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“Arcadia Indeed”

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Hilton Phuket Arcadia Resort & Spa
Ranked #33 of 134 Hotels in Karon
Certificate of Excellence
Sydney, Australia
Level 6 Contributor
164 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Arcadia Indeed”
Reviewed July 14, 2013

This is a very idyllic resort with beautiful corners everywhere. It is well organised with separate pools for each wing and there is no feel of crowding despite it being a large resort.
it is typical Hilton with good inclusions and spacious rooms. Needs a facelift rather soon, I think, but the Panorama (Executive) Lounge was wonderful and the breakfast typically adequate.
Can recommend this quiet, oasis in a hectic Phuket.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amberlower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, July 16, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It was our great pleasure to welcome you as our loyal HHonors VIP Member and that you enjoyed your overall stay with us. We appreciate your various comments on our resort’s offerings. I’ve shared them with the team as great motivation to keep up great service.

In regard to facelift, please kindly be informed that we have conducted renovation on 1/3 of total rooms in last two years and keep putting continuous effort to maintain good condition in other rooms.

Once again, thank you for your feedback. We look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (464)
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English first
Melbourne, Australia
Level 6 Contributor
141 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed July 13, 2013

Very rarely do I leave a bad review on TA, but feel the need to offer another opinion and balance for fellow travellers, who are looking for the local experience rather than a 5 star corporate deal.
From the moment I arrived at this resort I knew it was wrong for my family. It was like a vast gated suburb with security and bomb checks on entering. Then the ridiculous ride from front gate to reception, in something that would not be out of place in Disneyland... really?
We were shown to our room which was on 10th floor! The room was OK but small with dirty smeared surfaces ... not to mention something stuck to the washbasin of bathroom.
Disappointed we thought lunch might cheer us up, but on entering Sails restaurant were told we could not eat there today (Sunday 2.30pm??).
Immediately I went to reception and asked if I could cancel our reservation ... happy to stay the one night given we had already checked into our room, but would like to check out and move to another hotel more suited to our needs for the duration of our time in Karon.
NO was the answer... why not? I enquired, no adequate answer supplied, other than we had prepaid ... now I felt TRAPPED!
We were however offered an upgrade, and the room was magnificent, but I am sure they cannot do that for everyone.
Once within the Hilton experience it reminded me of my professional corporate days. Indeed there was a massive conference taking place for 4 days of our visit with hundreds? of professionals in uniform floating about detracting from where I wanted to be ... on holiday in Thailand.
The beach is outside the "walls" and across the road,
The pool areas are lovely with great facilities (however do not forget to return your towel at the end of the day or you will be charged 600 THB per towel ... never seen that before).
Breakfast was plentiful, staff on the most part were wonderful.
If you are after luxury, expensive meals and drinks in a warm climate, stay here, but if, like my family you are more interested in the country you are visiting, its culture, food and people, stay somewhere less pretentious!

Room Tip: If you want to be near the beach, make sure you advise on booking.. be aware this resort is HUGE.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yogaflowjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, July 15, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It is indeed disappointing to know that our offerings were totally different from your expectations. We apologize that our additional offerings in attempts to recover your unpleasant feelings were unable to change your view of our resort.

In regards to security, we take various measures to ensure that the well-being of our guests are first priority.

Speaking of tram service, we appreciate your kind understanding to minimize traffic, so that guests enjoy walking around the beautiful grounds safely and while the resort is being environmentally friendly.

We thank you for your valuable comments to review our offerings. We hope that we will have an opportunity to welcome you back to Hilton Phuket Arcadia Resort & Spa in the future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 12, 2013

We went to Hilton Arcadia in Karon Beach after long flights from US. We arrived very late, around 1:00AM. When we arrived, we were greeted from front desk personnel. Very polite staff. Being a Hilton Diamond member, we were upgraded in a nice room on the 12th floor of the Lotus Wing. Nice sea view and room was perfect.
Lounge was on the same floor as our room. Breakfast was OK and once again, staff very nice.

Keep in mind, this is not the regular Hilton type Hotel, looks more like a huge resort with 5 swimming pools and several restaurants.

Also, beach in less than 2 minutes walk as well as shops and local restaurants. .

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, July 15, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It was our great pleasure to welcome you as our loyal HHonors Diamond Member. We’re happy to know that you enjoyed the welcome experience and the room. It is always gratifying for the whole team to receive these great comments.

Once again, thank you for your valuable feedback. We look forward to delighting you once again on your next visit to Phuket, at the Hilton Phuket Arcadia Resort & Spa.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
2 reviews
Reviewed July 11, 2013

I stayed there for 3 nights in this July. It's a bit old, but room was renovated, clean and comfortable. Breakfast was good as they offered various foods. Garden was big and good to take a walk with family after breakfast. Bad thing about this resort was unfriendly staffs, many staff were not helpful at all. It would be OK to stay here if you don't expect much for their service.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minju_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, July 15, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

We are disappointed to know that we were not helpful as you expected. I sincerely apologize for your disappointment. We have addressed your valuable feedback with our management team to improve our service, which all guests feel to be cared for.

Despite the negative aspects, we appreciate your positive comments on our resort’s offerings.

