Upon arrival we were greeted with a cool towel and drinks, then had our bags carried to our room.
The bed was very hard, I didn't mind so much but my partner ended up with a very sore back. Two mattress toppers were needed until he could sleep on it.
The room was nice, the air con worked well. We had trouble with our toilet but that is just the poor plumbing of the country.
The rooms seemed to get alot of lizards in them, I thought they were rather cute.
The staff was very friendly, a little slow when it came to their meal times. Everyone just vanished.
Karon it self was beautiful, I preferred to eat out than at the restaurant. The hotel restaurant food was of poor quality and alot more expensive than the restaurant food on the main road.
I was hesitant at first to eat it but found it clean and alot nicer than at the hotel. Seafood was caught daily and cooked on a coal BBQ with butter and garlic. All for around $13 AUS.
The pool access was nice, pool got dirty very quickly after any rain but seemed to settle quickly.
I didn't like the cleaning service, we were locked out of our room after sitting on the back veranda next to the pool, even after I asked the cleaner not to lock the back door, This happened at leased 4 times before I left the door open and sat right next to it.
2 water bottles were given to us each day, it would have been nice if they were put in our fridge.
I had clothes, make-up and jewelry taken from my room by the cleaners, When i notified the hotel i was told that there was nothing they could do but ask her to give my stuff back. When she said no I was pretty much told to suck it up.
As Well as around $100 taken from my wallet after I left my bag unlocked for 1 cleaning visit.
Once I realised my possessions were being taken I locked all my bags and requested a different girl to clean my room.
One night my partner and I made friends with the couple in the room next to us, we sat in the pool behind our room and talked to them, at 11pm we were told to go inside our rooms as we were disrupting the hotel. We had no neighbours in that wing and were not being loud.
I don't recommend this hotel for younger couples or arty goers.
Upon leaving we were given our bill, they had charged us for things we didn't eat or drink. As Well as laundry service that we didn't use as there was a laundry place up the road.
When we protested the bar staff were called over to verify our claims and were again told to suck it up.
We were forced to pay $400 AUS for things we didn't use.
I will not be staying here again when I go back next march, The Hilton up the road or another beach seems like a better option.
I will also lock my bags with a padlock when my rooms are cleaned
- Official Description (provided by the hotel):
- The only hotel offering direct pool access from all rooms, where room services serve by boat. ... more less
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- Also Known As:
- Access Resort And Villas
- Access Resort & Villas Hotel Karon
- Access Hotel Karon
- The Access Hotel
- Access Resort & Villas Phuket/Karon