We stayed at the Hotel in June 2012, we had an overall great time! When we checked in we found the reception staff to be friendly and helpful. We were checked in to what was a deluxe room with its own outside spa bath, which was an absolute disaster!! Upon checking in we found the most awful mould smell in the room which was unbearable. We decided not to mention anything yet as we have not slept for over 30 hours and all we wanted to do was chill! The room is extremely spacious more than what you would expect. The first time we wanted to take a shower ALL the towels was stained and rock hard so we had to request fresh ones. Our first night sleep was something out of a horror story… The Air Conditioner is placed right above your bed which was extremely noisy, and to top it off it was leaking through the night! You had to sleep on the corners of the beds otherwise the water drips on you (imagine the sound). During the day before, the air con tripped its power about four times and we had to call maintenance to come and fix it.
The mouldy smell never disappeared and it was honking. The spa bath outside was made of natural stone (I presume, not an expert) but the bottom edges was full of green mould. We then decided that we are not going to stay in this room and would rather go to a standard room where everything is working and clean. We spoke to a lady we think she was the Guest relation manager who then advised us that we can move to the new wing?? The new wing was a day and night difference, the standard rooms made the old deluxe rooms look like a 1 star.
We eventually paid 500 bhat per night extra to upgrade to a pool access room which was fantastic. The rest of the resort was great and staff helpful and friendly.
Ps when staying there make sure you know where you will be staying as we know of a few people that was queuing to complain about the same things we were.
- Official Description (provided by the hotel):
- The Old Phuket - Karon Beach Resort is located in the central tranquil of Karon Beach, charming and beautiful with its spectacular view of swimming pool and hilly. ... more less
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- Also Known As:
- The Old Phuket Hotel Karon
- Old Phuket Karon
- Old Phuket Hotel Karon
- The Old Phuket Karon