Once again, we thank you for providing us the opportunity to review our operations. We look forward to delighting you on your next visit to Hilton Phuket Arcadia Resort & Spa.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Federal Way, Washington
Level 6 Contributor
515 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed July 11, 2013

Myself and my girlfriend stayed in this fantastic hotel for four wonderful nights. At check in they gave flowers to us and had a fruit baskit and more flowers in our ocean view room. The hotel is very large and spread out but has a good feel. Beautiful grounds and pools they even have peacock walking around. Karon beach right across the street was very nice and its just a short walk to local shops,restaurants and the Som Tom cart ;-). The highlight of our stay was the absolutely fabulous customer service we received in the Executive Lounge from (Mam) Mettar she greeted us everynight with a warm smile and awesome conversation and customer service. You should be very proud to have an employee like her. As a Hilton Diamond member for years I run in to gems like her rarely. Thank you for a wonderful stay from the moment we checked in to the moment we left.

Room Tip: Upgrade to the executive level Ocean View.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chefjeff60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, July 15, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It was our great pleasure to welcome you as our loyal HHonors Diamond Member and that you had a wonderful stay with us. We truly appreciate your compliments on the resort and our team members. We have passed your compliments about Mam to the Panorama Lounge team. We are happy to share your feedback with entire resort team as motivation for them to deliver friendly service to all guests.

Thank you again for all your positive feedback and the entire resort team is looking forward to having opportunities to warm welcome you back to the resort in the near future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 5, 2013

My wife and I stayed here for four nights. Here's the good, the bad, and the ugly.

Good:
Excellent breakfast with endless options.
Huge gardens, pools, and grounds which made for a nice mile running course.
Decent fitness equipment.
Overall good service.
Met a nice tour operator by chance and he recommended great trips (reviewed separately see Adaman Sea Kayak).

Bad:
Wi fi is not included. It's free in the lobby but depending on your room that can be quite far away.
Although the room was nice, it was nothing memorable.
Far from the airport.
Not a knock on the hotel, but all of Phuket was a bit less interesting than I had hoped.

Ugly:
We were encouraged to upgrade to a different room that would give us a "higher floor" that was "recently renovated." We initially decided against it and went to our room. But once inside we felt it was small so we went back to the desk and took the offer. The new room was identical, and on a lower floor, but closer to the ocean. Really? Sure it was only $30 more a night but the sales pitch was false.

Room Tip: The rooms are the same in the various buildings. The only option is Ocean view.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dsheon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, July 11, 2013
Dear Guest,

Thank you for your valuable feedback and for taking the time to post your comprehensive and detailed comments on TripAdvisor.

We are disappointed to know that some aspects of your stay fell below your expectations.
In regards to free WIFI, we’ve decided that it was fair to all guests to charge for WIFI because not all guests use in-room Internet. We offer free Wifi at Lobby areas for guest who would like to connect to the web.

Speaking of the rooms, the size of rooms both Deluxe room and renovated Deluxe Plus room is the same but the décor of the room are totally different. However, we are disappointed to know that you were not happy with our Deluxe Plus room. I hope to welcome you to our Junior Suite room that offers larger space for your next stay.

We thank you for your truly valuable comments as it gives us opportunities to refine our services and facilities. We hope that we will welcome you back to Hilton Phuket Arcadia Resort & Spa in the future.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
karachi
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 5, 2013

Stayed here in June 2013 for 2 nights as part of our 'resort hopping' in phuket.
had a good comfortable stay.
the resort is great and huge. so huge that at times it seems a little too dull. the pools and public areas are great and well equipped. the beach in front of the hotel (just across the road) is great. the hotel is a little far from the town which can be good or bad depending on your preference. i found it a negative. dinning/food is average. the rooms are showing age and need refurbishment.

overall i had a great stay without any issues and the rooms/facilities/service were all adequate, however i would choose somewhere else the next time.

Stayed June 2013, traveled with family
Helpful?
Thank AAtravelerAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPhuketArcadia, Director of Operations at Hilton Phuket Arcadia Resort & Spa, responded to this review, July 11, 2013
Dear Guest,

Thank you very much for taking the time to share your valuable feedback with us through TripAdvisor.

It’s our pleasure to know that overall you had a great stay with us. However, we are disappointed to know that you were not fully satisfied with your stay as some aspects fell below your expectations.

In regards to the condition of rooms, we’ve conducted renovations and upgraded more than one-third of our rooms to Deluxe Plus. This maintenance program is an ongoing effort to keep our rooms in great condition. For your next stay, please experience our Deluxe Plus room.

Thank you again for your feedback. We look forward to delighting you once again on your next visit to Phuket, at the Hilton Phuket Arcadia Resort & Spa.

Best regards,

Akinori Ito
Director of Operations
Hilton Phuket Arcadia Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Phuket Arcadia Resort & Spa

Property: Hilton Phuket Arcadia Resort & Spa
Address: 333 Patak Road, Karon, Phuket 83100, Thailand
Phone Number:
Location: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Karon
#15 Top resorts Hotel in Karon
#17 On the Beach Hotel in Karon
#18 Family Hotel in Karon
#23 Spa Hotel in Karon
#25 Romantic Hotel in Karon
#30 Luxury Hotel in Karon
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Phuket Arcadia Resort & Spa 5*
Number of rooms: 665
Official Description (provided by the hotel):
The resort is located on the island’s west coast and offers a range of fun and relaxation options for parents and children alike. The resort sprawls over 75-acres landscaped gardens, right on the golden sands of Karon Beach. The resort is conveniently located to four world-class golf courses, elephant riding, scuba diving, ancient golden temples and an abundance of shopping areas. It is the place that you’d rather be with your family for next holiday. ... more   less 
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Also Known As:
Hilton Phuket Arcadia Resort And Spa
Hilton Phuket Arcadia Hotel Karon
Phuket Hilton
Hilton Phuket Arcadia Resort & Spa Karon

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