM

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Reviewed September 6, 2013

Started of bad , room was not up,to scratch a couple of bad meals and a few other things , one call to the general manager Daren who was amazing he looked after us so well booked me in for a lovely facial a complimentary dinner , and a refund of a couple of days thank you Darren you saved our holiday.

Stayed: June 2013, traveled with family
2  Thank Clint T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 11, 2013

Sawasdee Clint T,
Thanks for taking the time to provide comment from your stay. We appreciate you highlighting the issues to management when on property enabling us the opportunity to positively affect your vacation experience.
Kind regards
Darren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2013

We stayed at Centara Karon Beach for 10 nights. The buffet breakfast was fabulous, and staff very accommodating to get us seated each morning. The only down fall for our stay was the noise coming from the swimming pool each night, people swimming after hours and not just swimming yelling. It did wake us up for 4 nights out of our 10 so we moved rooms - it was a down graded room and not interconnecting. We loved the pool party on our stay it was set up superbly, the band was great. This is a terrific stay for families, and we would recommend this place for families. Maybe pack earplugs to reduce notice reduction at night.

  • Stayed: March 2013, traveled with family
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3  Thank Mouey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 6, 2013

Sawasdee Mouey,
Thanks for taking the time to provide a review from your recent stay. Im delighted you loved breakfast, enjoyed pool party, but sorry to hear people were swimming at night in one of the pools, we will ask security to be more vigilant.
Regards
Darren

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Reviewed September 3, 2013

We stayed here from the 18-31 Aug.Everybody was so friendly and helpful except the pool staff from the Terrace Pool they were more interested in private conversation.The breakfast was just wonderful rooms very clean the shower was switching from cold to warm all the time.Due to renovations the noise level was quiet loud at times and the smell of paint was not very nice.It would be a good idea if management would let the guests know that renovations are going on.
Very good idea that family's with children stayed in a separate part of the resort.Overall we loved it and we will stay in Centara Karon again.

  • Stayed: August 2013, traveled as a couple
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3  Thank Yvonne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this reviewResponded September 4, 2013

Sawasdee Yvonne,
Thanks for sharing your comments from your recent stay. Im delighted you enjoyed your overall stay and will address the issues you mention.
Safe Travels
Darren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Karon Resort Phuket

Address: 502/3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Karon
#7 Top resorts Hotel in Karon
#10 Spa Hotel in Karon
#11 On the Beach Hotel in Karon
#12 Family Hotel in Karon
#17 Luxury Hotel in Karon
#18 Romantic Hotel in Karon
Price Range: $48 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Number of rooms: 335
Official Description (provided by the hotel):
At the heart of Karon Town, with an abundance of eateries and entertainment options at its doorstep and Karon Beach a short stroll away, the resort is perfectly located to experience the many facets of Phuket. As a destination in its own right, Centara Karon Resort Phuket fulfils every holiday aspiration, from pure bliss at Spa Cenvaree to active holidays and family fun with activities galore, yoga sessions, three swimming pools, waterslides and a kids’ club. This four-star resort, laid out within beautiful gardens backed by green hills, is comprised of four very distinctive residential zones. Couples and small families will find the rooms and Honeymoon Suites at the Terraces a comfortable retreat, and enjoy the option of ocean view or a private outdoor Jacuzzi; while families and groups of friends are spoilt for choice with spacious guestrooms set moments away from the waterslide and games of the Lagoon pool. The generously-sized one- and two-bedroom Cabanas feature a private terrace with a plunge Jacuzzi. As a fun place for families, the resort has a kids’ club with daily activities and three expansive swimming pool areas complete with three children’s pools for the younger ones to splash in, two waterslides and pool games. Pool parties are held regularly, and other activities include tennis and football. The resort also has two restaurants, a sports bar, and three swim-up pool bars A scheduled shuttle service takes guests from the resort to Patong, and Phuket International Airport is reached in less than one hour. ... more   less 
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Also Known As:
Centara Karon Resort Phuket Hotel Karon
Centara Karon Hotel Phuket
Centara Hotel Karon

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