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“enjoyable stay”

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Centara Karon Resort Phuket
Ranked #18 of 132 Hotels in Karon
Certificate of Excellence
kent
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“enjoyable stay”
Reviewed January 2, 2013

stayed here over xmas, had a great time .we had a room in the terrace building which was neat and tidy,ours was on the end so these are a larger room than normal with a huge picture window on one side aswell as patio doors to balcony,there was some noise from nearby bars at night which was annoying if you wanted an early night,so ask for a room facing the hills if you want it quiet,upper floors 4 and above have sea views wich you have to pay more for (500 bht per night ) about £10,we did,nt bother as we don,t spend alot of time in our room ,we like to get out as much as possible, breakfast was great there was something for everyone, english, continental,american and asian you would have to be pretty fussy not to find something you liked.pool area,s were clean and daytime snacks were good and reasonable price,gardens and communal areas were well kept.staff were always helpfull with the ever present thai smile,beach is five minutes away and lovely white sands and water warmer than the hotel pools ! lots of restaurants just outside the hotel,thai food is amazing and cheap! don,t be afraid to try the street vendors for satays and pad thai, pancakes and fruit,wedid many times with no tummy upsets, if you get chance go to phi phi island it cost us 1550 baht (£31) for one night stay including breakfast and taxi and ferry travel there and back,it really is a lovely place,hire one of the local long boats to take you snorkelling and around the coves, so go and enjoy thailand we did !

Room Tip: tropicle rooms are probably the quietest/terrace rooms have sea views but some street noise
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  • Stayed December 2012, traveled with family
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Helpful?
1 Thank jonas s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, January 4, 2013
Sawasdee Jonas S,
Thanks for staying with us at Centara Karon Resort and we appreciate you sharing your thoughts on your recent stay with us. Im delighted you enjoyed your stay especially that you found breakfast great and offering something for everyone as well as our staff were always friendly with that famous Thai smile! You have added some nice tips about going to Phi Phi and getting around the caves on the cheap, that readers will appreciate. Sorry to read of the noise nearby as this time of year the nearby restaurants and bars are quite lively. Our Lagoon, Cabana and Tropicale rooms are always quiet. I look forward to your return.
Best Wishes
Darren
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manchester
Level Contributor
61 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 1, 2013

We picked this hotel based on location as we wanted to explore the Karon/Patong and general Phuket areas. We booked through Trailfinders and they advertise this hotel as a 3+ star which I think is the right level, if you tell people its a 4 star, thats when they start getting disappointed I think.
On arrival in the evening, we were greated by smiling staff and given cold drinks/towels whilst being checked in. It was that quick that we didn't have time to finish our drinks which is good (in a way) as you just want to get in when you get there!
We stayed in a Lagoon Deluxe room and this was very large, simply furnished but clean, which is what we were expecting. The bathroom was also large with a decent pressured shower. They did offer us the baht bonanza but we didnt take it as we ate out every night.
Our room was cleaned well every day, the staff were all lovely and the breakfast was good, yes it was a bit same same after a week but there was still plenty of choice. I also thought that for a hotel drinks and food prices were reasonable, yes they are less outside but you are paying for the convenience.
The 3 pool areas were great, even though we travelled as a couple we generally stayed around the lagoon pool as this was more lively. Yes there were loads of kids but there were just playing. We tried the tropix pool and it seemed very crammed in.
Outside of the hotel, it has everything you can wish for. We tried the Bamboo house which was lovely for food but didn't try 2 chefs as it was mainly western food and I dont go on holiday to Thailand to eat that but it did look like a nice restaurant. We tried one on a side street by the beach called Gings, this was past the Karon Mall going away from the main resort and up a side street, we only found it on our last night in Karon but it was lovely, very honest staff too as she told us when she thought we were ordering too much and not many places would say that!

Overall, we are already planning on coming back to here for a holiday, this was the first of 2 very good weeks of holiday and I can't wait to visit again -the area and the hotel

Room Tip: Lagoon rooms are great for all but we preferred having a balcony so that it stops some of the noise...
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  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank dinglenoam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, January 2, 2013
Sawasdee dinglenoam,
Thanks for taking the time to provide a review.
Im pleased you enjoyed your stay and that you cannot wait to return to Phuket and our resort. Your comment on star rating does vary from country to country however I suggest consider location, room rate, resort facilities, service standards, package inclusions and accomodation standards when determining whether what you paid was a reflection of your value for money. Our resort offers several different room categories and the rate will vary accordingly.
Best Wishes
Darren
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Perth, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 31, 2012

Just returned from a 7 night stay at the Centara Karon Resort with my husband, 3 year old and 7 year old.
We stayed in a pool cabana room which I high recommend. Room was big and comfortable and the bathroom was huge.
The staff are very friendly and helped out wherever we needed.
We had breakfast everyday at the hotel as it was included in our stay. The buffet was good and had a wide selection of food from fruit, yoghurts and pastries to eggs, bacon and sausage.
The resort is clean and well maintained and the gardens are lovely. We only used the lagoon pool which was great and we all enjoyed it.
The hotel is in a great position and within easy walking distance to many restaurants and salons and shops. We felt very safe walking around at night with our children.
Quick walk to the beach and there are tuk-tuks nearby to take you anywhere you wish.
Had a wonderful time and cannot wait to get back to Thailand soon. Will definitely use Centara again.

Room Tip: Pool cabana rooms are excellent. We had room 1016 which is perfect of you have kids as its is close...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sc0ttsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, Public Relations Manager at Centara Karon Resort Phuket, responded to this review, January 10, 2013
Sawasdee Sc0ttsa,

It was a pleasure to read your review and know that you had such a wonderful stay with us at Centara Karon Resort. I hope we can welcome you and your family back in the near future?

