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All reviews rooftop pool karon beach swimming pools are amazing minutes walking distance to the beach daily breakfast recommend this hotel nice hotel staff at reception location is great wonderful stay pool access room restaurant staff welcome drink deluxe room our honeymoon nat minuites
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Reviewed January 15, 2020 via mobile

When we arrived at 7.30pm on 3rd January and checked in, we were given a twin room instead of a double room. When we went back downstairs to reception and asked to be moved to a double room, they said they were fully booked and nothing they could do. We had to wait 30mins whilst housekeeping pushed the twin beds together.
Unhappy with this solution as we had booked the room months ago, they said they could move us to a double room the following day. As we had a trip booked from 6.30am - 5pm the following day, they could only complete this request if we did not unpack our bags and left everything ready for them to move rooms at noon.
With only 3 nights in total at the hotel, this was highly inconvenient for us and we were uncomfortable leaving all our valuables such as passports outside the safe and unattended with our bags and therefore felt the only option was to remain in the twin room.
The service was not up to standard for a 4* hotel, expecting a simple apology to be enough. The room has ants everywhere, the bed is like sleeping on a hard floor, the bathroom is old and unhygienic and the room was conjoining to another room. The toilet drains made the room smell. There’s no pictures of the bathroom for a reason.
You also have to request for your room to be cleaned every morning at reception, between certain times. Not a rule I’m familiar with at a 4* hotel.
Overall, we have not received the room or service we have paid for and it has generated a lot of stress during our holiday.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank K2929HZhayleyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChanalaiHillside, Manager at Chanalai Hillside Resort, Karon Beach, Phuket, responded to this reviewResponded January 16, 2020

Dear K2929HZhayleyd,

Thank you for sharing your feedback and I’m sorry to read your experience didn’t meet your expectations. We regret that some of these factors had inconvenienced you during your stay and thus made it less memorable than was expected. You will be glad to know that we have addressed these issues with the respective Departments and that there will be improvements in the areas you had mentioned.

Yours,

Saichol Intawong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020

This hotel is a real haven from the bustling central Karon located a short walk away. We enjoyed going to where all the action was, but loved coming 'home' to this peaceful hotel. The room we had was a delux with a pool view, very spacious with a lovely bathroom. Our room was serviced every day without fail with 2 bottles of water supplied. On arrival a lovely fruit platter was in our room. The pool is large, inviting and very clean. The rooftop pool is wonderful for watching the sun set with the one you love! The staff were always professional, approachable and gracious. I had some issues with my phone and return flight and they were only too happy to help me. We dined at 'Sweet and Sour' a number of times located a short walk down the hill - lovely atmosphere, great food and music and very reasonably priced (around $30 AUD for a 3 course meal for 2. We did two tours booked through Jessie at the hotel and got a discount, so really no need to do it downtown. She was very friendly and efficient. The breakfasts were good - loved getting our freshly made omelettes from our lovely lady! Only thing we would suggest is that fresh fruit juice would be nice to have and also a better variety of pastries. We highly recommened this hotel! It was my first time to Thailand ( my partner has been there several times). So happy he introduced me to this beautiful place full of smiles!

Room tip: Choose a room facing the pool on a high floor
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank Lavenderdays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChanalaiHillside, Manager at Chanalai Hillside Resort, Karon Beach, Phuket, responded to this reviewResponded January 16, 2020

Dear Lavenderdays,


We sincerely appreciate your positive feedback regarding your visit. Thank you very much for your five-star review. I will certainly pass along your kind words to my team. Please visit us again soon. We'd love to have you back for another comfortable stay at Chanalai Hillside resort.

Yours,
Saichol Intawong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

nice feel really good in this hotel and everything is okay. clean bed and clean balcony. breakfast was good and has many options. everything was perfect and staff very friendly. pool is great, huge and nice view.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank keytopool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChanalaiHillside, Manager at Chanalai Hillside Resort, Karon Beach, Phuket, responded to this reviewResponded January 16, 2020

Dear keytopool,

Thank you for taking a moment to write with us a review here on TripAdvisor. It's been our great pleasure having you here and we are glad that you enjoyed your stay with us. Thank you and we look forward to welcome you here again in the future.

Yours,
Saichol Intawong

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Reviewed January 11, 2020

we wanted to spend the greater part of our holiday in Phuket and chose this hotel because of its location and view. From the moment we arrived, we did not regretted our decision. This is truly excellent hotel, in a wonderful location , a hillside with amazing mountain view of this beautiful part of the world.
Excellent breakfast buffet to start our day.
The hotel is run properly, excellent service. We have stayed for nine days and were reluctant to leave!

Date of stay: January 2020
Trip type: Traveled with family
Thank nicehotel2957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChanalaiHillside, Manager at Chanalai Hillside Resort, Karon Beach, Phuket, responded to this reviewResponded January 13, 2020

Dear nicehotel2957,

We sincerely appreciate your positive feedback regarding your visit. Thank you very much for your five-star review. I will certainly pass along your kind words to my team. Please visit us again soon. We'd love to have you back for another comfortable stay at Chanalai Hillside resort.

Yours,
Saichol Intawong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020 via mobile

It is located on a hill, 8-10 minuted by the small town. Very friendly and helpful staff! The rooms were clean and spacious. Breakfast and dinner at the restaurant are convenient and tasty. A good choice and great value of money.
Definitely a four star*

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Departuredue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChanalaiHillside, Manager at Chanalai Hillside Resort, Karon Beach, Phuket, responded to this reviewResponded January 13, 2020

Dear Departuredue,

Many thanks for your nice review, I'm glad to read you have a pleasant stay with us. We look forward to welcoming you again, should your travels take you back to Phuket.

Yours,
Saichol Intawong

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