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“Second visit here and great value, service again !”

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Centara Karon Resort Phuket
Ranked #18 of 132 Hotels in Karon
Certificate of Excellence
Brisbane, Australia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Second visit here and great value, service again !”
Reviewed August 26, 2011

My partner and I had previously stayed here in September 2010 ( our first time ) and had enjoyed the location and facilities so much that we returned in January this year. This visit we also planned for my parents to join us for the final week. Once again we were impressed with the level of service and friendliness of all staff we came in contact with. Nothing was ever too much trouble - starting with the housekeeping staff right through to the duty manager Jim. The breakfast buffet, whilst suffering a little from lack of variety, was always fresh and plentiful, with the table staff keen to offer any assistance. The omelettes are very tasty and made to order of course.

We stayed the first few nights in a superior room which is the basic room and upgraded to the honeymoon spa suite . You need to be aware when booking, that some superior rooms face the older apartment building next door - not a great view and very hot in the afternoons. Request either a superior room with mountain views or if you wish to pay more try the deluxe rooms which offer a limited executive style club facility. The deluxe rooms though are generally based in the more family oreintated area - hence more noise and people, We have generally found the hotel style superior room is ample for space and locaton . Of course if you have the money, definitely try the honeymoon spa rooms, providing a larger room facing the ocean and a large uncovered deck area with sun lounge chairs and a spa. Warning - the spa water will be a touch brown from the local water, so add some bubble bath mix and all is good !!

The location of this resort is very handy to the centre of Karon and the local beach - much quieter than Patong. I have only eaten the breakfast in the resort, and a few poolside snacks, as the local restaurants are great value with good quality food. I recommend you try the Red Onion at Karon - small Thai cafe/restaurant - you will wait for a table on busy nights, but the value and taste of the food is worth it .

The resort appears to be split in to family friendly areas, and singles / couples areas. The hotel style room area has its own pool, aimed more towards singles/couples and is quieter as a result. The deluxe room area has its own separate restaurant and two pools for families and kids - the concept works well, providing you with ample choice of which environment suits you best. Food in the second restaurant is simple, yet tasty and of good restaurant quality. All pool areas offer happy hours for food and drinks - with swim up pool bars for the hot afternoons.

We tried the spa and health centre and enjoyed a couples romance pack - whilst it was a lot more expensive than the local massage centre, the benefits of a private sauna and jacuzzi, followed by a private aromatic massage together, made it well worth the money and a great romantic experience together.

The resort staff were most respectful and welcoming to my parents ( in their mid 70's) and took great lengths to ensure their stay was enjoyable.

If you are looking for a clean and affordable 4 star resort for families or couples, give Centara Karon a lot of thought - we hope to return again in April 2012 and cant wait to see the friendly staff again . They even remembered us from our last visit - nice service touch !! Enjoy your travels ................................................

Room Tip: request a room overlooking mountains or uprgrade to the honeymoon spa for value and views
See more room tips
  • Stayed January 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank relaxed-traveller59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
sydney
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 25, 2011

We have just returned from a two week stay at the Centara Karon(my husband and 15 month old). Had the most wonderful, relaxing holiday and were very impressed with the facilities at this hotel. We had a deluxe lagoon room which was great. A good size with huge bathroom and plenty of room for king size bed and a cot which the hotel provided for us. The only slight annoyance was that there is no lift so we had the carry the stroller up the two flights of stairs, but no big deal really. Our room was second floor with a view of the lagoon pool and hills behind the resort. We spent most of our stay at the lagoon pool. Fantastic for kids(and adults). This resort is also in a great location, away from the craziness of Patong(but only a 10 min trip) but plenty of restaurants, shops and near the beach. We only visited the beach once for a look, it is lovely but spent our time by the pool.
Ate at the restaurant for breakfast and meals by the pool. Breakfast amazing. Pool food fine. At night we ate at Kai's,Family Seafood Restaurant, Karon Seafood and Red Onion.Not sure what all the fuss is about with the Red Onion though. Plenty of good nice clean restaurants all offering similar food and super cheap.
Great market tue and sat nights at the temple. Worth visiting there.
All in all, an amazing holiday and fabulous property that I would have no hesitations in recommending and am looking forward to return to sometime in the future.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank holly40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
215 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 23, 2011

