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“Relaxing beach resort with all amenities”

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Hilton Phuket Arcadia Resort & Spa
Ranked #32 of 132 Hotels in Karon
Certificate of Excellence
Bent NM
Level Contributor
408 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
“Relaxing beach resort with all amenities”
Reviewed April 30, 2014

Fine place on a fine beach. Hilton has spacious rooms with thoughtful layout. We had a great view of sunset over the Andaman Sea. Our room had a step which was lighted at night. We had a big glass desk which was useful. When the staff sensed that I had trouble using an optical mouse on glass, they left me a mousepad.
Several restaurants on site offer a variety of foods. If Sails restaurant has a buffet, it means a tour bus is dining. Otherwise, you can order off the menu. Don't miss the little ice cream place on the ground floor.
The beach is all public and filled with deckchair and parachute ride vendors. A crossing guard will across the road. Karon Beach is beautiful and sandy. There are plenty of freshwater pools at the hotel.
The hotel is about an hour south of the airport. I strongly recommend that you e-mail the hotel to arrange a car for transport both ways. Price is comparable to a taxi, and the hotel car comes with water bottles and a cool towel. You meet your driver outside the building on the left.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Odis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (455)
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English first
Hanoi, Vietnam
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 28, 2014

Maybe it was the 3 conventions staying here at the same time but no one seemed to care about service or information. The beach is across a street and full of trash. Realize it's public but is anyone taking care of the part in front of the hotel? Also, no indication if the chairs belong to the hotel or to the local tout requesting money to use them. No towels at beach and no signs at hotl to say bring your own. Chairs on beach are old and dirty. No complimentary water at pool and no drink service. although billed as a family friendly resort, the bad live music at the central bar blared until midnight so those nice beach view rooms you paid extra for? Forget it. Staff is pleasant but the lack of information means you have to hunt them down for anything. Not worth the money.

Room Tip: Go elsewhere
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  • Stayed April 2014, traveled with family
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    • Cleanliness
    • Service
Helpful?
1 Thank SurabayaSling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 28, 2014

We booked & stayed in a Garden View Junior Suite on Level 6 which in itself was very nice, very spacious, and although an ageing hotel was very good. However - for the entire first 24 hours of our stay we had what sounded like elephants stomping in the room above us. Staff & management attended to our room, and with such loud & never ending banging, they kindly & quickly shifted us to level 9 in another Junior Suite. NB - The guests in before us had apparently complained about the same issue.

Some of the key pro's & con's we would like to summarise as follows;

Room service was fast, efficient, friendly and the standard of food was good. The buffet breakfast offered such a drab, cold, soggy, boring selection of food we couldn't eat at it. The swimming pools are all great, well maintained & clean. The expansive property & gardens are stunning in every way possible. The staff everywhere were competent, friendly, hospitable & gracious. We love Karon and reckon its the best place too stay in Phuket. Another comment - we have never seen so many Russian people in my life, which as a friendly overseas Australian traveler, we found them aloof, rude, arrogant, nasty people who treat the Thai people badly/as inferior, which we find offensive.

The Junior Suite was great, it met our expectations, we had great views, gorgeous sunsets, terrific air conditioning, comfortable bedding, good wi-fi, and we recommend booking that room type at the right price.

We do recommend the Hotel, and if you have a problem and you ask Hilton staff for help, they will oblige happily.

Room Tip: Junior Suite was fantastic and try to get a partial view of the ocean, as the sunsets are stunning b...
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BA300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 28, 2014

We had an amazing week here with our two teenage kids, my dad and his wife.. It is a vast place covering so much ground, yet never feels big!. The rooms we had in the Adanam wing overlooked the pool and the beach, the views were amazing.. We never had to queue for anything, breakfast was great, there were plenty of sunloungers by the pools and the beach.. Always plenty of space and great service at the bar too! Staff were so helpful and polite, even fixing our air con at 2am in 10 minutes.. (these things happen). The rooms were brilliant. Clean, crisp, light and airy. So much room and more than enough amenities.. Just a couple of points, (and they are minor), wifi access should be free to all anywhere in the hotel, not a paid extra and only free in the lobby! And a pitching wedge/ sand wedge for the golf would be great.. There were some poor reviews on here before we went and had concerns, but I don't know where they stayed, because we had an amazing time in a great, well appointed, well kept, immaculately clean hotel.. Thank you all at Hilton Phuket Arcadia..
P.S. Take a trip to Bon Island, it's amazing, small, secluded, quiet, clear water..

