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“Beautiful Hotel, Nice Pools, Aboundant Food at breakfast, Helping Staff”

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Hilton Phuket Arcadia Resort & Spa
Ranked #34 of 136 Hotels in Karon
Certificate of Excellence
Reviewed February 5, 2014

Very Nice Hotel facing the sea, only around 20 meters away from the sea, just across the road. The room is very large with a confortable belcony with sofa on it, we could lay on the sofa and enjoy the sunset then. We stayed there for three nights, during the stay, the housekeeping staff cleaned the room very carefully all the days. The breakfast was aboundant, we enjoyed different kinds of bread, yoghurt, and seafood. The staff was always smiling when we met them. The Swimming pools were fantastic, we had a lot of fun in them. During the night, there was a Band singing at the Lobby Lounge, also sang very well. We will definitely come again to this fantastic Hotel.

Room Tip: Higher floor and Executive room to enjoy the sea from the window
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  • Stayed: March 2013, traveled with friends
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Thank Jerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded February 9, 2014

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our pleasure to hear that you had a pleasant experience with us. We appreciate your positive comments on our resort offerings and service of our team members, especially housekeeping team. We are happy to share your feedback with our entire team members as motivation.

Thank you again for your valuable feedback. We look forward to having opportunities to warm welcome you back to the resort in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,261 - 1,267 of 3,332 reviews

Reviewed February 5, 2014

this is one of the best hotels for family holidays. The relaxed atmosphere and near by beach are a blast. They have so many pools you don't know which to choose from. Kids club and activities for them keep everyone happy. Executive lounge and the sunset whilst having a cold beer is unforgettable.

  • Stayed: March 2013, traveled with family
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Thank 1966dean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded February 17, 2014

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are delighted to know that you and your family had a wonderful holiday with us. We appreciate your valuable comments on our resort offerings.

Please be informed that we don’t have an Executive lounge as we don’t have any Executive floors in the resort. Our Panorama Lounge allows the limited access only for Hilton Honors Diamond & Gold members who stay in Jr. Suite or above categories as the lounge has very limited space. However, we are happy to know that you enjoyed the sunset from our Panorama Lounge.

Thank you again for your valuable feedback. We hope to have opportunities to welcome you back to our resort on your next visit to Phuket.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2014

This is a great destination if you keep to a five star property like the Hilton. Language was a slight problem but the service was 5 star and loved the resident Thai restaurant, Thai Thai. Thought the Hilton was very family friendly but a Hilton stay is not without the Executive Lounge in this case they call it Panorama Lounge with sweeping views over the bay. Internet was a little slow but you are there for a holiday. The Hilton really treat you like a VIP and next stop form us is the Hilton Sentral KL our favourite Hilton Hotel.

  • Stayed: February 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2014

We stayed Ocean View twin room. The Hotel has three pools and easy access to the beach. The beach was not so crowded and you can be relaxed on the beach. The breakfast can be taken in pool side and the taste was good.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Skoosh
1  Thank Hiroyuki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded February 9, 2014

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are delighted to know that you had a relaxing stay and enjoyed with our resort offerings.

Once again, thank you for your feedback and we look forward to welcoming you back to our resort again.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

Hilton Phuket is a fantastic spacious hotel with great facilities and a very friendly staff. Me, my husband and our two grown-up sons stayed at the hotel for 11 nights in January 2014. It was our third stay at the hotel.
Hilton Phuket is situated at Karon beach close to everything - a great beach, shopping and good restaurants. There are a lot of facilities at the hotel - several restaurants, gym, spa, diving center, roomservice etc., and the staff is very friendly and eager to help you in any possible way to make your stay perfect. You feel very welcome and at home at once. Further more the area around the hotel and the different pools is kept very clean and nice.
We can highly recommend this hotel and we are looking forward to visit Hilton Phuket Arcadia Resort and Spa again.

  • Stayed: January 2014, traveled with family
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Thank hiltonfan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded February 9, 2014

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our great pleasure to be rated as a fantastic resort. We are glad to hear that you and your family enjoyed the stay with us.

Thank you again for your feedback. We look forward to delighting you again on your next visit to Phuket.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

Great hotel with beautiful huge grounds and great facilities. Excellent breakfast, very friendly staff, very good service although Thai staff always seem to struggle with English. Not for families with children younger than 3-4 years; rooms have stone flooring with some 4-5 inch/10-15 cm thresholds where toddlers hurt themselves easily. Balcony had two large water drainage holes where toddler can squeeze through and fall, so we did not use the balcony at all. A little beaten down rooms where small details show that not everything is brand new, but cleanliness was great, housekeeping extremely efficient and helpful. Hard mattress and hard pillow, one good pillow. ;)

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank oudee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded February 3, 2014

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

As you gave us comments directly through our brand channel, we have already replied you separately.

Thank you for your valuable feedback.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

We have been here now 4 days with my wife and two kids (3y & 5y) and I'm so happy we still have 6 days to go! Resort is huge, like mentioned in other reviews as well, and here is so much to do. Three different pool areas with waterslides (yes, areas, not just 3 pools!), few clear water lakes with fish in them and even own putting/pitching green with bunkers! Staff is super friendly, specially in the gold/diamond member lounge, but elsewhere as well. Our Deluxe Suite (607) is great with breathtaking views over the sea, beach and hotel garden with hundreds of coconut trees. Beach is also fantastic for small kids, since it's very shallow and water is crystal clear.

If someone would claim we have been dropped into paradise, I just might belive him... :)

Room Tip: Beachfront building, deluxe suite 607, very good.
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  • Stayed: January 2014, traveled with family
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2  Thank Toni R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this reviewResponded February 2, 2014

Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is our great pleasure to welcome you as our loyal Hilton HHonors Gold member and glad to know that you and your family is having a wonderful holiday with us. We are delighted to read your positive comments on our resort offerings and the friendly hospitality of our team members. We are happy to share your feedback with our entire resort team as a great motivation

We thank you for your valuable comments and hope you enjoy the rest of your stay.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Karon
#15 Family Hotel in Karon
#16 Top resorts Hotel in Karon
#19 On the Beach Hotel in Karon
#21 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#31 Luxury Hotel in Karon
Price Range: $131 - $496 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Hotel Karon
Hilton Phuket Arcadia Resort And Spa
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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