We just got back from 9 nights in this fantastic place and we loved it ... it is not your 5-Star luxury resort, but it is a very well priced 4-Star that has all the effects and trimmings you could need. It is very conveniently located, with many restaurants and bars just outside the front door and a nice little strip of markets and additional things like pharmacies etc.
Do yourself a favour and stay away from the classic tourist recommended places like Red Onion, and try some of the smaller little restaurants that you would not normally consider. The food will often please you immensely.
We loved our stay, the staff are great, the pools fantastic and we will definitely be going back next year if possible.

Cheers

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TheTravellingAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N Ireland
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 23, 2011

What a wonderful place. Staff superb. Upgrade to a cabana room. I managed to blag it for £10 extra per night. Upgrade when u arrive as the hotel will negotiate. Only downside was location. It's set in karon town and not on the beach. The actual beach was extremely rough due to the monsoon. Kata beach was beautiful. If you want to book trips go and see Tuk who works across from the hotel gates in a travel agents. She was brilliant and the prices were super. Would absolutely recommend this hotel to anyone. The wonderful staff make it magical.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chopper44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 22, 2011

Just got back from ten days at this resort. Whilst what follows is not the most glowing review, if you manage to get a good deal (and there are plenty of deals around offering additional free nights) this resort is ideal for families as the Lagoon pool and surrounds cater very much to children.

We booked accommodation/benefits at the Tropicale Club wing thinking it would provide the benefits advertised only to be bitterly disappointed on arrival to find out renovations were being conducted to that area. If a guest wanted to access the free internet and other club benefits they needed to go down to the main lobby area which was at the other end of the resort. As it turned out the benefits weren't that great, for example:
- We had no additional concierge care and assistance
- The all day tea and coffee service was just the same as what is provided in the rooms (no flat whites even though there is a coffee machine waiting to be used or twining's tea - you had to pay for these)
- The daytime snacks were very average consisting of nuts, fruit and mini dried-up sandwiches.
- The nightly cocktails were each guest being allowed 3 drinks of a resort nominated cocktail, Singa beer or South African wine from a 'box'. The nominated cocktails were either Absolut Vodka with pineapple juice and red stuff or Vodka with instant coffee - they were awful choices, not the margaritas or pina coladas one would expect. If you want good cocktails have them at the 'happy hour' and get your beer from the supermarket close to the resort.
- We saw no exclusive daily food and beverage promotions for 'club' guests.
- As mentioned previously the Internet access was down at the main lobby and if you wanted it up in the club area you had to pay additional rates which were very expensive.
- I only saw yesterday's newspapers and no other reading materials and we didn't get the 'complimentary "jet-lag de-stress" neck and shoulder massage'.
- The Tropix rooms were just okay, I can see why they are doing major renovations to this area. The bathrooms were very out dated and a bit grungy.

Before arrival we did email the resort twice requesting a ground floor room hoping that this would give us easy access to the pool. However, we were given a room on the second floor which was better than the ground floor as there were lots of mosquitoes in the gardens. To avoid the mosquitoes and to have a sea view we decided to upgrade to one of the Honeymoon suite's in the Tower. This was a good move even if it did cost us 1000 Baht a night more as the view was great from the seventh floor! The only downside to the suite was a very lumpy mattress that gave us both sore backs.

We had room service once and it was very good and reasonable priced, the resort also doesn't charge for buckets of ice which is nice. We ate at lots of very good restaurants close to the resort - the favorite was the Red Onion, I would love to spend more time in Karon just to work my way through the menu. The breakfast at the resort was good and lots of choices.