Room Tip: Rooms in the Adanam wing overlooking the pool and beach have amazing views, well appointed, clean an...
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  • Stayed April 2014, traveled with family
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed April 28, 2014

We stayed at the Hilton for 6 nights with our 2 and 1/2 year old. We upgraded to a Beach Front deluxe room when we arrived as we wanted to be closer to the dining room and other pools. Our room was lovely, had an awesome view of the beach and pool and they set up a separate single bed near ours for our 2 year old. There are several pools in the hotel, the garden pool was our favourite as it was very well shaded. The buffet breakfast was great, something for everyone. The Kids room is fantastic and we also used the babysitting services. Our babysitter took care of our son one night and we were happy with the overall service. Spa treatments are pricey and like most hotels you can get water, fruit and basic snacks much cheaper just outside in the little stores. But overall we loved our stay here & would recommend it.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 433mariannep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 4, 2014
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to know that you and family enjoyed overall stay with us and would recommend us to other travellers.

Speaking of the pricing, we will put more effort in order that guests feel great value on our offerings with friendly service.

Thank you again for your valuable feedback. We look forward to warm welcoming you back to the resort in next year.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
116 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed April 27, 2014

We stayed here for 3 nights, definitively not enough to breath in the vast expanse of this property. The resort is huge with 3 swimming pools and I believe more than couple of lagoons infusing the greens inside. The staff was very accommodating, and we loved our stay bar a few niggles.
On the positives:
- nicely located, just across the Karon beach. I found this beach to be quieter and better suited to spend a leisurely day that other beaches across the hill.
- The staff is prompt, the rooms are basic but clean and tidy.
- The pools are well maintained and some complementary activities/games conducted.

(Will not say negatives, but small) Nagging points:
- pools timings are from morning 9AM to evening 7PM. In the surrounding areas such as this resort has, I failed to understand when we could use it. We had to shorten our sight seeing trip one day just to have a feel of the swimming pools.
- breakfast spread is very boring, I agree that it covers all international cuisines, but for us, we would have loved to try out what Thai locals would have for breakfast.
- One liter of complementary water each day! For couple of people, in tropical conditions is not enough.

Overall, we loved our stay here. This place is suited for those who either have already visited Phuket and intend only to spend time in leisure here or for those who might spend in more that couple of weeks and in that get some time spreading legs in the beautiful resort.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AniruddhM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 7, 2014
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We really appreciate your valuable comments, both positive and negative. We well noted your comments to seek ways to refine our service and facilities.

With regards to the pool operation time, I fully understand your point, however, we prioritize guest safety and limit the time of pool operation.

Speaking of variety of breakfast menu, as you commented it is really challenging to cope with all guests needs/preferences as diversity of origin of guests. However, we will keep putting our best effort to fulfil guest’s needs.

Thank you again for your valuable feedback. We hope to have opportunities to welcome you back to our resort on your next visit to Phuket.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 27, 2014

Stayed in the Hilton Arcadia in April 2014...hotel is looking a little tired, but I must the pools are great, the gym is good enough for a holiday work-out...the staff are friendly and the gardens are exceptional. The room we had was an upgrade (many thanks Hilton) ..Junior Suite with an Ocean view...it was fine, nice balcony and good facilities, big bathroom, nice TV etc. You aren't in Phuket to stay in your room though, so we spent a good amount of time by the pool - that was a tick, the beach across the road...also a tick although needing a good clean up...and we walked up to the main Karon shopping centre for lunches dinners and the daily massage ... awesome ... 400 baht for a massage...great value and worth the walk....if you're after a good place for a cheapish holiday, the Arcadia could be the place for you

Room Tip: gwt a room close to a pool, it will save you a lot of walking. the pool closest to the beach is very...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KennyBOYSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, May 7, 2014
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

Speaking of condition of facility please be kindly informed that we have conducted full renovation on 200+ rooms which is 1/3 of total rooms, Grand ball rooms, meeting room and internet corner at the reception area as a part of upgrading projects. We will continue to put our best effort to maintain our property in good shape.

We understand that local restaurants and massage shops offer great value, however we are proud that our Spa offers guests various treatments by skilled therapists in private villa without interruption. Additionally we offer various promotions every month. We hope you will be indulged in our spa treatment on your next stay with us.

Despite of some negative aspects, we appreciate your positive comments on our offerings and friendliness of our team member. I have passed your compliments to our team members as thier great motivation.

Thank you again for your valuable feedback. We look forward to having opportunities to warm welcome you back to the resort in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Property: Hilton Phuket Arcadia Resort & Spa
Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Karon
#14 Top resorts Hotel in Karon
#17 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#22 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#29 Luxury Hotel in Karon
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Hotel Karon
Hilton Phuket Arcadia Resort And Spa
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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