Khob Khun Kha (Thank you)
Chompoo
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Coventry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 30, 2012

Having not known it was a 4 star till we arrived was our fault. We turned up and was a little disappointed as we thought this was a 5 star for some reason. It did at first appear a little dated in the rooms etc, but very clean and every thing worked!
There was work going on by one pool, but with the option of 3 different pools this really did not matter.
Reading other reviews did make me laugh, me and my girlfriend normally stay in resorts a little better then this, but did enjoy staying here. Yes the wifi is not free and if busy you do get kicked off, yes the breakfast is not of a English fry up quality but this is Thailand!
I found the staff more then Friendly and couldnt do enough to help and everywhere was clean!
Great location, Great staff and would go again

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Aron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, January 2, 2013
Sawasdee Aaron J,
Thanks for sharing your comments from your recent stay. Im delighted you enjoyed your stay. FYI - Centara has a range properties including the 5 star Grands, that perhaps you were thinking of? Anyway Im pleased you enjoyed your stay regardless.
Best Wishes
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 29, 2012

Sorry to those who think this was a nice place, but no way would I tell anyone to stay here. Spend a little more on one of the TRUE 'resorts', as this is not one of them.

I should have know when I found out this was the first place I stayed or ate in SE Asia that did not provide free WIFI that this wasn't going to be a good experience. The bathroom was old, the water came out rust colored, the lighting was awful in the room. The pools look fabulous in the pictures, but they're really smoky and trashy and while it's not the property's fault it rained while I was there it is their fault when most of the umbrellas leaked and provided no respite from the drizzle!

Breakfast sucked (what else can I say) and the staff was the least friendly of any place I visited in my month long trip.

Oh yes, and if you can stay away from Phuket, do. I wanted a few days on a lovely beach in between the other places I was visiting, and this is not the place to find that. Poor Phuket has been trashed by too many tourists, not enough government regulation, and an obvious money grab by residents in the 90's when the place was growing so quickly it grew itself to death. So sad.

Room Tip: I stayed in the tower and had a great view, about the only good part of my stay.
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  • Stayed November 2012, traveled solo
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Helpful?
Thank Pam9688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, December 30, 2012
Dear Pam9688 from Virginia,
Thanks for trying to convey your experience on this forum. As Manager I do attempt to respond to TA reviews as its important we value feedback as much as readers appreciate travel tips. It was hard to understand most of your comments, perhaps it was jetlag!
Should have time to write some constructive comments, we would love to hear them.
Best Wishes
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 29, 2012

rooms were nice and clean. location was good. breakfast was average, didnt have dinner here. staff werent really friendly. our sink was broken in the bathroom, i hadto speak to someone at reception three times before it was fixed. ok hotel but, wouldnt rush to go back there.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SLK1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, January 2, 2013
Sawasdee SLK1988,
Thanks for providing comment on your recent stay. Im delighted you liked your accomodation as well as our location. Im sorry our staff did not live up to your expectations as well as our lack of follow up to your maintainance issue. We will address and work harder to improve.
Safe Travels
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 26, 2012

I booked Centara expecting quality but i'm disappointed. We are paying high season prices and the Terrace pool has building work going on even during the Christmas period. The noise totally spoils the ambience, there are other pools but I think the hotel could have chosen a better time to renovate.
The tea and coffee at breakfast is disgusting all pre made in huge urns.
The bathrooms in the terraces need painting.
Just wish i'd chosen some where else this is definitely an average 3 star.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Soakedgeordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management77, General Manager at Centara Karon Resort Phuket, responded to this review, December 26, 2012
Merry Christmas Soakedgeordie,
Thanks for providing a review and I am sorry we left you disappointed. I apolgise that work was undertaken to upgrade the toilets in one of our three pool areas. I am also sorry you didnt like the tea and coffee but hopefully you loved the rest of our breakfast spread!
Have a Happy New Year!
Darren
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Centara Karon Resort Phuket

Property: Centara Karon Resort Phuket
Address: 502/3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Karon
#7 Top resorts Hotel in Karon
#9 On the Beach Hotel in Karon
#11 Spa Hotel in Karon
#15 Family Hotel in Karon
#17 Luxury Hotel in Karon
#18 Romantic Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Number of rooms: 335
Official Description (provided by the hotel):
At the heart of Karon Town, with an abundance of eateries and entertainment options at its doorstep and Karon Beach a short stroll away, the resort is perfectly located to experience the many facets of Phuket. As a destination in its own right, Centara Karon Resort Phuket fulfils every holiday aspiration, from pure bliss at Spa Cenvaree to active holidays and family fun with activities galore, yoga sessions, three swimming pools, waterslides and a kids’ club. This four-star resort, laid out within beautiful gardens backed by green hills, is comprised of four very distinctive residential zones. Couples and small families will find the rooms and Honeymoon Suites at the Terraces a comfortable retreat, and enjoy the option of ocean view or a private outdoor Jacuzzi; while families and groups of friends are spoilt for choice with spacious guestrooms set moments away from the waterslide and games of the Lagoon pool. The generously-sized one- and two-bedroom Cabanas feature a private terrace with a plunge Jacuzzi. As a fun place for families, the resort has a kids’ club with daily activities and three expansive swimming pool areas complete with three children’s pools for the younger ones to splash in, two waterslides and pool games. Pool parties are held regularly, and other activities include tennis and football. The resort also has two restaurants, a sports bar, and three swim-up pool bars A scheduled shuttle service takes guests from the resort to Patong, and Phuket International Airport is reached in less than one hour. ... more   less 
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Also Known As:
Centara Karon Resort Phuket Hotel Karon
Centara Karon Hotel Phuket
Centara Hotel Karon

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