This is a 3.5 star resort in a great location within walking distance of the beach and shopping outlets. The resort would be good for a family wanting to enjoy the children's pool and the child centered activities at the Lagoon wing. However, I would not bother with the Tropical Club till the renovations are completed and the benefits improved.
All of the above feedback was given to the management before we left and I did not get a reply, so I look forward to seeing if they post a reply on this public forum.

Room Tip: Don't bother with the Club and the mosquitoes - get a room high in the tower with a sea view
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Kerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMCKR, General Manager at Centara Karon Resort Phuket, responded to this review, August 24, 2011
Dear Valued Guest

I appreciate your time taken, to give us your valuable feedback on Tripadvisor and I am very happy to hear that you would recommend our Hotel for families. However I am deeply sorry to learn, that certain facilities and services did not meet your standards and I personally and sincerely apologize for the inconvenience caused. The reason for not replying any sooner, is simply, that we like to get our Team involved before replying, to gather all possible Information and we can then reply back to you in a professional and educated manner. This helps us to learn and avoid similar challenges in the future and to give you a honest reply. As we do have your contact details on hand, we will get in touch with you shortly and directly to respond to your comments in more detail.

Again we appreciate your feedback and hope we can welcome you again one day to offer you only the best of our Thai Hospitality.

Kind Regards

Andreas Korf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 21, 2011

Centara Karon was wonderful.... We upgrade our room to the family deluxe room once we arrived. Our children are aged 10 and 12 years. The room had great space for us all. The resort was beautiful, clean and the staff were amazing. The location was wonderful, walking distance to everything... 10min tuk tuk ride into Patong... I would highly recommend this resort... Infact we are re booking again it was that good...PERFECT HOLIDAY :)

  • Stayed April 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank UtataoFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed August 21, 2011

The best holiday of my life.Great location to many places.Great value as a family vacation and wonderful people.Can't wait to go back.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lolly1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Centara Karon Resort Phuket

Property: Centara Karon Resort Phuket
Address: 502/3 Patak Road | Karon Beach, Karon, Phuket 83100, Thailand (Formerly Central Karon Beach Resort)
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Business Hotel in Karon
#7 Top resorts Hotel in Karon
#9 On the Beach Hotel in Karon
#11 Spa Hotel in Karon
#15 Family Hotel in Karon
#17 Luxury Hotel in Karon
#18 Romantic Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Centara Karon Resort Phuket 4*
Number of rooms: 335
Official Description (provided by the hotel):
At the heart of Karon Town, with an abundance of eateries and entertainment options at its doorstep and Karon Beach a short stroll away, the resort is perfectly located to experience the many facets of Phuket. As a destination in its own right, Centara Karon Resort Phuket fulfils every holiday aspiration, from pure bliss at Spa Cenvaree to active holidays and family fun with activities galore, yoga sessions, three swimming pools, waterslides and a kids’ club. This four-star resort, laid out within beautiful gardens backed by green hills, is comprised of four very distinctive residential zones. Couples and small families will find the rooms and Honeymoon Suites at the Terraces a comfortable retreat, and enjoy the option of ocean view or a private outdoor Jacuzzi; while families and groups of friends are spoilt for choice with spacious guestrooms set moments away from the waterslide and games of the Lagoon pool. The generously-sized one- and two-bedroom Cabanas feature a private terrace with a plunge Jacuzzi. As a fun place for families, the resort has a kids’ club with daily activities and three expansive swimming pool areas complete with three children’s pools for the younger ones to splash in, two waterslides and pool games. Pool parties are held regularly, and other activities include tennis and football. The resort also has two restaurants, a sports bar, and three swim-up pool bars A scheduled shuttle service takes guests from the resort to Patong, and Phuket International Airport is reached in less than one hour. ... more   less 
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Also Known As:
Centara Karon Resort Phuket Hotel Karon
Centara Karon Hotel Phuket
Centara Hotel Karon

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