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“New hotel - not my style but good for what it is” 3 of 5 bubbles
Review of Chanalai Hillside Resort

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Chanalai Hillside Resort
Ranked #44 of 132 Hotels in Karon
Certificate of Excellence
Melbourne, Aus
Level Contributor
79 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“New hotel - not my style but good for what it is”
3 of 5 bubbles Reviewed April 2, 2014 via mobile

Booked a pool access room at a sister hotel but our room's aircon was faulty ( I interpret that as over booked) so we were offered a room downgrade plus free dinners or a pool access room at the new Chanalai Hillside. We wanted pool access so ended up here.

CH opened in Feb 14 and as such, everything is clean and new (our tv remote was still in plastic). It is located a little out of the way, about a 10 min stroll to the Karon roundabout.

Room - modern design, great aircon, large bathroom, comfortable and large bed.

Pool - shallow but pleasant, epecially nice if you have a pool access room and can slip right in.

Breakfast - many options of varying quality. Lovely breakfast staff.

Overall - I would say this place is more hotel than resort. It is quite a sterile environment lacking any ambience. It is not a place you would want to spend your day at, more of a home base from which to go on tours, the beach or explore. There is nothing Thai looking about this place, it would not look out of place in a major city such as Sydney or Melbourne. Clientele appear to be exclusively Russian or Chinese.

Being new, there are teething problems - nothing major enough for me to air in this forum but I have relayed these directly to the manager who hopefully takes this feedback on board. She seems eager to please.

I note only 1 previous review (Russian) and hope this review provides sufficient information to the english speaking tourist to make an informed decision on whether this place will suit their needs.

Stayed March 2014, traveled as a couple
3 Thank Sid_Fernwilter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chanalai H, Guest Relations Manager at Chanalai Hillside Resort, responded to this review, June 12, 2016
Dear Sid_Fernwilter,

Greetings from Chanalai Hotels and Resorts!!!

Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your candid feedback regarding your stay with us at ‘Chanalai Hillside Resort, Karon Beach - Phuket’.

We regret that we could not deliver the true Chanalai Holiday experience to make your stay exceed of your expectation. We really hope that you will give us an opportunity to serve you again in the future.

If you have plan to visit Phuket with special price of accommodation, please feel free to email me at hm@chanalaihillsideresort.com and I will be happy to offer best rate for you personally.

Best regards,

Maliwan Wongwai
Guest Service Centre Manager
Chanalai Hillside Resort, Karon Phuket

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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264 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
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Additional Information about Chanalai Hillside Resort

Property: Chanalai Hillside Resort
Address: 10 Patak Road, Soi 24, Karon Beach, Karon, Phuket 83100, Thailand (Formerly Tropical Karon Resort)
Phone Number:
Location: Thailand > Phuket > Karon
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 On the Beach Hotel in Karon
#37 Luxury Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Chanalai Hillside Resort 4*
Number of rooms: 211
Official Description (provided by the hotel):
Chanalai Hillside Resort, located in a privileged area just 5 kilometers from the famous Patong Beach shopping and Night entertainment area and only 500 meters to Karon beach. Chanalai hillside Resort offers an exclusive accommodation in a unique enviornment Where travellers will find the comfort and the convenience of their homes at Reasonable rate. ... more   less 
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Also Known As:
Chanalai Hillside Resort Phuket/Karon

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